Leon's Furniture
Reviews and Complaints

I'm emailing you a frustrated customer that is 6 months pregnant and nowhere to sit in my own home.
I ordered a sofa and chair from you on Aug 10 and I was told that they would be available within 4 weeks. It has now been 7 weeks and I have news that it will be a minimum of one more week before I will see the sofa (without the chair). I am very frustrated with this situation and honestly pissed off that it is taking twice the time that I was told.

Purchased a three piece living room set on October 13, 2015 from Leon's Brockville, costing me $4100.00. I purchased the recommended warranty costing me an additional $225.94. My salesperson, Kennedy, assured me that if ANYTHING happened to my new furniture that it would be replaced. All my receipts were provided to me in a Leon's folder that provided brief details of the warranty which clearly states "repair or replacement protection against accidental stains, tears, burns, and scuffs".
My furniture is damaged with visible scuffing so I contacted Leon's who directed me to zucora. I contacted zucora and provided them all required information including photos of the damages. Zucora replied that their warranty protection does not include coverage for scuffing. I provided further photos of the Leon's pamphlet stating "scuffing" to which zucora stated to me that Leon's has falsely advertised the protection coverage and maintained that scuffing is not covered. Following this I contacted Leon's brockville manager Jamie and reported this information. Jamie offered to refund me the cost of the warranty I had purchased. This offer was completely not acceptable to me as i am with furniture that cost me $4100.00 and the suggested $225.94 is far from covering my losses! Jamie then offered to replace 2 pieces and deliver them within 2-3 weeks as he had to order them. This was more acceptable but still not what I was seeking in full. Jamie neglected to call me back so I followed up 3 times. The last phone call Jamie told me he'd have the new pieces in a couple of days. I confirmed my new address as I had recently moved then Jamie asked me to hold as he had a customer at his desk. Jamie left me on hold for 50 minutes until I hung up and immediately called back. When I told the receptionist what had happened, she stated she could not connect me to Jamie at that time as he had stepped out of the store for awhile. I left my name and phone however Jamie never called me back; that was almost a full month ago. I am disgusted with this lack of customer service and satisfaction!
I am looking for a resolution to this issue. My warranty needs to be honoured! I did not purchase cheap furniture and I never ever thought I'd need to use the warranty. The reality is that the quality of the furniture is very much lacking and I paid for warranty that I have documentation stating covers the issue I have. Leon's has a responsibility in this. I trust you understand and will ensure a resolution that it satisfactory to me in a timely manner.

I bought 2 sofas and table set from Leon's and less than 4 months the sofa started to sink in the centre, as per the table the wood is chipping off. I let Leon's know, they send a tech to inspect and fix it. The tech came in and used a color marker to color the chip wood. A two year old child could have done that. I've called Leon's 100's of times asking them what they will do. I was promised they will exchange the couch. Still haven't heard back about my table. Now the other couch is falling apart. I called yet again to speak with Leon's. Spoke with, I don't recall how many people, I was told the manager will call me back still haven't heard back. I just got off the phone with Leon's, they couldn't find a manager in store, also they girl told me that they don't do exchanges on weekend. I'm stress out with Leon's and their [censor]. I would like Leon's to refund me for their defective couch and tables. I want nothing to do with Leon's ever again. The stress they cause me. If they don't refund me, I will take them to small claims. Simple.

I'm Vincent Villaflor [protected]) and made a huge order with Leon's last month, a TV stand, TV, and a couch. I made this order in person at the Queensway, Toronto location. It was in an agreement that all furniture were to be delivered today, Staurday, Sept. 23, 2017. I receieved a call yesterday and today that delivery will be made at 725 Don Mills Road between 12pm - 3pm.

Around 1pm, ONLY the TV came. I called Leon's at Queensway and they said only the TV was put in order for delivery. This is insane as the order was made and was confirmed about the delivery as well. I don't understand why only the TV came and not the rest of the furniture I ordered. On top of that, I only have my condo's elevator booked today. I was told that Leon's can't even deliever the missing items today, tomorrow, or Monday, I have to wait until Tueaday. This is very inconvenient and I should've ordered my furniture somewhere else only if I knew Leon's provides these kind of unpleasant service. The store did not even tried to accomodate to deliver the missing items nor provided any compensation. This is ridiculous. Now I have to book time off work to accomodate the delivery and honestly, if I don't get the elevator booked next week, I will have to cancel my order.

