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Vera Wang Bridal House Customer Service Phone, Email, Contacts

Vera Wang Bridal House
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1.7 6 Complaints
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Vera Wang Bridal House Complaints 6

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8:52 am EDT

Vera Wang Bridal House davids bridalwear

Hi I have just purchased 5 vera wang brides maid dresses at the cost of £160 each, from Davids Bridal In Birmingham England.

My daughter who is the bride has just collected them from the store and has been given them in one plastic carrier bag .

This is absolutely discusting... why havnt they been delivered in dress bags, or are you not aware that they are selling your dresses and just throwing them into plastic bags.

I have now got to go and buy 5 individual dress bags that are going to cost me more money.

i am unable to attach receipt please advise asap

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4:40 am EST

Vera Wang Bridal House terrible quality

All my life I have been dreaming about having something from the vera wang store. Like a dress, or a ring.
And one month ago my boyfriend gave me very expensive glasses from the Vera Wang official store. I was happy like never before. But one week later I lost one lens. I swear I never dropped the glasses, so never did anyone who was around me.
I checked the glasses later and noticed that they were just poorly made.
No, that's not Vera Wang quality... That's a piece of garbage...

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6:44 pm EST

Vera Wang Bridal House bed sheet sets

I bought two King size white pillow cover sets by Vera Wang from Kohl's. They are 5 inches shorter in length than the other King size pillow covers I have. In the set I bought, fitted sheet doesn't fit the mattress. It's pocket is 3 inches less deep than it says in the informatin on the package, so, ...they don't fit the mattress. And pillow covers are 5 inches short in length. Don't remember the date. But I bought them from Kohl's. I am not asking for any refunds etc because I gave the sheet set to someone who can use it. I have the King pillow cover set if someone wants to make sure what I am saying is correct. In future, I will make sure I don't buy Vera Wang bedding again.

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Disappointed with vera wang again
US
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May 21, 2022 7:53 pm EDT

I purchased 3 sets Vera Wang sheets from Kohls for my 3 bedrooms. I saved my pennies to buy them because I wanted high quality sets. I have not had them very long and already the king size bottom sheet is tearing in the middle and I can't resew the rip. I paid a fortune for these sheets. The other two sets are for guest rooms so guess I have limited time for these set tear up. Not going to waste my money on her bed items anymore. Bad reputation for her company.

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Beth Lierman
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Mar 21, 2022 5:02 pm EDT

I just purchased a 2nd set of King size sheets Simply Verawang 100% Supima Cotton. It states extra deep pockets. I have a new 12 inch mattress. They don't fit. Super short! My other pair was not like these. I live far from Kohl's Department store were purchased. What makes you mad is not one to call!

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Nancy S. Allen
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Dec 21, 2020 1:33 am EST

We bought two sets of towels in gray. We’ve had them for maybe a year. The hand towels look really great but the bath towels are really faded. They don’t even look gray anymore, they’re more of a taupe color now. I’m not sure why the bath towels look so faded because they have all been washed the same amount of times. I’m really disappointed in them.

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Rachael Hayes
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Sep 26, 2020 5:28 am EDT

My husband and I bought 2 sets of sheets last year as we alternate the 2 between washings. Sadly one set is already tearing in the middle of the sheet. Sad these 300.00 sheets are such a disappointed purchase and Vera Wang seems to want to ignore the problem than satisfy a customer by replacement.

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Donna Birk
US
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Aug 22, 2018 10:30 am EDT

This is a copy of a letter I e-mailed to Vera Wang after leaving a phone message with a receptionist that did not get returned:

Simply Vera Vera Wang 3-piece Floral Shadow Comforter Set
I purchased a california king comforter set from Kohls that has been "pilling/matting" for awhile now. Last week I showed a friend what it originally looked like when I had purchased it at Kohls. She commented how that should not be happening since I haven't had it that long and for the price and quality that you would expect from Vera Wang products it should last a long time. I had never washed it yet nor does anyone get on top of it. In the past I have purchased most comforters at Walmart, JCPenney, etc. and have had years and years or use out of them I am attaching picitures that I took of the comforter this morning and I tried to download what it should look like off Kohls site. I left a message on Friday and was told I would be contacted back. This morning I called again and spoke with Magdda and told her I would send pics. I have not contacted Kohls because I know their refund policy is 90 days and it's over that period and this would be a manufacturing issue. If this is normal please let me know because I will never purchase Vera Wang products again especially for the price I paid.

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Paula Wooten
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Feb 24, 2018 12:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My wife purchased 3 sets of Vera Wang king bed sheets and pillow cases.The first set lasted about 6 months and the fitted sheet started to rip on the top left. thought maybe was caused by our washer, we Purchased a new washer second set started to tear and then the third set did the same thing .The sheets were purchased at Kohl's don't want a refund just replace the sheets and pillow cases Thanks Larry Wooten 1710 W Quilling Dr Muncie, Indiana 47304 Phone [protected]

Is Vera Wang Bridal House Legit?

Vera Wang Bridal House earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Vera Wang Bridal House to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Vera Wang Bridal House is known for their high standards and safety. If you're thinking about dealing with Vera Wang Bridal House, it's wise to check how they handle complaints.

