Cymax Stores
Reviews and Complaints

I ordered a desk and two shelves from Cymax several weeks ago. The day I received my order I donated my old office furniture and began assembling the new. When I got to box two of the desk it was a different color than the other part of the desk and from what I ordered. I called them and they indicated they would send out the replacement order on Monday. Three weeks later I still have no office furniture, get a complete run-around everytime I call. I have contacted my credit card company and am disputing the charges.

This is the worst customer service I have ever received in 39 years. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I purchased a shoe cabinet from Cymax. It took 3 weeks to receive and when it came the pieces don't even match. The doors are the only thing received in the oak color I ordered! Wish I had seen these complaints before I ordered! If you are thinking of ordering from this company, don't! Product is very cheaply made, colors don't match and price is inflated for what you get. Will never purchase from them again. Also tried to cancel when the order did not ship when promised and they would not even reply to my request! Cabinet was to be a gift, but arrived too late. I guess I purchased extremely high priced firewood!

I didn't google this company before I ordered, unfortunately...otherwise I wouldn't have ordered from them. I placed an order for a bunk bed for my daughters the beginning of May. When we didn't receive any information on the tracking or whereabouts of the bunk beds (after 2 weeks) we called and asked for some information as to what was happening. The could not find our tracking info or any info for that matter (except our credit card number, of course) and promised to call us back the next day when they figured it out. Surprise, surprise-they never did. So, I called them back again after a few days of nothing. They then told me the exact same thing and when I tried to cancel my order they told me it would take a few days for them to refund the purchase. What a frustrating ordeal! Not only was my money taken and no product given, my kids have been sleeping on mattresses on the floor, which isn't that bad, but the room is in disarray and my life is hectic enough. DO NOT ORDER FROM THIS COMPANY! THERE ARE MANY OTHER STORES ONLINE THAT OFFER JUST AS CHEAP OR CHEAPER PRICES! GO THERE, AND HOPEFULLY, WE CAN MAKE THIS COMPANY SEE HOW AWFUL THERE SERVICE IS.

Ordered an item on the Cymax site and was promised it would ship within 2-3 days, and that 25 of the items were in stock. After a week with no tracking information, spent an hour on the phone with a Cymax representative (who was very nice, just unfortunately working for very bad people). He finally told me that the item was now backordered 45 days. I asked if Cymax would have called to tell me, and he said no. Apparently, I was supposed to spend $500, and then wait 45 days without hearing anything from the company that charged my credit card. I put in a cancellation request - but now get to wait until Tuesday to maybe hear back. So, I have no gift for my girlfriend, no money to buy one until Cymax returns my $500, and I wish I had read about this company before I bought. DO NOT BUY FROM CYMAX!

Ordered and recieved an entertainment unit. Upon opening the box, saw that the TOP was damaged. Notified CYMAX immediately and sent photos of damaged part. Over the past 15 days have spoken to 7 (seven) different reps to get the piece replaced. It has been one promise after another after another and all are lies. Nothing has been done. The reps are all polite and tell you whatever you want to hear and do nothing. Will put the item in dispute with my credit card company.

I placed an order on 5/15. It never got shipped. I called countless times, and emailed. Despite their promises to check on the status, they never called me back. My emails got responded to with a survey. They told me it was going to be shipped on 5/28. It never was. When I called to cancel the order, they told me they couldn't cancel until they knew whether the manufacturer had shipped it or not. The manufacturer apparently didn't return their calls, so I couldn't cancel because I was going to be charged if it had been shipped. I needed the item, but couldn't order it elsewhere until I heard back from the Cymax staff. Finally, on 6/3, I received confirmation the item had never shipped and I could cancel. This was the most horrendous shopping experience I've ever had, other than with Discount Pet Meds, also a Canadian company. I wish I had researched them before placing this order. They are an awful company to deal with.

I waited seven days for my office furniture to arrive. When it came two out of four boxes had multiple damaged pieces. Call Cymax right away and had to wait for two hours to talk to customer service. They put in a came and sent me an e-mail; nevertheless, I haven't heard from them since. They are very unprofessional with poor customer service. It has been five days since I put in the complaint, I am still waiting, in the mean while all my old office furniture and computer are scattered all over my living room. Word of wisdom, do not buy from these poorly trained people with nothing in my but ripping consumers like me and you off.