Ordered couch and loveseat on Sept 1, 2017. The availability date was one week from order date so perfect right? WRONG!
My credit card was charged immediately and it is now three weeks later with no couches.
Apparently they oversold the couches and don't have stock and do'nt know when stock will be available.
The website still says its available in a week but it obviously wouldn't be for anyone who ordered it.
How are they going to decide who gets theres first? Shouldn't they be trying to make other offers on couches they have in stock?
Apparently customer satisfaction is low on Leon's list as is a return policy as the lady said they don't have one.
I had asked the question about returning the couch if it didn't fit downstairs, was told that once the delivery guys put it in place in the room thats final, that I would have to make sure they didn't get it down the stairs in order to return it.
Way to go Leon's, you are number 1, NOT

Purchased a mattress from Leon's 3 months ago it's already sunk one inche was told it had to sink 1 1/2, I'm 80 years old, it's hurting me alot... Only one person in the bed... Purchase June the 6 that it's now Sept 18...alsp bought mattress cover from Leon's! Please help! Apparently this won't get looked at because it's not 350 characters long I'm not too sure what else you would like me to say about a sunken mattress that was only bought 3 months ago and being told that I can't receive any help for half an inch like I said above I'm an 80 year old woman It's really hurting my body and I would appreciate a phone call back and some manners

Hi,
My husband and I recently purchased all new kitchen appliances online (fridge, stove, dishwasher and convection microwave). I received the dishwasher yesterday no problem.
Today, the same delivery drivers came to deliver my fridge. I was asked if I was the cardholder, and I replied no - we used my husband's card. I was told that my husband had to be there so sign for it since it was his card (which was not the case yesterday for the dishwasher - they just dropped it off and left). I informed the delivery guys that my husband works out of town and will not be back till November.
Also, my husband called and spoke to someone and told them that he would not be there and that I would be accepting the deliveries, he was told that would not be a problem.
The delivery guys left, did not give me my fridge. I then called Leon's and spoke to Sherry Thompson the GM. I told her that we had verbal confirmation that it would be okay that my husband was not there to sign for the delivery. She asked me for the name of the person that told us that, which we did not get, all we knew was that it was a lady. She then said "well there is multiple ladies that work here, should I go around and ask each one who it was?" She also said that had we read the email that was sent after our online purchase, we would have seen that the cardholder had to be there to sign for the delivery.
To which I replied "yes, that is why my husband called to ask if it was okay that he wouldn't be there". And the response he got was "yes, that won't be a problem".
Sherry then offered me $100 off for the inconvenience and said that my husband could come down to the store and sign for it. Again, I told her that is not possible as he is out of town. Then, she suggested that I could come down there and use my credit card instead so that it would be in my name. This was not an option either as I had already re-arranged my work schedule to be there for the delivery, and I would not be taking more time out of my day to rectify a situation that was not my fault.
It would be nice if Leon's would honour the word, against policy or not, we were told that it would be okay if I accepted the delivery. It is not our responsibility as paying customers to memorize your policies of delivery.
As you can imagine, I am extremely frustrated with the situation and we have cancelled our order of the remaining appliances.
Thanks,
Kaylee McEwan
email: kmcewan.[protected]@hotmail.com

I have purchased a Dishwasher with 4 years of warranty. They are claiming the do have a price match policy, but in reality they don't. I have sent a prove and asked them price match, but refused saying we provided delivery. I told them Brick also promised to provide free delivery after negotiating with them. they didn't accept. It is really a cheating customers in directly.

i purchased 1 mirror from leons Scarborough last week after delivered i saw there was scrash on the wood under the mirror i called them and they told me we change that for u, i open the second one and at this time was worse from the first one He was carved under the mirror of his chest, I drew it on the black marker, really i am tired, again today i called to leons and they told me ok we can again exchange it for u, but i dont want because the Screws on the back of mirror wood and my derreser it will be loosed, its 3rd time, so no one care about that, i wanted the give me some discount but the offer me 50$ gift card but i dont want because is the last time i choose leons for purchased item i am your cx for 9 years an i bought more than 10000$ until now but i am not satisfy from cx care, so i want answer to my email and resolve this issue for me asap othere ways i ll report to cx care for government,
best regards

I purchased a recliner bonded leather sofa and loveseat from Leon's in Brampton order #12302BRXOGJ and less than a couple months later I noticed some areas starting to peel and flake off. It wasn't too noticeable at the time so I didn't bother to do anything about it. Then it kept getting worse to the point where it was flaking off so much it was making a complete mess around the house and is currently on the curb for the garbage. I spoke with with a reupholsterer and he said that these bonded leather chairs always flake off which Leon's should never be selling. It is a scam by Leon's to get rid of these sofas and loveseat to unknowing customers. I will never shop there again. Attached are pictures of the sofa and loveseat.

