Leon's Furniture
Reviews and Complaints

Armchair order was placed online on 27/08/20 and FULLY paid for ($2, 217.78). It states it is a special order so cannot be cancelled and will take 8-10 wks with some delays.

I have emailed them on 21/10, 24/10 (and called), Leon's called 3/11 to say chairs expected before Christmas, emailed 19/12, 30/20, called leaving a message 06/01, emailed Leon's in Ontario and received a call by Eddie Jenkins on 06/01 at 10am lasting approximately 20 mins.

Recap of call from 06/01/21 - Told I had not paid for the chairs which I disputed. I confirmed with him the name on my bank statement the amount, date and name of the merchant paid too - Leon's Furniture Web. Then I was told the chairs are here but cannot be delivered without full payment and I had an outstanding balance. I asked what this balance was. I was told that I would not be getting the chairs. He told me I had to go find out where my money is and that they did not have it! I asked to speak to their accounting department to find out where my money has gone as it has left my account and was refused.

I remarked that they have to return my money as this is now illegal and breaching my consumer rights. I was asked why I was upset. I was told again that I had to pay the outstanding balance which I told him I received a confirmation email from Leon's on the 27/08 that it was fully paid. I hung up the call and mentioned I would be taking this further.

I am seeking a full refund now. It sounds suspicious their business practices and although they say special orders cannot be cancelled, they have made no reasonable efforts to keep me informed of this ordered, have not replied to any of my emails. They should not have a policy which only states special orders cannot be cancelled. These means a consumer who has paid for something can wait forever and ever to receive it. It's wrong. Also to not provide a definitive date for delivery even though it states on their website 8-10 weeks with delivery. Again, this means a customer can wait indefinitely after paying for a product.

They have some seriously flawed, immoral and shady ethical practices.

I purchased a new loveseat and it came ripped, loose stitches and a broken spring. Leon's will not exchange it for me. They want to come look at it even thought I live a hour outside of Winnipeg. I already waited 4 weeks for this one to come in. I do not want it "Fixed" I paid for a new loveseat and that is what I want. They have not called me back once in the last 3 days I've been calling them. I next step is to show up there and embarrass their whole store

My family ordered a couch from leons in july 2020 we received it about a week later left for vacation and when we came back we noticed the stitching was torn. We contacted the warranty place and it took 3 weeks for someone to come check it out. Two weeks went by and we heard nothing so I called and they have me my options I like the couch and just wanted it replaced they said a week and we would have a new one. 2 or 3 weeks went by and again no call, so I called and they gave me the date november 2nd.. November 2nd came and went no call so a week later I called and they told me the first week of january... I asked if there was something else I could do since I didn't want to wait 6 months for a couch and they said a manager would call me back right away... This happened 4 times before I got ahold of a sales manager a week before christmas.. He after belittling me said the end of jan I stated that the couch was dangerous for my kids because their arms keep getting stuck in the cushions and they were getting hurt... He called me back 2 hours later and said it would be delivered boxing day and he would make sure the couch was checked over to make sure everything was perfect before sending it... They showed up this morning with a couch that is broken... So still no couch and they took the one I had apart and I had to reassemble it... Thanks leon's will I ever get my replacement couch that I paid good money for?

I have a dryer under warranty, tried to set up an appointment on line this was impossible, so I called 11/19/20 to try and set up an appointment. I talked to a rep and she asked me for the serial number which I thought I had she told me it started with a Y so I told her I would have to look for it I said you should have all that info since its under warranty but she said she didn't so I said now I have to call back and stay on hold for another 2 hour the rep told me she would call me back ask how long it would take 15 mins or 1/2 hour I told her call back in 15 mins. I waited all day for the return phone call. no one called so I called this morning at 8 id not have to wait which was a surprise. The rep took my info again which should have already been in a queue then put me on hold to a service rep when she came back she said someone would call me on Dec 1/20 between 8 and 10 to set up the appointment. I was really upset with this and I told her what would happen if I had a fridge or freezer that was not working I would have to wait 2 weeks to get the service. This company is utterly ridiculous

