Cymax Stores
Reviews and Complaints

I ordered an outdoor patio sofa. 4 weeks past the delivery date it finally arrived, with every single leg broken off. I refused to sign for the shipment. Cymax will not refund my money. They cannot deliver a replacement until fall, too late to use it for the summer when I needed it. Even if they do replace it, they are charging me a "restocking fee" for the broken sofa and a return shipping fee. Like an idiot, I paid with Paypal. They will not help with a resolution because I waited until 45 days after the charge date, because of the delayed shipping. Cymax took my money out of Paypal on day one. I should have paid with American Express, they would have removed the charges immediately. I am out a significant sum of money and have nothing to show for it and no recourse available. Paypal is convenient, but won't support you like a credit card company.

I ordered an item on 5/15. After numerous calls, they said it would be shipped on 5/28. When it wasn't, I called. I had to call 3x and none of the staff returned my calls after they said they'd find out the status. Every email I sent was responded to with a survey only. When I tried to cancel, they told me I couldn't; that I had to get confirmation from the mfr that they hadn't shipped. The manufacturer never returned their calls apparently either. I finally was able to cancel on 6/3.

If I had known about all the complaints to this company, I would not have dealt with them at all.

I ordered a sectional sofa set from Cymax in March, the sales person was very courteous. The sofa set came after more than 3 weeks. I was so excited it finally came. I had to unwrap the package since the delivery guys refused to do it. The sofa set came in 4 pieces. One piece was a wrong item, one piece had different color than the other 3, one piece had a 2-inch cut through the leather with inside material exposed. So only one piece was good!

I sent email with pictures about the problem to the sales person and to the guy at replacement department. I called a few times and sent email requesting replacement shipping date. I was promised 3 times that the replacement guy would call me back the same day that I called, but all were just lies.

Eventually 12 days later, I received email from the replacement guy that 2 pieces would be replaced. The piece with a 2-in cut was still under investigation. There was no mention about replacement schedule!

I called the credit card company to cancel the charge. Itwas a horrible experience to deal with this company.

Bought Twin platform storage bed from Cymax Stores on line. Bed manufacturer was Prepac. Bed arrived and when attempted to assemble found that predrilled holes were too large to hold locking nuts. Company suggested I put on side and hold nuts in place until screw placed. This was ridiculous because nuts were in center of three way bed frame and could not be placed on side. They refused to accept this even though I emailed their instructions with diagram showing it could not be done. Then Cymax refused to refund without 30% charge for restocking because Prepac would not accept their responsibility. Both companies should be avoided at all costs.

The first TV Console came to us defective. We had to take pictures and call daily to get any response. We did get Cymax to send another Console. The second one arrived also defective. We emailed and called for over one month. We stayed very positve and courteous throughout the month and finally the Cymax did refund our Total amount. We did not have a restocking fee or have to pay shipping. It took alot of communication but it did pay off. We also used PayPAl but they did not help at all in the process. They actually closed the case and found in the favor of Cymax. Thankfully Cymax did do the right thing but it took alot of patience and cooperation.

First I ordered an item and only found out that it was no longer available becauses Paypal notified me. then I re-ordered a similar item. After 5 days I called to find out the status. Only then did they tell me the item was not in stock and they didn't know when it would be available.

I called customer service to cancel. the next day they said it was only a request and refused to cancel. I was then told that once it was delivered I was to return it and pay a restocking fee. This is a horrible company. They should not be in business.

I purchase of sofa and the color was not even close to the color I received. Like all the other complaints, it was *** to contact a live voice when returning this item.

This company has "all" intentions of keeping your money. Contact your credit card company and let them know that you returned your item (send your item Fed-Ex or UPs so that you have a tracking proof number) and the situation. They will then start an investigation and when they have enough proof, they will "red flag" this company, so other customers will not get taken. Lets free the American People from another crook.

In December I ordered two X Rocker Chairs from these scammers at Cymax Stores and low and behold two weeks later I began to get billed for $12.00 a month on my credit card by some company named Complete Savings. Do not order anything from Cymax Stores they are not to be trusted with your credit card info.

After being told from the sales rep that my order would ship in 8-10 days, I waited more than 4 weeks before calling...only to learn that my shipment was on backorder and this was not communicated to me nor was that anywhere on my status page via my logon. Then, after waiting another 4 weeks, my daughter's new bed arrives. Only...the footboard and posts are missing! So, we have half a bed sitting in the middle of her room. It has been two weeks since the bed arrived and we still have no response from Cymax regarding where the footboard and posts are or if/when we will receive them.

I find this very unacceptable. I called today to speak with a supervisor and they won't even let you speak with one.

They are a disgrace.

I placed an order for a sofa table wtih cymaxstores.com. on a Friday and on Sunday I faxed a cancellation to them (received confirmation). I emailed them (received confirmation). I phoned them several, several times, but no one would answer the phone. All this was done within the cancellation frame time. When we finally talked to someone, instead of cancelling the order, they shipped the order and charged my account. Please investigate and read reviews before making a decision to purchase from Cymax! According to the personnel at Cymax, we are all whiners! Very bad company to deal with.

Cymax is a fraudulent company perpetrating fraud on unwitting consumers.