We bought a microwave less than 2yrs ago. 3 weeks ago it blew up.

Tech was sent out...he had 2 file a report.
Warranty company kept indicating report wasnt received.

Tech resubmitted several times

Finally warranty co. Issued us a credit of 394.21 to replace the unit.

Order placed..unit is coming from another location..will be here before sept 11

Got a call last night from the store. Apparently when we price matched the item 2 yrs ago..no one notified the warranty company.

So the rep and manager procedes to inform us we now will only get 79% of 349.00 .

How is the error made between the store and warranty company our fault.

Will never buy from leons again..and their extended warranty is a joke.

On July 30th my husband went I to the Leons store in Barrie and ordered a gas dryer and put down a $50 deposit that the sales person Carolyn Morra told him they needed. He asked when it woul be ready for pick up and she said 2 days to 2 weeks that she would call and let us know. After 2 days and not hearing anything my husband called Carolyn to find out a delivery date and she told him she did not yet have one and she would call.After a week and a half and still no call my husband called again and she still did not have a delivery date and again someone would call us. If an item is ordered how is it she would not have a delivery date? after 2 weeks and no phone call and still no dryer my husband called Again and Carolyn was on holidays but was told by Customer Service rep Kyara that there still was no date. My husband explained that Carolyn told him it would be in within 2 day to 2 weeks and it's now 2 weeks. She said there was nothing she could do and we would have to wait another week. Wow. That's just great intelligant customer service. We wait another week and after 3 weeks have gone by my husband call again and talks to Carolyn and she informs my husband that the order was flagged because she was suppose to get 25% down on the item not $50 and so the order was never place. ARE YOU KIDDING ME? We called them 5x and no one saw that it was flagged and that the order didn't go through. What incompetence. How these people have a job is beyond me. Carolyn after blaming everyone else for her error said she would talk to the manager and see what she can do as we had been sitting around for 3 weeks being inconvience by not having a dryer and now we have nothing and they still have our $50. And guess what no one called my husband back. He calls back the next day and of course Carolyn is off. He speaks with customer service Kyara again and of course she says she can't do anything but pay the 25% And wait now 4 more weeks. ARE YOU SERIOUS. I am absolutly baffled as to how a business runs with so many incompetent people working there. My husband told her absolutly under no circumstances was he spending his money in such a store or waiting 4 more weeks and to credit his $50. She said she was doing it right then and would call him when it was done. Wow guess what. no phone call back. My husband then calls the manager the next day and she says the credit was done she was looking at it on the screen and it would be up to 4 days before we saw it. The very next day. 3 days after she said she would talk to the manager and call my husband back Carolyn calls to inform me that there is nothing she can do and that we need to pay the 25% and wait 4 more weeks. Does anyone in this place communicate with each other. I explained to her we already knew this as we had to call the store back after she failed to do it and that they were supposed to have done a credit. She said ok and hung up. So a week a full 7 days I call the store AGAIN because there is no credit on my account and ask for a manager. I did not get his name. He told me he didn't know the situation (After explaining it all to him) and that he would get the other male manager Jose to call me back. What does a male manager have to do with anything is beyond me. So I wait for 5 hours and NO ONE CALL ME BACK I call and speak to Customer Service Rep Kyara and I explain I called this morning and no one has called me back and I want to know why I have not received my $50 credit. Guess what. It's because IT WAS NEVER DONE. Here we sat again for an entire week waiting and once again the incompetant staff you have running this store did not do there job. She said she was doing it right then and there. I told her I wanted the manager Jessie that told my husband she was looking at the credit on the screen to call me back. Of course 2 days in still no credit and no phone call. How am I to know that my credit really is done after all the lies and still no one has yet done the job they said they did? I expect my credit back in the next couple of days and I expect these incompetent employees of yours to also be dealt with. My husband and I actually work hard for our money and will never go to a store where people don't work hard for theirs. I will never ever shop at another Leons and I will be making sure everyone is aware of that store and to not shop there. I would hate to see someone else have to deal with such incompetence and to waste so much time over people not doing their jobs.

I purchased the above in March of this year as my retirement gift.
The couch has proven to be so very uncomfortable as the cushions feel
rock hard and there is no give. Even my family agree with me.

I called the store to find out they can do nothing. Is there anything Leon's will do?
I am willing to negotiate and return cost and purchase something more comfortable and will pay more.