Your delivery driver ran a stop sign almost hitting my son and I and blew through Stop sign and proceeded to go up wrong way on a ONE WAY after almost hitting us when blowing stop sign. Then turned left on a No Left Turn. Complaints to local store go nowhere. My names Shawn Sabbe and my number is [protected] and if I don't hear back and have a good outcome I'll have no choice but to contact authorities and go public. Thank you! Email is [protected]@hotmail.com

Ordered two couches for five thousand CAD on 11 Jul 2020 from Leon's Ottawa West through sales rep Brian V. Receipt clearly states delivery between early and late September (screen shot included).

Emailed customer service on 09 September and received no response. Called 19 September 2020 to find the delivery has been changed to mid October 2020. When I requested an email with this info, was told they can't commit to mid October delivery in writing, and this info is not guaranteed.

Overall impression: once they have your money, they stop caring about service or commitments. Requesting a refund if not update by mid October.

I ordered $11, 000 of appliances on July 3. Product delivery is delayed until September. Okay, I get it. What is irksome is that the delayed 24 month equal payments commence immediately before you get the product. As well my warranty commences on the date of purchase. I lose 2 months of warranty and will make 2 payments before I see my appliances. I hardly think this is fair.

I have complained to Leons, and their answer is..."That is the way it is". When I order a new ford truck and it is delayed 9 months, which it is, I don't commence payments the day I place the order, and I certainly don't expect to have my warranty start the day of purchase.

Nor was I told this either at time of purchase. Nor was I told my products would be delayed two months.

Hi there my name is Courtney and my husband David Tanti. We bought a sectional last year September. We have had nothing but issues with it. We got one piece replaced and now 3 more have gone to crap. We have emailed leons about back in June and we have not got an email back. When we got the first one replaced the delivery guy just walked into our place didnt knock or wear a mask. My husband also asked him to put it together as he had a Brocken wrist. The guy just left it there and didn't put it together. Now today we went back to leons to get a swap done. We had a credit of 1900 something. So we talked to a sales person we said to him we want to get another sectional at this cost tax in. Last year September we spend 11000 in this store. So we asked him the one couch we fell in love with was about a few hundred more but we said can u match the credit I have. He said let me go talk to a manager. He went away and didn't even go to the counter were she was. So he lied saying he will ask the manager. So the couch we were looking at was 2400 and we asked if you can match our credit and he kept saying no and young the price. We walked in and said we want a 6 price sectional for the same amount as our credit. But he kept using the price when we asked. Than he said I'm sorry I can't help you with anything. Attached is the email I sent to them and they ignored us. I want to stay going to leons but the attitude we have been getting and nothing but issues with the product I just want to go somewhere else. I would like to get this resolved and get a couch that doesn't break down everyday. We also had someone in to examine the product and leons said they will do a straight exchange we they havent please resolve this.

Purchased furniture for 1099 marked on the floor on the save the tax sale (980.29+117.29 tax) The furniture was delivered 2 or 3 days later. The next day they advertiseD the furniture for 300 off plus they add 100 to the price (they say it was mismarked). Their receipt says "price guarantee 60 days". We phoned and they refuse to refund the money. Leon's Richmond BC

Ordered appliances June 10th, was told special order(which they seem to tell everyone). Told me 4 to 6 weeks delivery. On week 7 call me to tell me another 6 weeks approximately. I replied then why did you charge me the whole purchase price on day of sale and not a deposit.
No reply was given. They replied did u know you ordered a special order? I replied yes they said that when i purchased that's why 4 to 6 weeks but 12 weeks to 15 weeks is totally ridiculous.
First time buy from Leons and definitely the last and wont go to the Brick because belongs to them too. Guess will return to their main competitor again.