Do not buy from these people- they are the worst, most unprofessional company I have ever done business with. I purchased a large desk from "Computer Desks and More, " one of the many internet companies they do business under (probably so that no one associates that business with all of the numerous complaints about Cymax.) I paid for the "white glove" delivery service. The desk arrived badly damaged. I documented everything in the manner Cymax asked, right on the delivery receipt. The company told me that they might be able to repair the damage, so I should accept the delivery and that they would send me another if it couldn't be repaired. I took photos and sent them right away. The people I dealt with were very friendly & nice and told me they'd send another unit ASAP. Great! I made a mental note that these people were fair and reasonable. When the delivery company called to set up the delivery of the new desk, I reminded them that the old, damaged unit would need to be removed. They told me they couldn't do that without Cymax authorizing it. I emailed Cymax and they told me to give the unit to charity. I said "fine, I'll do that" but I have no way to move this huge 200 pound desk from my daughter's bedroom on the second floor of my home- obviously, they were responsible for moving the damaged unit, right? How could this be my responsibility to pay for or arrange? This was the minimum they should do given the delay and aggravation. That was the beginning of endless nonsense. Initially, Cymax emailed me that they had asked for and received a quote from the moving company for removing the unit and would get back to me. I never heard from them again. I made repeated calls & emails trying to get them to follow-up to let me know what was happening. No response. When I called the moving company they told me that Cymax had never ever asked them for a quote and had, instead, told them that they wouldn't pay to have them remove the old unit. I ended up having to hire movers to remove the old damaged unit. Moral of story: Do not make internet purchases from companies that do not have established histories with good customer service feedback.

They mis-represent the quality of their product and return policy. After observing their add and read a discription of their product as being constructed of wood, not press board or "wood like", but as wood. we called and spoke to a sales person whom stated yes the construction is wood and that if we are not satisfied with the product there is a policy that it can be returned due to the simply us not being satisfied with the quality of the product. We placed the order for about $800.00. After about three weeks the furniture, if you can call it that, arrived and we realized what we had purchased. We contacted the company and after dealing with personel advising that the product was as represented, finally spoke with someone who advised that they would E-Mail us the return procedure. Two weeks later after numerous contact with the company someone finally E-Mails the return procedure, which advises us that since we are not happy wuth the product we now must pay not only the return shipping, but the initial shipping, which was advertized as "Free" along with their "Re-Stock Fee". In all if we return the product they will only refund about half of the purchase price, even though the product is still boxed as we received it. Again we contact the company and work our way through the maze of personel only to continue to be told about the return policy. That brings us to attempting to ship the product back via "Fed Ex" whom delivered the product. "Fed Ex" was contacted and advised due to the weight they can't ship it. So in the end we are forced to accept a mis-represented substandard product from "Cymax". I guess this is a hard lesson learned regarding internet companies.

I ordered a product on a Friday, and it said it would ship in 3-5 business days. A week and a half later I called to track it and they hadn't even shipped it yet! This is unacceptable. They said the manufacturer "should" be shipping it the next day. Three days later it finally went out. I have yet to receive it, so we will see how the quality is.

Was damaged before put in the package. Picture included. Customer # [protected].
Caserta Joseph

I order a Bills fleece over a month ago and still have not received it yet and they took payment don't know if they are a legitimate Web or store frilly me got a email 4 weeks ago saying they mailed it but haven't got is there anything I can do the website is down

We were just screwed by an online company called Cymax. We purchased a desk and hutch set for about $1, 000. The set finally arrived many weeks beyond the promised delivery date, but the desk was damaged so we refused delivery and the carrier brought the set back to their warehouse to be returned to Cymax. We called Cymax that same day and they said they would replace the desk and offered to send the hutch back to us. The hutch was redelivered in good condition, then we waited for the new desk to arrive. Finally, weeks later their resolutions department contacted us to say the most they would do is give us a 10% discount on the damaged desk and redeliver it to us damaged. They said they had a document that indicated we received the desk undamaged, signed by us, but that document was for the hutch that was redelivered two weeks later! After a long conversation with customer service, which involved us emailing them the scanned document that showed we refused the damaged desk, the customer service supervisor Barry flat out refused to understand our situation or provide a replacement or refund. They even had photos of the damage! Instead he said the best he could do was give us a discount of $250 for the damaged desk and redeliver it to us. We feel like the victims of criminal behavior. The desk currently sits on the carrier's dock, and we have called them to indicate they should not redeliver the desk. We filed a complaint with the BBB and are asking for a replacement or full refund.

CYMAX is the worst company I have ever dealt with. I made a $2, 419.20 purchase for a Howard Miller book shelving system on May 31, 2011. I contacted customer service when placing the order since reading reviews that they frequently run out of stock. The agent said that the product would be shipped within the week. Three weeks past and I had not heard from the company about any shipping details since they stated that they would send a tracking number when the product shipped. I could not get a hold of a rep via the phone. The phone system always stated that due to the high amount of calls, they would call me back and “that I would not lose my place in line” I never got a call back after doing this four times. They finally answered my email after five days and stated that there was an “internal processing error” (this seems to be their excuse for many customers) and that the shelf would ship within the next two weeks. Three weeks later, still no shipping confirmation. I checked my order status and they have the shelf as backordered and expected to ship by August 11, which would be almost three months after I ordered the product, and I doubt it would even ship then. It was a major hassle to cancel my order. The company charged my credit card as soon as the order went through. This company is running some type of scam, probably using the new orders payments to pay for older customer orders.

