Leon's Furniture review: Pieces of sofas

I purchased three pieces of sofas on Boxing Day 2023, with the expectation that they would be delivered in January 2024, as promised by your staff at the time of purchase.

In January, I called Leon's to inquire about the delivery status and was connected to your salesperson, Jamal. He informed me that the delivery had been delayed and would occur in February. In February, after still not receiving the sofas, I went to the store and spoke to Jamal again. He assured me that the sofas would be delivered by the end of March or the beginning of April.

However, by May 19th, we had still not received our furniture. My wife called Leon’s and, after being hung up on twice and placed on hold for 30 minutes, I personally visited the store and spoke with the store manager, Sean Gadpaille. Sean promised to resolve the issue and call me within two weeks. Unfortunately, he failed to follow through on this promise.

On Friday, May 3rd, I called Sean, who then informed me that the furniture would not arrive until the end of June. This additional delay is unacceptable. I requested to cancel the order and be provided with alternative sofas, but Sean stated that canceling the order would incur a 25% restocking fee.

The service we have received is far below acceptable standards. The repeated delays, lack of communication, and refusal to provide a satisfactory solution are highly unprofessional. We have been extremely patient and cooperative, but our patience has its limits.

Furthermore, I feel that I am being bullied by your company. Holding my money for such an extended period without delivering the promised products is unacceptable and unethical. It feels as though Leon’s, a large company, is taking advantage of individual customers like myself.