Cymax Stores
Reviews and Complaints

Return shipping cost 445.50, love seat 612.43, offering a refund of 169.45

They refused to deliver to my front door; they would only deliver to the apartment lobby. Their reason was Buyer's Remorse, charging me the return shipping fees.
I requested they change the delivery type 3 days after placing the order. They said it had already been shipped and could not be changed.
I am 83, living alone, and there is no way to bring a loveseat to the second floor of my apartment.
A full refund should have been given
Cymax's Customer Service a level 1

I ordered a Leo captain's bed by Ashley Furniture for my grandson from Cymax through Walmart.com almost two months ago. Unfortunately, the trundle frame arrived damaged, and it has been a complete nightmare trying to get anyone to respond with a replacement.

Cymax's customer service has been less than satisfactory. They even suggested that I donate the damaged frame to an unsuspecting charity, which I refused to do. It took three weeks for them to pick up the damaged frame, and I had to make numerous phone calls and send multiple emails before finally receiving a call back from "Travis," who claimed he would handle everything. He even introduced himself by saying, "Hi, this is Travis and I'm awesome!"

Travis promised me a replacement frame and a discount, but when the replacement frame arrived, it was also damaged. I tried to contact Travis again, but he was nowhere to be found. My phone calls went unanswered, so I had to start over and call the 800 number. I filed yet another return and asked for a full refund, as I no longer wanted the bed.

However, Cymax once again asked me to donate the damaged bed frame to a charity on their behalf, which I refused to do. It's not safe to donate a damaged bed frame that could potentially harm a child. Cymax also refused to pick up the damaged bed and wouldn't refund my money until I donated it and provided them with a receipt.

I've had enough of Cymax's poor customer service and am now contacting my credit card company for assistance. I strongly advise other buyers to beware of Cymax and their lack of customer support.

I gotta say, my experience with Cymax Business was a bit of a mess. I made the mistake of placing my order over the phone, and boy did that turn into a headache. They tried to charge me extra for shipping, even though their website clearly says it's free. When I asked why, they told me it was because of the size of the items and that they don't deliver to my area. What kind of nonsense is that? If you're gonna advertise free shipping, you should actually mean it!

To make matters worse, it took a whole month for my items to arrive, even though they were supposedly "in stock". When they finally did show up, one of the stools was broken. I'm pretty sure it was shipped that way, too. They said they'd send a replacement, but it's been three months and it's still out of stock. I have a feeling they just pawned off my order to HomeSquare, which seems to be a sub of Cymax. They're both pretty similar, and equally incompetent if you ask me. Heck, even the cancellation link in their emails doesn't work! How sad is that?

If you're thinking of ordering from Cymax Business, do yourself a favor and read the reviews first. Trust me, it's not worth the hassle just to save a few bucks. I'm saying goodbye to them for good.

And if you really want to know what a company is like, just check out what their employees have to say. I found some pretty interesting stuff on glassdoor dot com...

I've been waiting for my office furniture from Cymax Business for 6 weeks now, and it's still not shipped. Their "fast delivery" promise is a joke. I was expecting my order to arrive in 2 weeks, but it seems like I'll be waiting forever.

The worst part is that I can't even talk to anyone in customer service. Their phone number only connects you to a salesperson if you want to buy something. If you have an issue, you have to write to their customer service department, which is terrible.

It takes them an average of 6 days to respond to an email, and if they promise to get back to you in 2-3 days, don't hold your breath. After 4 weeks, I finally got a tracking number, but it was cancelled 2 days later. I had to write another email, and 6 days later, I got a new tracking number with no explanation of what happened to the first one.

It's been 5 days since I got the new tracking number, and all it says is that the freight order was placed. I'm beyond frustrated with this company. Dealing with them has been a complete waste of time and energy. I suggest finding a more reputable vendor that actually cares about their customers and provides decent customer service.

I've had the pleasure of ordering from Cymax Business before and let me tell you, it was a great experience. I was able to find a variety of items at a reasonable price, which is a rarity in Canada. We all know how overpriced and generic the stuff in stores can be. So, when I stumbled upon Cymax, I was thrilled.

Recently, I was in the market for some new stools for my kitchen. I went to the Cymax.ca website and was greeted with a simple " :)" on their homepage. I didn't think much of it and decided to check out Cymax.com instead. I spent a couple of hours browsing and finally found what I was looking for. However, I hit a snag when I couldn't select Canada as my shipping address. I thought it might be a problem with my browser or the website, but I decided to call in just to be sure.

To my surprise, the lady on the other end of the line informed me that they no longer ship to Canada. I was extra cheesed. How could a Canadian company not ship their own merchandise to their own countrymen? It just didn't make sense. I scoured their website for any mention of this policy, but I couldn't find anything. Sure, there was information about sales tax and deliveries in North America, but last I checked, Canada was part of North America. What a joke.