I ordered my frined present from Cymax on June 9, 2009. In the suscription, they said "Expected to ship no later than July 15"
Since I need the product on July 18, I ordered it.
But, day passed and it was July 17, and I wan't getting anything from them.

I called them several time, and finally got, and had complained about the situation.
They told me that they need to get a tracking number and get back to me soon.

After week passed I got a call from them that they do not have the product in their stock!
What the hell!

I'll NEVER order anything from them again. EVER!

I have ordered file cabinets from them before and have had few problems. This time they sent me the wrong cabinet. When I placed the order the sales lady told me to refuse shipment is something is wrong with it. That's what I did. When I called them to let them know they said that no one would ever tell me that. In essence they were calling me a liar. Then they said that they would not refund the shipping and I would have to pay a restocking fee. I just called the delivery driver and had him bring it back. They were completely unwilling to work with me to get the right file cabinet. I will NEVER by anything from them again!

Ordered two Legare desks from this company on 2/26. Was not informed on website of awful shipping times, and did not find out until order confirmation had been sent to my email that it may take up to 3 weeks to get my desks.

3/2/10 I receive an email saying the order has been shipped, and there is a tracking number, stating they will be delivered on 3/5/10.

3/5/10 comes, I leave work for an hour to go pick up the delivery, only to find that Legare has only shipped ONE desk. I call the number on the packing slip, which clearly states TWO DESKS, and am sent to some warehouse which has employees who know nothing about it, and tell me to call Legare sales, and ask for Diana.

Call repeatedly, and "Diana" can't be bothered to answer her phone. No department picks up except Accounting, so I complain to them, and they give me to Diana's assistant (who wasn't answering Diana's phone for some reason? Some assistant.) She ASSURES me that there must have been a mistake. Maybe it was sent with 2 tags? Who knows? She then promises me that the remaining desk will be put on the truck by that afternoon, and I should have something before they even get an email to me with tracking information.

This is ridiculous. Will never order from this company again. Shame too, because the one desk that arrived is really nice.

I ordered a grill from these scammers in July. It arrived damaged and I immediately (within minutes of receiving it) notified them by email. Over one month later and dozens of phone calls and emails later, and I still haven't resolved this. I have disputed the charge with my credit card company, but want to warn others that this company is NOT reputable. Don't but ANYTHING from Cymax, regardless of price!

I tried to get a baby crib and changing table combo for about two and a half months. The website showed the product as available but the shipment email never came. They don't communicate well by email and most go unanswered. I tried with two different products and the result was the same on both. It was back ordered and I could wait or cancel the order. I suggested they hire some Amazon people to get their website info up to date and accurate. I suspect they are trying to operate with too few employees. I just hope I can get my money back easily, but based on what I've been through, don't really expect that to happen. I would have bought the customer a steak dinner and knocked 20% off his bill if I'd put him through what they did me, but they just said it was the nature of their business and besides, I could cancel if I wanted. They never seemed to grasp that I really wanted the items I thought I had purchased. I had to give up in the end and order from Amazon. It was time to move on and the baby was going to be a teenager the way things were going.

I am appalled by the service that I received from this company. I placed an order on 3 Jun 09 and have yet to receive it. (VRC121-1112911) Was advised on 1 Jul that it would ship on 2 Jul and then received an email on 8 Jul that the items had shipped with an expected arrival date of 14 Jul. Thats a 45 day time line and is absolutely unacceptable. I happened to look at the testimonials on their websire--must have been done by staff members. NEVER AGAIN!

I too am having a problem with getting my order in a timely matter. I have never had such an issue with any other store, (and I do a lot of shopping). I have ordered a swing for my baby. By the time i get it I will no longer need it lol. I keep recieving new dates that my order will arrive and now I have been told that it is on back order, something they could have told me a few weeks ago. I do hope that I recieve it soon. I will never order from this store again.

