ReplaceMyCushions.com / ReplaceYourCushions.com’s earns a 5.0-star rating from 4 reviews, showing that the majority of customers are exceptionally satisfied with cushion replacement experience.
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Replied
Web order of replacement sofa cushions
Replace my cushions appears to be a fake scam company. I placed an order online for cushions to replace my old This End Up cushions. Previously, upon my request, the company had mailed me fabric samples successfully. But, after ordering my actual cushions around 3/10/2021, I never got any cushions and now it's 4/23/2021. I first got suspicious when Joyce from the company emailed me after my order, asking if I wanted to pay more for a protection plan for my cushions. I said no. But, this implies that if I had not responded, my order would not have proceeded at all. End result: I believe it never proceeded anyway. I've got no product by mail, and no further response. The only good side is that my card also hasn't been billed.
The complaint has been investigated and resolved to the customer's satisfaction.
(Response: What kind of fake/scam company never charges your card).
COMPLAINT: I placed an order online for cushions to replace my old This End Up cushions. Previously, upon my request, the company had mailed me fabric samples successfully. But, after ordering my actual cushions around 3/10/2021, I never got any cushions and now it's 4/23/2021.
(Response: Custom made cushions and covers, generally take about 4-8 weeks to be produced.)
COMPLAINT: I first got suspicious when Joyce from the company emailed me after my order, asking if I wanted to pay more for a protection plan for my cushions. I said no. But, this implies that if I had not responded, my order would not have proceeded at all.
(response: We sent you a coupon for 50% 0ff Fabric Protection, for you to use or not use.)
COMPLAINT: End result: I believe it never proceeded anyway. I've got no product by mail, and no further response. The only good side is that my card also hasn't been billed.
Response: We never charge until we are ready to ship an order.
We have no idea who you are. But, we will pay you twice the amount of your order to know who you are, so we can look up your order to see what your are referring to.
Joyce Davidson
President,
Replace My Cushions.com
Replied
armrest cushion covers
Wrong size. I called and specifically told Mark from replace my cushions the brand and what i needed. He was adamant to get my payment but the addressed it was sent to was wrong too. I called him back to fix that but still UPS sent it to the wrong address that was a whole other issue... only after they took my money they disappeared. I was told everything would be taken care of but they don't respond anymore.
The complaint has been investigated and resolved to the customer's satisfaction.
We do not charge until after your order has been shipped and we were glad to correct your address for you allowing UPS to make your delivery. Please write me at joyce@replacemycushions.com. We will refund your purchase and send you "WoodsEnd" arm pads at no charge.
Replied
Seller diddle-daddle about my request, but does nothing
Don’t deal with the seller from the company www.replacemycushions.com. I called them and asked if they could replace cushions. The seller replied that “yes” and after that he promise to call me back, but I waited couple of days and no one contacted me. I called them again and hear only fake promises and excuses. Blah-blah, it was only waste of time and nothing more. Stay away from them and post comments if you have the same problems with this seller. Not recommended website and seller.
The complaint has been investigated and resolved to the customer's satisfaction.
Is ReplaceMyCushions.com / ReplaceYourCushions.com Legit?
ReplaceMyCushions.com / ReplaceYourCushions.com earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
ReplaceMyCushions.com / ReplaceYourCushions.com resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Replaceyourcushions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Replaceyourcushions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Replaceyourcushions.com you are considering visiting, which is associated with ReplaceMyCushions.com / ReplaceYourCushions.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Replaceyourcushions.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ReplaceMyCushions.com / ReplaceYourCushions.com.
However ComplaintsBoard has detected that:
- Replaceyourcushions.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The replaceyourcushions.com may offer a niche product or service that is only of interest to a smaller audience.
Replied
I think the advertising is deceitful.
I ordered 2 sets (4 cushions) of the comfy cushions as seen on the TV commercial. I found out that the process and handling fee for each item cushion was $19.95($19.95 x 4) only after the purchase was made. That brought up the total cost tremendously. I am trying my best to cancel my order by phone and on the website, but cannot succeed in doing so. I think the advertising is deceitful.
The complaint has been investigated and resolved to the customer’s satisfaction.
High prices, unorganized staff, and spam twice a week even after requesting many times I do not wish to receive future emails
Here's an example, sent photos, spoke on phone twice, 3 emails and told I would receive the quote I requested, 3 weeks later they lost all information regarding it, sent info again, waited and they forget they even spoke to me.
This comment/complaint is not about replacemycushions.com. Replace My Cushions is a different company entirely. It sells replacement cushions and covers for Crate style furniture. This complaint is about a company/ product called Comfy Cushion http://www.asseenontv.com/forever-comfy-cushion. Replacemycushions.com is not related to this company in any way, shape or form. The individual making the complaint mistakenly used the wrong web address when writing the complaint.
ReplaceMyCushions.com / ReplaceYourCushions.com Reviews 0
Overview of ReplaceMyCushions.com / ReplaceYourCushions.com complaint handling
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ReplaceMyCushions.com / ReplaceYourCushions.com Contacts
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ReplaceMyCushions.com / ReplaceYourCushions.com phone numbers+1 (800) 558-6789+1 (800) 558-6789Click up if you have successfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number 0 0 users reported that they have successfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number Click down if you have unsuccessfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number 0 0 users reported that they have UNsuccessfully reached ReplaceMyCushions.com / ReplaceYourCushions.com by calling +1 (800) 558-6789 phone number
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ReplaceMyCushions.com / ReplaceYourCushions.com emailsjoyce@replacemycushions.com100%Confidence score: 100%Supportsally@replacemycushions.com100%Confidence score: 100%Supportinfo@replacemycushions.com100%Confidence score: 100%Support
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all ReplaceMyCushions.com / ReplaceYourCushions.com contacts
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Two years ago, we got a set of new cushions for a couch, a love seat, and an armchair. Everything came through. Everything looked and felt great, and we are still very happy. The service was spectacular. We had been very anxious about purchasing from a company that we did not know, but we were pleased with the swatches and the helpful customer service (even at night on the weekend!), so we decided to take a risk and order just one set of cushions for an armchair to begin with. When the set arrived, we were so happy that we ordered the rest of the cushions in matching fabrics. Now, all three old pieces of This End Up furniture from 1990s look wonderful again and are set up in our living room. The negative review above does not reflect our experiences at all. We strongly recommend this business.
The guy at the top is typical of what online sales people have to deal with because he could have just call and asked about his order before posting. What an idiot.
I recently had custom replacement cushions made for a vintage wicker sofa. I was completely satisfied with the service I received from Replace My Cushions. Their prices were competitive, they did not charge my card until my order was completed and on the way. Shipping was included in the price of the cushions. Cushions and covers were made to my specifications. Communication was very good and customer service was outstanding.