I ordered an item which was damaged when I received it 11 days later. I was told a replacement item would arrive within 10 business days. A replacement was never received. I was also told that if their carrier did not pickup the damaged item within 10 days to dispose of the item. I disposed of the damaged item 16 later...still no replacement...still no refund...

I've disputed the charge with my credit card company and also filed a complaint with the Canadian Better Business Bureau.

The president of the company is Arash Fasihi. I recommend a class action lawsuit againt Mr. Fasihi and his fradulent company.

CYMAS STORES ARE A FRAUD! DO NOT ORDER ANYTHING FROM THEM!

I placed an order on Jan. 8, 2010 with Cymax Stores and they promised to ship my item by Jan. 12, 2010. They charged my credit card on 1/8/10. I called this morning and the Customer Rep. on the other end reported that the supplier (morefireplaces.com) had shipped my item but, there is no tracking information at this time. She also stated "I don't know what is going on" I let her know that I would be calling back by the end of today for my tracking information. If she did not have the tracking information I would be calling Cymax Store back to cancel my order.

DO NOT DEAL WITH THIS COMPANY. THEY WILL STEAL YOUR MONEY!

Cymax has awful shipping practices and terrible customer service. I ordered from Cymax because they offered the lowest price for what I was looking for and had free shipping. After I placed my order, I was very surprised to receive an email saying it would be 1 to 2 weeks before the product shipped. Three weeks later, it had still not shipped. I called customer service and was on hold for a half hour. I called back and pressed "1" for PLACING an order and got a customer service representative right away. When I told them I had a question about an existing order, they put me on hold again. I waited 15 minutes before hanging up and calling my credit card company to dispute the charges from Cymax. I never did receive my product -- though they did refund my credit card. After more searching I found the product even cheaper at CSNstores.com -- which delivered my product promptly!

DO NOT ORDER FROM CYMAX! I ordered a Christmas present for my son from them on December 6th, never received tracking information, so I called and emailed customer service several times with no response. I finally called and CANCELLED my order on Dec. 16th when I was pretty clear that I wasn't going to get my order in time for Christmas. After canceling my order I received an email that it shipped that day but they can't give me a tracking number? I received another email two days later stating that the item has not been shipped and is on backorder! Clearly some huge communication problems going on with this company. Just got off the phone with them again today, Dec. 19th to cancel my order for the SECOND time!

I received a fireplace that was damaged upon arrival, and Cymax refused to replace it at no cost to us. I REALLY wish I had found these reviews prior to ordering! What a POS company!

I ordered a computer desk yesterday at Cymax.com. I neglected to research the company, or I would have never placed an order from them, based on all the bad reviews I have read. I contacted the company 2 hours after placing my order, to cancel it. They said they would have to check to see if it had been shipped - I don't think there is any chance that it had been shipped from the manufacturer in 2 hours! They said they would send me an email within 48 hours to let me know if the order could be cancelled. 10 minutes later, I get a UPS tracking number --- but of course, UPS has no info on that tracking number. I called my credit card company, and as soon as the charge is posted, I am getting it taken off, and I am going to refuse delivery. I think it is terrible that a company does business in such a manner.

Everyone else was out of stock on the expensive digital wall clock I wanted, but these guys had it. So, I ordered it using PayPal.

Immediately after clearing my transaction for $200 they sent me an email notifying me that the item was out of stock, they wouldn't have it for two months, and that I would be put on a waiting list.

I called to cancel my order and got the runaround about how they would have to contact the people in the cancellations department.

I didn't wait; I opened a PayPal dispute. These guys seem really fishy to me.

Just wanted to let everyone know that Cymax's 110% price match is a joke! The only way they will meet a competitor's price is if they can go on the internet, purchase the exact same items and, here's the kicker, be able to have them shipped with "White Glove Platinum" shipping (the only shipping available for certain items!). Their web site states that the "White Glove Platinum" is: "...the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other)." Can you say FALSE ADVERTISING?!

We ordered a dining room table, it arrived late, but that just happens sometimes. What was not OK was that it was defective, damaged, and they have STILL not replaced it nor refunded our money nearly 6 months later.

After dealing with their customer service we were initially told a complete replacement would be sent within 7 days, then they started giving us the run around, using stalling tactics, etc... at the 3 month point we reversed charges with our credit card company. That at least helped to get their attention. So they promised to send out replacements, so only half the replacements arrived, not the entire set and the replacements were damaged AS WELL!

I ordered from moderlinefurniture.com which I very sadly found out is a shell company of CyMax stores... what an awful experience. I still don't have our dining room table and chairs, and it has been nearly 6 months.

To make matters worse the delivery company they used for the initial delivery left my wife feeling unsafe while they were in the home, they swore at each other, and were extremely rude, and of course caused even further damage to the furniture when they went to assemble it.

A complete horror story.

Placed an order with them they clearly stated that they will ship it in 1-2 days and delivery within a week, its 3 weeks and they haven't shipped it yet. Now they are not letting my cancel it either, they keep saying that it will take 1 day or 2 day to cancel and in mean time if we ship it you must accept it. i waited for 2 days still same story to wait another 1 or 2 day and so on and so forth. I have filed a complain with FTC.
I SEE THAT THERE ARE TONS OF SIMILAR COMPLAINTS WE SHOULD ALSO RAISE FORMAL COMPLAINT TO FTC.GOV. so no one else go through this.