Leon's Furniture

I purchased a sofa on Jan 26,2021 which was delivered after few months. Order number was 06261NLTPOX . When sofa was delivered, there was a visibile difference in the fabric color and texture. Love seat fabric was nice and new, however, the 3 seater sofa fabric looked old, brushed up and had a faded look. I reached out to the store several times to get this resolved. They sent a technician who seems biased and tried to convince that everything is normal. I am writing this to inform that I have no choice left but to file a consumer complaint as I feel I was deceived by the store by sending a faulty product where as I was expecting a new sofa.

Shams AbuBakr /Ayesha Shahid

sd.[protected]@gmail.com

[protected]

I have bought a set of white bunkbeds in Jan 2020. My grandchildren 7 and 4 have slept on it 1 time. A few ago, in Oct. 2020 my grand daughterwho is 75 pounds went to get into the upper bunk, and it split down one of the side rails. We contacted Leons and someone came out on Oct. 9th to assess, and it took 1 month to get the part in which we picked up on Nov. 13th and replaced ourselves so we wouldnt have to wait for them to deliver it. Finally getting it fixed, my granddaughter was over yesterday Dec 22, 2020, and watching her climb onto the top bunk, being very cautious, the rail split again. Both times she cried thinking she broke the bed. She will no longer go into a bunk bed. I am so dissappointed in this set of bunk beds. I purchased 2 twin mattresses from Leons as well, and all the bedding accessories from another store. I have wasted money on this bed, and I no longer want these bunk beds. I do not trust them for my grandchildren to sleep in. I dont want to have the piece replaced, as I said she will not go into a bunk bed again. My grandson is too small to sleep on top. I would like a refund for these bunk beds. I will keep the mattresses, but now i have to look for a trundle bed or other alternative with 2 twin mattresses. I have dealt with Leons for years, and have never been this disappointed before. I tried calling today Dec. 23, and I let the phone ring over 25 times and no one picked up! I tried many times! Very Frustrated!
Thank you Heidi Vail

June 19 2019 I purchased the above mattress. I made a complaint 2 weeks after as there was abody impression. I was told the impression had to be at least 1 1/2 inches before they will do anything.
I complained again July 10 of this year only to be told the same thing.
I was away from Nov till April, therefore the bed has only
been slept on for
7 months

Itis giving me a lot of pain in my hip that Im waking up every 2 hours or so and have to get out of bed and wait for the pain to subside.
Your customer service manager told me I shoul turn the mattress once a month. There are no handles on the bed and I'm a 66 year old lady that lives alone.

I hope you can resolve tnis matter, without me having to take it further

Regards
Carol email address [protected]@hotmail.com

We bought a bedroom set from leon's in August and have had nothing but problems. Every single piece of furniture came to our house damaged and one of the products (a large chest) never came.

They came back two more times to replace the headboard of the bed (which the third time they brought another headboard. It was still damaged but we took it because we needed it and the other two they brought were worse. We figured if we didn't take that one that the next would be just as bad or worse).

The dresser was so badly warped that when they sent the technician to look at it he said that the whole thing needed to be replaced because the drawer would not open or close properly. They did come back and replace it but not before the delivery men that brought it had an altercation in our home and dropped it on our hardwood stairs and damaged them).

The side table does not work properly either. The drawer doesn't close properly but we said we would keep it (scared that the next one we would get would be worse).

We waited and waited for our chest to come and finally my husband called and they said "oh they are sitting here in the warehouse." They then delivered it. Why should we have to call for our furniture?

We continuously called customer service about everything and no one would ever call us back or deal with the situation. When we wanted to speak to the manager he was always busy. Someone told us he would review our case and get back to us the following week (which he didn't and my husband had to call him).

My husband had to take multiple days off work to be home for all of these deliveries and for the technician to come (twice, once for the dresser and another time for the chest because those drawers didn't close properly either)

What a horrible experience. The manager (James) told us he would give us 15% off but was arrogant and we think that after all of that we deserve more. We spent over $7000 on this furniture and are now left with damaged goods. (Also the chest came damaged as well but we kept it in fear that we wouldn't get another one). So very disappointed and we will not ever be back and will definitely let all of our family and friends know what a terrible experience this has all been.

They are coming to pick up all the furniture this Friday (October 25th) because we are so frustrated. Another inconvenience for us as well.

Hi, I bought samsung washer from Leon's furniture item # 77074205 also i bought warranty # 001A7013 2yrs extension warranty i bought floor model with price of $ 647 +tax, with in 15 minute i found out at costco they sell same products and same warranty period for just $599 and its new brand not floor model, so right way i went back to store and talk to the sales associate and ask him to match price because leons policy is the mach price and he was agreed so he took me to the manager to sort this out when we went manager name James Tylor we explain him i found better price for same products in costco so i need to match the price but the manager refuse to match the price refund the product and give me funny answer when i said i am your loyal costumer he said to me there are thousands of our customer and we can't satisfied every one but i asking him to do only thing in their poslicy so i walk away because no sense to talk the rude people any way i need some help to teach this kind of people lesson i try to talk with corporation people but they said you got a talk at local store

please help me out, if you need more information let me know

thanks