We found clear and detailed contact information for Vera Wang Bridal House. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Verawang.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Verawang.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Vera Wang Bridal House have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Vera Wang Bridal House and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Vera Wang Bridal House has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
M
7:57 am EST

Vera Wang Bridal House awful seller

I found a really beautiful wedding dress on the website www.verawang.com. The dresses were rather expensive on the website, but I ordered one. After several weeks, I received nothing and I was worried about it. I sent several emails to the seller, but no response from them. I placed my order 2 months ago, but I still haven’t received anything. I wonder if there people, who had the same situation. Maybe you can advise me something useful. Thanks.

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7:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vera Wang Bridal House shoes

I purchased a pair of vera wang shoes there blue high heels with platform sling backs. There very pretty but when you put them on the strap in the back is so tight that you cant get them on the back of your foot. I tried and tried with no luck the strap is made too short. Its a shame because there the right size but the problem is with the strap. i have a normal size foot not fat I take a medium size 8 shoe without the strap there ok but you can't wear them like that. There not a cheap shoe they cost me $69.00 plus tax.I do hope the manufactureres are notified of this fault.

Read full review of Vera Wang Bridal House and 2 comments
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Pj’s
US
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Sep 15, 2019 2:49 pm EDT

Send me another pair...w/o tag labels for free! I had to cut the damn material of the most expensive pj’s I’ve ever had! It’s total [censored]!

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Pj’s
US
Send a message
Sep 15, 2019 2:46 pm EDT

Why in the world do you put cheap [censored] tag lables? It’s not fair to buy & have to cut them scratching craps...

ComplaintsBoard
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12:00 am EST

Vera Wang Bridal House customer service - not

I so wish I had read this board before I purchased something from HH Gregg. I went there on New Year's Eve to purchase a Vera Wang Komen mattress set. I had done my research on which mattress set I wanted so all I had to do was walk in the store and pay for it and set up delivery. So the sales guy says they don't have the box spring at the warehouse so he has to look for it. He starts ringing me up, so I ask if he found the box spring and he says yes. As I'm leaving out I decide to check the serial numbers to be sure I'm getting what I paid for, well no, he rung me up for a different box spring. When I confront him about it, he starts telling me that most people cover their boxsprings with shams anyway and it's the same size as the one I wanted. I walked out of the store and the next day called another store to see if they had the boxspring I wanted. They did, so I called the first store back and asked for the correct boxspring or my money back. They said they would order the boxspring and have everything delivered on Monday. Well it's Monday and I have not received a call to set up delivery so I called the 800 number only to find out the store set my delivery for tomorrow. Now I have to take off another day of work and wait for these people. I'm almost afraid to see what will happen with the supposed rebate.

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Sheila Hatch
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Feb 19, 2020 4:33 pm EST

I have 4 sets of Vera Wang luxury sleepwear that were very expensive. Each set has velour cuffs/some entire sleeve. I am so unhappy about how they wear. The cuffs on every one (don’t even know how to explain) ravels up and does not stay in place as a cuff. It drives me crazy as I’m always pulling on the cuffs to pull back into shape. For the cost of each set $$$$ they are very poor quality.

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Bev Hill
US
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Jun 21, 2019 4:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am complaining about a comforters I bought at Kohl's that are Vera Wang products I have paid good money these comforters, one was $300 and the other one was $200 they're picked up color faded not good qualities made in China if you going to carry the go Vera Wang name then you should at least have the same qualities that she do her wedding gowns I am just fed up with Kohl's and with their Vera Wang's products.I got one at the Goodwill I paid $7.for and it's a better product.Can I get my money back.

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Bev Hill
US
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Jun 21, 2019 3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought two comforters from Kohl's, they were some of the worst is comforters I ever had one I pay three hundred and something dollars for and the material without picked up and then I bought another set and color faded in it Vera Wang's products and some of the worst products I have ever bought I got some from the Goodwill I paid 754 and it's the best comforter I ever had their one step up I need my money back

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Tgadwell10
US
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Apr 21, 2019 9:53 am EDT

I bought a 400 thread count sheet set 4 months ago and the fitted sheet is already ripping. Would not have expected this kind of quality from the Vera Wang brand. Very poor quality! I enjoyed the sheets until then. I hope that theres a solution to this problem so I'm out alot of money.

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Tiffany
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Feb 17, 2008 5:54 am EST

I have had great service with HH Gregg and I have to say that not every store is like that. It depends highly on the store, and the kind of associate you get. They get paid on commission so you have ended up with one that wanted the quick buck, or maybe you got a new guy whom didn't know how get the other box spring on the same delievery truck. With all of that being said, you should have brought it up to the manager and tried to see if they would compensate you for the salesman's poor judgement.

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Overview of Vera Wang Bridal House complaint handling

Vera Wang Bridal House reviews first appeared on Complaints Board on Jan 7, 2008. The latest review davids bridalwear was posted on Oct 18, 2018. The latest complaint shoes was resolved on Mar 14, 2011. Vera Wang Bridal House has an average consumer rating of 2 stars from 6 reviews. Vera Wang Bridal House has resolved 1 complaints.
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  1. Vera Wang Bridal House Contacts

  2. Vera Wang Bridal House phone numbers
    +1 (212) 575-6400
    +1 (212) 575-6400
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  3. Vera Wang Bridal House emails
  4. Vera Wang Bridal House address
    225 West 39th Street, 9th Floor, New York, New York, 10018, United States
  5. Vera Wang Bridal House social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Vera Wang Bridal House contacts
Vera Wang Bridal House Category
Vera Wang Bridal House is ranked 58 among 372 companies in the Furniture Stores category

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