The Dump

Went to store, ordered a mattress, salesman upped the price at register by $100, says he quoted us on Queen, not King..price was still reasonable so I wrote a check for full amount, was to pick up mattress the following week when it was in stock.
Researched The Dump and the mattress manufacturer, Dormia on the net...too many negative comments, decided I didn't want to go through with this order, called the Dump's toll-free # very next day, Sunday. Was told we would receive our refund check in 7 -10 business days. Day 8, no check, called cust svc, they say the check was processed, give it the full 10 days. Day 10, no check, call cust svc, they tell me I have to speak to the store that I made the purchase, their business office would assist, spoke to business office same day, they said wait another day for check then call us back so we can call corporate for you. 2 days later, no check. Called cust svc again, they are corporate, they tell me check processed on 12/5, call business office in PA. No one will tell me if business office in PA has my check, or mailed my check or will hand me a check. Because they are only open 3 days a week, I now have to wait to the end of the week to even speak to the business office. I doubt they are going to have any more info. Many many complaints through the PA Better Business Bureau and the Houston TX BBB about this co. The largest # of complaints: refunds. I want the store to make me whole ASAP. I expect I am going to have to cause a ruckus at the store if I don't get satisfaction. This is absolutely ridiculous. Just because they are a national company with multiple locations DOES NOT mean they use good business practices.

I spent almost 2 hours working out with sales person for my dining room furniture we liked. Decided to go ahead and place order for self pickup. Also made arrangement for truck for next day as it was bit late that evening and I was there in store for more than 3 hours with my 1-1/2month boy.  During all these process, sales person went back and forth to his manager 4 times but never told us that he is selling floor model at same price as new. He didn't even tell us also when he was charging my credit card. I happen to look at his computer screen and realize that its a floor model and I confronted him regarding the fact.

At that point he realized that I caught him selling me the floor model as brand new boxed item so he went back to his manager.After spending another 30 mins, he came back and told us that manager doesn't want to give any additional discount on this price as its already low price which you can find elsewhere.

I told him and his manager that I am not looking for floor model so forget about discount. At that point, manager told us that they didn't have new one for the particular item so take it or leave it. I was so furious that I have spent all this time and you have no honesty to disclose the fact that you have only floor model for this item even after you make transaction on my credit card neither you have listed it as "floor model" on that item, what a scam! At that point manager asked us to leave the store as he knew that keeping me there will worsen the situation and might effect the sale as people around us listening to our conversation.

I have never seen this kind of rude, dishonest and deceptive tactics any where else so far.

I can never trust these people and for sure, I'll never walk in to that store location again ever.