I decided to send them an email expressing my concerns, but weeks went by without any reply or acknowledgement. It was frustrating, to say the least. In the end, I had to take my business elsewhere and ended up using Wayfair instead.

Overall, I'm disappointed with Cymax's recent policy change and lack of communication. It's a shame because I had such a positive experience with them before. I hope they reconsider their decision and start shipping to Canada again. Until then, I'll have to look elsewhere for my furniture needs.

I gotta tell ya, I ain't never gonna buy nothin' from Cymax Business again. Their customer service is the worst I've ever seen. I ordered some furniture from them and it came all damaged. I called 'em up eight times and they kept promisin' me they'd take care of it, but nothin' ever happened. Finally, they told me the manufacturer didn't want the furniture back and that they'd send me an email with instructions on how to donate it to charity so I could get a credit. But guess what? No email ever came.

Now I got this big ol' box sittin' in my garage that they say I gotta donate to a charity of their choice, but I can't do it without the paperwork they were supposed to send me. And to top it all off, they're only open to answer calls from Monday to Friday, 9am to 4pm Pacific time. Ain't nobody got time for that! I work long hours just like everyone else, and I don't have time to sit on hold and wait for them to not do what they promised.

So let me tell ya, if you're thinkin' about buyin' somethin' from Cymax Business, don't do it unless you want damaged merch that you can't return or get a refund for. This whole situation is just ridiculous.

I recently made a purchase from Cymax Business, specifically a coffee table and matching end table. Unfortunately, upon arrival, the coffee table was damaged. I quickly reached out to the company via email, providing pictures and all necessary information. They responded promptly, assuring me that I would receive a replacement order along with a tracking number.

However, after a few weeks had passed, I still had not received the package. I decided to use the tracking number provided, only to find out that it had been delivered to a completely different country. I was quite frustrated at this point and sent multiple emails to Cymax Business, but received no response.

Finally, I received a response to one of my emails, but it was not the response I was hoping for. They asked for more information, which I provided, and then informed me that my case had been escalated to a manager. Several days went by and I received yet another response, which read:

"We hope this email finds you well though we're sorry to hear you never received your item. Unfortunately as per our return/replacement policy, this is now outside of time frame and we are no longer able to assist. We're sorry for the inconvenience caused..."

I was extremely disappointed with this response. It seemed as though they conveniently ignored my emails until it was too late for them to do anything about it. My original email regarding the damage was sent within 17 days of receiving the product, which was clearly within the 30-day timeframe stated in their policy.

To make matters worse, I have since discovered that many other customers have experienced similar issues with damaged products and poor customer service. I would strongly advise against giving your money to this company. You will only end up regretting it.

I gotta say, I'm pretty disappointed with Cymax Business. I ordered three chest dressers way back in April of this year, and let me tell you, it's been a real headache dealing with these folks. First off, the company I ordered from paired me with them, and it's been bad business from the get-go. Communication has been a real issue, and it's been a real struggle trying to get any kind of response from them.

In May, I finally received the dressers, but when I opened the boxes, I realized that there was only one inside, and the other was chipped up pretty bad. I reached out to the company I ordered from, and they explained that it was a third-party seller, so they had to reach out to find out what happened. After some back and forth, they told me that one of the dressers was damaged in the shipping process, and that I would have to wait patiently for them to get a new one.

Now, I was working on a really important project, and I couldn't finish until I received that last dresser. But the third-party company was too ashamed to communicate with me, and they stopped responding altogether. They told the other company that it was damaged in shipping, and that they were out of stock until July 9th. I told both companies that I would wait until then, but now it's June, and the dressers that were originally $98 are now $149. So yeah, I'm pretty upset about that.

But then, yesterday, I checked my bank account, and they refunded me my money. I was so upset, because now I can't finish the project I started. My feelings are really hurt, and I feel like I was robbed. All I asked for was some communication, and it seems like that was too much to ask for.

I gotta say, I'm pretty disappointed with Cymax Business. I mean, I ordered a bed frame from them and I'm still waiting for HALF of it to arrive. It's been a real hassle, let me tell you. First off, when my order arrived, the whole 36 piece bed slats were missing! Can you believe it? So, I called them up and they said they'd replace it in 5 business days. I was like, "Uh, no way, that's not gonna work for me." So, I asked to speak to a manager and they put me on hold for like 10 minutes. Finally, they came back and said the manufacturer would overnight the missing pieces to me.

I thought everything was gonna be okay after that, but nope. I called them this morning to make sure everything was on track and they said I'd get my shipment today. But, when I called them at 3:40 PM to check the status, they were CLOSED! What the heck, man? Their message says they close at 4PM, so how come no one was available to take my call at 3:40?

