Leon's Furniture review: Serta mattress purchased from leons

I purchased a Serta mattress from Leon's that was delivered 15 September 2024. Almost immediately into use I noticed a dent developing and getting deeper on the side where I sleep. I contacted Leon's and they told me that they will not take it back and after many conversations advocating that this is absolutely unfair - it's a brand new mattress that I paid a huge amount for, they sent me a manufacturer warranty form to fill out. They wanted various pictures and measurements and eventually got back saying Serta denied my warranty claim because my brand new bed frame slats did not meet their standards. My bed frame is brand new and a lot of consumers do not have bed frames with as many slates. This was also never explained to me before buying the mattress - that I need to ensure my bed frame meets the warranty standards. I also never received a Serta manual booklet. When the delivery happened, they brought the items inside, removed all the packing and left with it. Leon's only emailed me the warranty manual yesterday. I asked for a report as the Leon's sale person has given me different specifications that Serta told her and after she emailed me the warranty yesterday for the first time ever, it's different to her email and phone call. Serta and Leon's have not responded to providing me with any report or feedback despite being told a manager will get back to me. I am extremely upset and stressed. This is a brand new mattress not even 3 months old and has a huge dent which is already causing shoulder and neck pain, for which I may need physio. I just moved into a new place as a single person and chose to buy a new mattress to prevent the exact issue I am dealing with now. I do not have more money to buy another mattress. What is the point of a manufacturer warranty if shady business loopholes are being practiced to prevent consumers being sold brand new expensive deficient products that are going to cause health complications. The dent is getting worse and when I try to sleep in the other side it just roll into the existing dent in the night. Please assist me, I am so stressed and upset. My name is Leona Naidoo, and I can be reached on leona. [protected]@yahoo.com or +[protected]. Thank you

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