I also paid to have it treated.

Feeling very sad.

Joyce Richards

This is my second complaint to fix my leather sofa that I bought around 1 and a half year ago from Leons with product warranty.
It started to rip after a year. When I contacted leons furniture they forwarded me to Zucora to follow up. That company straight away refused to fix the ripped sofa.
Later when I again contacted leons they offered me 100 to 150 dollars credit against 1000 dollars recliner sofa on the name of customer relationship etc.
First of all at the time of purchase no one explained me what is covered and not covered under this warranty. Even on my receipt nothing is mentioned.
secondly I was not informed this product warranty wouldn't be covered by Leon aside it would be covered by third party Zucora.
I am very frustrated with the quality of sofa that was sold to me for 1000 dollars and with the Leon commitment to backing up their product plus customer care.
I am again requesting Leon higher management to look into this issue and resolve my issue.

Here are my order details
Order No:07255DFFLRO
kashif saeed

Bought the fridge for my cottage on May 16th. Returned for holidays in July and the freezer seemed to be making a lot of snow. Tried defrosting etc. Nothing worked.

Finally on August 16, contacted Frigidaire they agreed the fridge needed service but were unable to provide any service to my area. They asked for 24 hours to escalate the search. In the meantime the fridge makes so much noise I have to unplug it at night so we can sleep. The freezer continues to make snow but the fridge itself does not work.

Did not hear from Frigidaire as promised, spoke to Leons who called Frigidaire. My initial contact with Leons customer service was excellent but It is now 6 days later, I am still on holidays without a working fridge.

Finally Frigidaire has agreed to the exchange but it will take up to two more business days to let Leon's know in writing. I called Leons and asked if they could try and expedite my exchange with Frigidaire. My cottage is on an island and I will not be able to transport the fridge due to the thunderstorms tomorrow. They checked and Frigidaire has agreed to an exchange but they can't do anything for me until the procedures are followed.

I spoke to the store manager and he was extremely curt, I felt like he had been warned about this difficult customer. This has been the most upsetting thing about this whole experience, that I have been treated like my requests are unreasonable. That I am being difficult, "that customer" I am not unreasonable and my request is simple. Please give me that which I paid for, a fridge that works. It has a warranty, to Frigidaire they are a million dollar customer where I am but one person. Oh no this manager would not even entertain the idea of letting me get the fridge until he has in writing from frigidaire. It takes two minutes to write an email so why two days? He stated "I am not going to argue with you, procedures are in place to protect everyone". Yes everyone but the customer.

All I wanted was a fridge for my cottage. I bought what I thought was a reputable brand from a reputable store. My experience tells me that Leons should not be carrying Frigidaire. It also tells me that Leons has become too big they serve their internal procedures not their customers. They have verbal confirmation the exchange is coming. They could have authorized the exchange at the store to help their customer. The most upsetting thing for me is that I have been reduced to Hoping to get a fridge before my holidays are over.

On May 26th, 2017 we purchased 5 appliance from salesman, Michael Chiappetta whom we found to be very helpful. The appliances have not been delivered yet, we will be taking delivery on Aug 30th, 2017.

The problem is the dishwasher and refrigerator were on the floor and to date have not been put into the warehouse for safe storage. The refrigerator bottom freeze portion has a dent in it and we have been requesting that this dent be repaired. Michael has sent numerous requests for this dent be repaired with no response. My husband spoke to the manager Daniel who was of no help and didn't seem to care. We would appreciate you looking into this matter, as time is running out and our delivery date is approaching within the next week. We need the dent to be repair before delivery.

We find this extremely concerning since we have made many purchased from Leon's and have been satisfied in the past.

The purchases we just made were from your Newmarket store on Harry Walker Pkwy.

Please response as quickly as possible as the delivery date is coming up quickly. email [protected]@hotmail.com Paul & Marian Bosse
[protected] home

We have purchased all of our appliances, living room furniture, dining room table & washing machine from Leon's Fairway Rd Kitchener. About 4-6 months after I purchased my fridge it started to rust. I called Leon's, extended warranty & whirlpool but not one person did anything about it. Simple too bad for me... Four years later & my fridge still looks horrible. About two years ago I bought a washing machine from same location & it broke a year later, also not covered. Spent $450 out of pocket to fix it. Now, my 4 year old dishwasher has also broke. I called extended warranty a week ago and just has someone come out today to tell me it will be another week to order parts and fix it. Believe it or not I have little faith at this point. I called the Leon's location I deal with and spoke to Scott, the "customer service " representative. He basically sat there silently, obviously annoyed at my call & gave me absolutely no doubt that he did not care about my issues.
I am truly disappointed as I have been a loyal customer to Leon's for many years, to find out I do not matter as a customer to them.

