Leon's Furniture review: 6 pieces sectional

We had a disappointing experience with Leon. I bought 6 pieces sectional back in September. Delivery should have been in October. End of October, there’s no contact of delivery so I called, they said there’s one of the pieces still hasn’t arrived yet. They offered to deliver to us 5 pieces first but I refused because we needed all 6 pieces at once. Estimate delivery time was now November. Again there’s no contact until middle of November so we went to Leon costumer service in person to make sure when 6th piece will arrive. We told them if the whole sectional pieces can’t be delivered by end of November, We’d like to cancel it and buy something else which we can have by end of November. A lady at the customer service told us that guarantee delivery will be December 2nd and set up delivery date for us at the same time. We gave up having sectional for thanksgiving and accept to wait until December 2nd.

On December 2nd, the sectional arrived and the delivery guy brought 5 pieces into our living room and said there’s no 6th piece. He said “There is missing piece but you know that right?”.

I told the delivery guy that all 6 pieces should be here but he responded that “Hey I’m just a delivery guy. You have to contact customer service for any problems.”

I call Leon right away. I had to talk and explain many times to different people and they always say let me talk to the manager. When I finally got to talk to the manager, it was so hard for him to accept that he had to pick the 5 pieces up and refund me. There were so many excuses and he kept saying that once they deliver, they don’t get them back usually. Of course you don’t have to retrieve anything if you deliver whatever you promise to customers. It was wasting so much of my time listening the manager goes “I’ll deliver the last piece next Tuesday. You just have to wait.” “We don’t topically pick things up once we deliver but this time I’ll do it FOR YOU.” “ Give us another chance” “ Okay I’ll book our delivery truck FOR YOU”

The manager guy kept saying he is doing it for me but actually he is just fixing his own mistake and I’m giving him chance to take responsibility. Mistake happens and it’s fine but they can’t force customers buy stuffs when they say no. I just wish they had decency to tell the truth that the last piece couldn’t arrive on time and call me so I can cancel as I said I don’t need them if whole sectional can’t arrive by November, I don’t want it.

I really hated that the manager just won’t give up to make us keep the sectional when he admits and apologize for the mistake he made. I said no and please take responsibility and refund as that at least what Leon could do after wasting so much time of ours since September but no, the manager of Leon Rocky View Store wasn’t capable of handling the situation.

Now I’m waiting for the update for the pick up time on December 8th Friday and refund. My husband had to take time off from work to be available on that day. I can’t believe how much Leon doesn’t care about people’s time. There’s a reason that we said delivery had to be completed by November as we are not available in December. Leon lie and doesn’t take accountability for it and make us pay for their mistake. They even want me to call them to remind they have to refund me after pick up is complete as they can’t remember to refund me. Leon is very unfortunate company and has unprofessional employees. Not worth at all.