To make matters worse, the instruction booklet they sent with the bed frame was a complete joke. It made no sense at all and all the bolts, nuts, and stuff were WRONG. We had to figure it all out on our own and it was a real pain in the you-know-what. We even had to take out screws after we'd already used them because the instructions were so useless.

All in all, I gotta say this company really sucks. I wish I'd found this site before I ordered from them and ended up without a bed to sleep in for 3 nights. So, if you're thinking about ordering from Cymax Business, BEWARE!

This company is a hit or miss, depending on whether or not your product arrives in good condition. If it does, then you're in luck and will probably have a great experience. However, if your item arrives damaged, then you might be in for a rough ride.

I recently ordered a dresser for my newborn, who is due in a few weeks. Unfortunately, the dresser arrived damaged, and I didn't notice until I had already put most of it together. Getting in touch with the company was a nightmare. It took them forever to respond, and when they finally did, they couldn't figure out what they had sold me or how to replace the damaged part.

Their compensation options were pretty terrible. They offered me $30 back for a dresser that cost over $200, or I could donate the damaged dresser (so they could get a tax refund) and then they would refund me. Either way, I was still left without a dresser for my newborn.

Dealing with this company has been the worst customer service experience I've ever had. Not only did they send me a damaged product, but their refund options were terrible, and it took them forever to respond to my inquiries. To this day, I still haven't received a replacement part, refund, or confirmation for a partial refund.

In conclusion, I would advise anyone considering purchasing from this company to beware. While they might have some good products, their customer service is lacking, and if anything goes wrong with your order, you might be left high and dry.

I recently had an experience with Homesquare/Cymax that left me feeling frustrated and discouraged. The return process was RIDICULOUSLY onerous, and it seemed like Cymax did everything in their power to discourage me from returning my items. To make matters worse, the customer account on their website was not intuitive at all, and there were no clear return instructions provided. All I could find was a labeled menu tab, with no directions on how to proceed.

Despite these challenges, I managed to return my items and received an email with two FEDEX tracking numbers. However, there were NO labels included in the email or attached to my online customer account. When I tried to call Homesquare's phone number, I was directed to an email address that promised a response within 24 hours, but there was no option to speak with a phone representative.

Feeling frustrated, I decided to call Cymax directly and chose the sales option. However, I was transferred over to shipping and was met with a young and rude Asian man who talked over me throughout the conversation. When I asked him to stop talking over me, he became silent and condescending for the rest of our interaction.

To make matters worse, I discovered that Cymax had sent a THIRD email for two boxes on the same order, but it had gone to my Junk Mail folder. This email was difficult to print, and I had to increase the size to 110% to ensure that the two labels wouldn't be cut in half. The labels were not pdf files, so initially, the entire page-long instruction printed out with off-kilter labels. Simply highlighting the labels to print out separately did not work.

Overall, my experience with Homesquare/Cymax was frustrating and discouraging. I generally prefer to buy USA-made products and do not support this kind of BS. It will be interesting to see if and when I receive my credit.

On August 12, 2021 I placed an order with Bush Collection to purchase a Yorkshire Leather Ex. Office Chair. Sometime during in the process of purchasing YOUR WEBSITE went down. I was told this by Daniel, customer support, he helped me place the order again when HE could not find my original order. He did not know at the time the website was down and neither did I. Unfortunately, not our fault because your website was down, I ended up with two chairs. Unbelievable, I had to pay return freight charges via Averitt Express truck lines. When I called for credit they said they did not receive the chair. I had Averitt send the back up information showing it was returned with your RA-VRC121-[protected] and I forwarded it to your representative. I was told I would receive a refund in 2-3 days after it was received. Not only did I not receive the credit. Cymax shipped the chair back to us in a new smaller box with the old box top w/RA# on top with a NEW FedEx label from Cymax sending the chair back to us AGAIN! I called and was told a credit would be processed and keep the chair in a safe place to be picked up. The chair is still here and CYMAX CHARGED MY CARD AGAIN. If this is not resolved, the chair picked up at your charge, and TWO (2) refunds for duplicate charges charged two times in the amount of $522.15 each time. I have been charged THREE (3) times. I am contacting the credit card company as you were not authorized to charge my card a THIRD (3RD) time. I should not have had to pay AVERITT Express to return the duplicate chair Daniel order in the first place. If I do not get a immediate response, I will be turning this over to our company attorney and we will see you in court. I have every single email backing up with I have told you.

It's been 6 weeks since I ordered my office furniture, and it still hasn't shipped yet. The "fast delivery" on their site is essentially useless.

The original estimated delivery was about 2 weeks and here I am waiting for someone to do something. The company does not allow you to talk to anyone in customer service. Their phone # will only get you to a salesperson if you want to buy something. If you have an issue you are forced to write into their horrible customer service dept.