Ordered a recliner that specifically did not rock according to the product information on the website. Told it was in stock and would be delivered in time for father's day in June. Just received it in the middle of August only to find out that it's a rocking recliner. This is not what was ordered for my elderly father as it poses more of a risk than anything else. Contacted Leon's only to be told that there was an error made in the product description and it can be exchanged for a non rocking recliner and we would have to pay the difference. Not exactly what I would call customer service, not to mention people's incompetence at their task of inputting the proper information and specifications of what they're selling.
Don't think I'll recommend Leon's or ever shop there again. Have had better experiences with Craigslist and KIJIJI than with this outfit that is clearly following the path of the once almighty Sears.
Happy trails Leon's. Enjoy fading out into obscurity.
Truly'
Once faithful

on July 17th, 2017 we purchased a new bedroom set, along with a carpet and living room tables from the Cornwall store. total of purchase was 4679.02.
the order number is: 07177CWYPHV.
on July 19, half of the purchase was delivered, one of the drawers in the dresser was not properly aligned and it would not open or close well, and one of the night stands was also defective. I went back to the store the next day to notify them of how dissatisfied I was with the poor quality of the product and asked for a full refund. this request was denied, I was told that the drawer would be fixed. two delivery staff came to inspect the damage and I was told that there was an issue with the drawer but there was nothing that could be done with the night stand. after speaking with Michelle from the store, she also refused to send me a new dresser. on August 6th, the remaining items I had ordered were delivered, and the delivery staff also brought another drawer. the new drawer did not fit properly and I was told at that time that they would notify the store and have a new dresser brought to me. I received another call from Michelle that same day stating that they would make arrangements to send me a new dresser the following Thursday. At that time, I had asked to speak to the manager to request a discount for the inconvenience of having to take time off from work each time to accommodate the delivery, I was told that "Phil" was the store manager and that she would have him call me back that day or the next day. I NEVER received a phone call from the store manager "Phil".
I have arranged to again take time off from work for the delivery scheduled for tomorrow (Thursday). On Wednesday night, I received a call from the delivery staff stating that they would be delivering yet another drawer tomorrow and not a new dresser as previously stated. I tried to explain to this person that they had already tried another drawer but the response I received was " these are different guys who know how to change a drawer".
I tried to tell him that I wanted a new dresser as I was suppose to be getting but he told me no, but if this drawer didn't work, then he would send me another dresser. This is just horrible customer service. I paid a lot of money for a product that I am not at all satisfied with and now I am stuck with it. This was the first time shopping at Leons, and I will never again purchase another thing from this store.
I am again requesting a refund for the bedroom set. the quality of this furniture is nowhere close to the price I paid for it.
on a better note, I absolutely love the three living room tables I have purchased and have no issue with them.
i will attach a copy of my invoice, but you can not see the damage in a photo, and I do not have a printed log of the telephone conversations i have had with the store employees.
should you require further information, i can be contacted by phone or email. thank you for reading and responding to my complaint.

We purchased a $2949 KITCHEN AID (WHIRLPOOL) oven from Leon's Furniture in Orillia Ontario March 5 2016. We also purchased a 4 year extended "Diamond member" Product Protection warranty from Leon's however their insurance carrier KING & STATE which is based in Barbados is out of reach of the law making recourse and litigation very difficult if not impossible. After some research we discovered there are US based class action lawsuits regarding Kitchen Aid / Whirlpool ovens catching fire. So basically the fan failed in convection mode causing the oven to overheat. The oven kicks out and error code and quits but the intense heat also scorches the door and the stainless steel finish is just sprayed on and the stainless finish just peels off from the heat. Anyways first of all the Leon product warranty company says there is no warranty and they don't have it on record. Of course we have all of our purchase paperwork including the warranty in our possession to prove it. After several phone calls they finally admit they have the warranty but the warranty company says the scorched door from the fan failure is cosmetic and not covered under the warranty. This oven is fire hazard and I don't even want it in my house. Potential purchasers should know that Leon's does not stand behind their products or the third party warranties it sells and frankly the 4 year extended warranty we purchased is not worth the paper it was printed on. My advice is don't shop at Leon's. My experience with Home Depot is that they will stand behind their products no questions asked. So we'll be taking Leon's to court to recover the cost of this oven and the warranty.