Leon's Furniture review: Poor quality and horrible customer service-still unresolved

Purchased a sectional couch in London Ontario-Wharncliffe Rd South location. This was in February 2024.They were supposed to set up and take away the cardboard during the delivery. They did neither.
We put together the sectional and discovered issues with the hardware and a problem with one of the end pieces. A service rep was sent out and was able to repair the hardware problem, but did not resolve the end piece of the sofa. When we brough their cardboard back to the store, we were instructed that another service rep would be sent out to take a look at the end piece. This was completed, however he could not fix onsite and informed us that it needed to be replaced.
Over the course of the next few months, we were given the run-around, and have to follow up with then repeatedly on the status of the part/end piece. We were finally told that they located an end piece and would be replacing it within the week. They just called to inform us that the end piece was not shipped as promised. They were unable to provide an acceptable explanation. It is August 18 and we are still without a functional sofa 6 months later.
I will never purchase from them again, and share my horrendous experience with everyone.