Cymax has good prices and if your product arrives undamaged everything is great. But IF your product is damaged in delivery watch out. Cymax tells you to write any damage on the shipping form, but if the carrier does not allow you to inspect the product (ABF) then you are supposed to say that on the invoice and inspect ASAP. But if the carrier does not allow you to do that either (as in my case - all ABF allowed me to write on the invoice was my signature), then basically if something is wrong with the product you are screwed.
I ordered a daybed via cymax and when it arrived the headboard had a small 6" crack at the top of it. Which granted could have been far worse but for $500 one should not have anything wrong with the product. In any case, which we are pretty sure is something that happened in shipping (ABF is a crappy carrier). ABF (of course) claims they are innocent and cymax will not send me a replacement due to there not being any damage noted on the shipping invoice. They want me to re-buy the headboard at a "discounted" rate, or send the whole thing back (I pay shipping and a 'restocking' fee)...yeah right.
I have a feeling I'll be off to home depot to attempt to repair this crack to the best of my ability. I will not use cymax again under any circumstances. This is my first, and last purchase from this company.

I ORDERED A DIMPLEX ELECTRIC FIREPLACE..NOT ONLY DID THEY GIVE ME THE BEST PRICE PLUS FREE SHIPPING..I LOVE THE PRODUCT!

The complainers above need to get a eta on their delivery and then check with the provider..sometimes it is out of their control. Ashley furniture has a awful reputation for slow delivery. I do NOT believe Cymax would intentionally try to "Scam" you...LOL You just need to follow your order more carefully!

Carla

Many people claim that they have been scammed by Cymax Stores, Inc. according to numerous reports filed on [/link removed/ [redacted].com] and [http://cymax-stores.pissedconsumer.com/ Pissed Consumer.com]./URL removed/http://cymax-stores.pissedconsumer.com/ For example, [/URL removed/ this] report states that what started as a simple online furniture order, quickly turned into a what this particular consumer deems, a "4 month arduous process", involving numerous packages of damaged and nonrefundable goods, and resolution only occurring after bank and credit card companies were involved in the dispute./URL removed/ A simple Google search of "Cymax Stores" yields numerous results of reports from unhappy consumers that put the reputation of Cymax Stores, Inc. as a legitimate business in question. Additionally, it should be noted that these reports are all very similar in nature, and as [/URL removed/ this] customer warns in her report, "please check out this companies MANY complaints online before purchasing any product" (par. 2)./URL removed/ Finally, it should be noted that the [[Better Business Bureau]], in its report of Cymax Stores, Inc., states that Cymax Stores, Inc. has an "unsatisfactory record with the BBB due to failure to respond to one or more complaints [and/or has] two or more otherwise unresolved complaints. " Further adding, "the BBB processed a total of 39 complaints about this company in the last 36 months." http://mainlandbc.bbb.org/WWWRoot/Report.aspx?site=137&bbb=0037&firm=1227268

I have had a very similar experience with Cymax. I ordered a coffee table and two end tables on May 26, 2008. I also had to call customer service when my order did not arrive in the time specified. After many phone calls, emails, and cancellation requests on my part I have still not received a refund (it is now July 30, 2008). I have filed a complaint with the BBB and will continue to fight to get my money back. This has been a HORRIBLE experience and would not recommed Cymax to my worst enemy.

date Tue, Jul 15, 2008 at 8:55 AM
subject Your Cymax Stores Order VRC121-594395
Hi Chris,

Thank you for your order with Cymax Stores. We have recently received information that the Sanus TV-LCDB TV LCD TURNTABLE you ordered may be on back order until approximately July/25/2008. Tracking for your item should be available 24-48 business hours after that date. We apologize for any inconvenience caused. Your place in the queue for this item has been reserved, and we will provide you with a tracking number immediately should the item become available sooner than anticipated.

Thank you,

Gurprit.k

Cymax Stores Inc.
www.cymax.com
=============
date Mon, Jul 28, 2008 at 6:04 PM
subject Re: Your Cymax Stores Order VRC121-?395 (omit for security reason)
mailed-by gmail.com

hide details 6:04 PM (19 hours ago)

Reply

Gurprit,

What's the status on my order?

I called before placing the order many weeks ago (July 1, 2008), I was told that it was in-stock before the order was placed.

I never receive any status on the order even though I repeatly calling and it was answered via different agent, still got no answer. Is this common to all your customers?

Chris
==================
Your order is complete. Thank you.
Your Order # : VRC121-594395
Order Date: Jul 1, 2008 17:41:32 PM
Please note that this transaction will appear on your credit card statement as CymaxStores.
Billing Address
Chris

Shipping Address
Chris

Payment Details
Credit Card
-7287
08 / 2008

Chris
Order Summary
Description Quantity Unit Price Sub Total
Sanus TV-LCDB TV LCD TURNTABLE
Shipping: Ground Shipping (Free!)
1 $34.99 $34.99
Sub Total
$34.99
Shipping
Free!
Sales Tax
$0.00
Total
$34.99