Their CS dept takes an average of 6 days to return an email. And if they say they will get back to you in 2-3 days, forget it. About 4 weeks in I did get a tracking #, only to see it was cancelled 2 days later. Another email and another 6 days later I get an email saying another tracking # with no explanation of what happened to the 1st.

It's been 5 days and the new tracking # simply says the freight order was placed.

Dealing with this company has been frustrating and totally useless. Save time and stress and find a more reputable vendor who provide any type of customer service which is better than the nothing service I've gotten from this company

This is regarding order # VRC121-[protected] for a Student Desk with Hutch that was placed with Cymax on Order Date: 9/17/2017 1:27:16 PM. This order was received on 9/25/2017 - Monday 11:43 am. However, the bottom edge of the desk was damaged. It was hardly noticeable when placed on the floor. I filed a report with pictures though regarding this damage on 09/27/17. I was told there would be a replacement.
My son really loved this desk though, and instead of going through the trouble to return it thought we would go ahead and keep it. However, the hutch that comes with the desk is not functional and is made poorly. There is no way to use a computer on the desk with the hutch in place. The low shelf on the hutch interferes with a lap top computer. Therefore, I called the company back on October 17th and said we would like to keep the desk but send back the hutch.
The customer service representative proceeded to inform me that they could not do this as it is sold together. Even though I pointed out that on the website it is sold as a desk alone or desk with hutch. Therefore, there should be a way for me to return just the hutch and minus the cost of the desk. I was then told again that the whole thing needed to be returned.

I am writing this complaint to let Cymax know my displeasure at such poor Customer Service. That the company would rather loose money over the purchase than to just return the hutch. To the point where I will no longer be doing business with Cymax as they do not know how to provide qualilty service.
I've since returned the furniture and am waiting for my refund. However, I've re-ordered the desk from another company and given them my money instead.

Sincerely,

Janice Rogers
[protected]
5511 Santa Monica Ave
Garden Grove, CA 92845

They canceled my order, even though I didn't ask for it. They sent me an email stating that I requested the cancellation. But I didn't. I really needed the items I ordered and obviously, it was their system mistake. When I called them they refused to confess it, which is very unprofessional.
They could just offer me to reorder and that's all.
I am very disappointed.

I'll start by saying that this is the first negative review I have ever left for a company and I shop both in stores and online, dine out, and use many professional services A LOT! For starters, my item was suppose to arrive between the 10-13, I called on the 14th to inquire on the whereabouts of my item and could not get through to customer service until 11AM my time. When they did open and I finally got connected, I was on hold for more than 30 minutes waiting to speak to a CSR only to be told by trisha that she had no explanation it was "a new shopping company she had never heard of or dealt with" and someone would give me a call back later that day. I then asked to speak to a supervisor, so she placed me on hold again and the man at ext 115 came on and said he would look into it and call me by 3pm my time, he never called back. The next time I called to inquire was in the 15th and I hung up after holding for 105 minutes, the next time I called was the 16th and was on hold for 65 minutes only to be told it should finally arrive the 17th. This company is ALWAYS experiencing high volume phone calls (easy to see why) and is not helpful or knowledgeable at all. Also, seeing as how i listened to their hold announcements for more than 3 hours, if like to say that "We will be right with you shortly" is first off... a lie, second contradictory and third redundant. Buyers beware when shopping on Amazon or other online sites that this is NOT the company your item is coming from!

Ordered Pulaski curio cabinet over 2 months ago back in May. This company/scammer like to tease a lot stating that your order is on your way or coming soon. I waited patiently for many weeks and I finally cancelled the order. They gave the confirmation of my cancellation and mentioned that it will take 7 to 10 business days for the refund to appear in my account. I've waited over 2 weeks and I still didn't see the refund. I sent an email regarding to the refund and they responded exactly the same way..."Refund has been requested on your order and you'll be refunded in 7-10 business days." AGAIN...lol. I didn't hear from them again when I stated "I want my refund immediately". This is not a legitimate company as you know and I never had such a trouble with my order. Please don't play this old games with me and to others. I will make sure that I get fully refunded. I could write longer but what's the point.

on 6/7/2017 I ordered 3 items for a total of $ 2, 971.97.
on 6/12/2017 Cymax notified me that the order had been discontinued by the manufacturer.
I cancelled the entire order on 6/12, acknowledged by Cymax the same day.
On 6/15 they charged my credit card account for the full amount $2, 971.97.
On 6/21 the credited $ 1, 788.98 which happens to represent one of 3 items ordered.
I am still waiting for the balance of the refund in the amount of $ 1, 182.99

I ordered a small wicker patio table for $99. What I received was a cheap plastic table . Cymax requires that you submit a return request to them online. I did that and when I did not hear from them I contacted Amazon Pay as I had used them as my payment source. So, for this falsely advertised cheap table, I was charged a $18 restocking fee, a $10 delivery fee, and I had to pay $42 for a return postage fee. Don't do business with this shady business!