Cymax Stores
Reviews and Complaints

Placed an order for a chair on 9/9 ... On the website said it would be shipped no later than 9/15 ... On 9/24 I called asking where the chair was or a tracking number. Representative Kieran told me item was back ordered until October. I told her to cancel order since I needed the chair prior to October. On monday I received an email informing me that the chair was shipped and was given a tracking number, also in the email was informed that if I refused order a 20% restocking fee would be applied to order.. What in the world? I cancel the order and suddenly the back ordered chair shows up? If I had never called would the chair still have been shipped? This company needs to get better control management and customer service. Will NOT order from them again.

Had I read about Cymax online, I would never had placed this order!

What happened was I ordered a Jewelry Armoire (which wasnt advertised as being out of stock) from MoreAccentFurniture.com. What I didn't know is that they are a "Cymax Store". So, when it was time to enter in my CC info, I paid Cymax. No big deal, right? WRONG!

BTW - itsn't it weird that Cymax has all these "sub-stores" online? Why not just sell everything via Cymax.com? (sounds like they are trying to hide, to me)

I am fully aware of internet scams and to be careful of everything you do on the internet. I had placed an order for a Jewelry Armore (for myself) through www.EverythingFurniture.com last year, and that transaction went perfectly! So, I didnt think twice about this transaction since I had success with a furniture online retailer once before.

I had a feeling that something was wrong when the 450 dollars was deducted from my account and I hadnt recieved a confirmation email telling me that my item shipped. (the deduction was taken on a wedneday, I got suspicious on friday when I didnt hear anything)

So, I called Cymax that friday morning, around 10am. They said they had no shipping info for me, but would make a note in my account regarding the shipping status and would get back to me as soon as the item ships.

I thought that was too odd? I did a google search and found not only this website, but several other complaints boards and they all listed complaints. Some of the complaints sounded like what I was experiencing.

So, I called the Manufacturer directly. The informed me that the particular Armoire I ordered was discontinued.

So, now I call Cymax back on that same friday - this time at 5pm. I wanted to know the status of my item. They put me on hold for 10 minutes, and when they came back they informed me that they had the Manufacturer on the phone and didnt want me to stay on hold for too long - they would contact me back later in the day (mind you, its 5pm already) I told Maria (the girl from Cymax) that i would gladly hold, and I also told her that I spoke to the Manufacturer, and they informed me that the item was discontinued. I said to Maria that I wasnt sure why Cymax would deduct money from my account if an item is discontinued, and was technically never ordered? She said "oh, ok they told you that?" And, she puts me on hold...

So, here is how my story ends - Maria eventually comes back on the phone, tells me I am right about the item being discontinued, and states that I will recieve a confirmation email on my refund. (i dont want an email, I want a FULL refund) I said thank you, hung up, then went right over to my bank and filed a fraudulent claim.

Right now, my bank is investigating this transaction.

Whatever you do - dont order from Cymax. And, the next time you order from a "3rd party billing company" do some research on them. I wish I had!

If anyone knows where else I should leave a complaint, or someone I should write too, please let me know!

thanks!

STOP! Don't buy from Cymax they lie about their easy return policy.

We purchased the prepac sonoma bed set. it was the cheapest of the cheapest malamine with thee thinnest black laminate on top I've ever seen.

When we went to return it through their, 30 day hassle free easy return poilicy, we were told we'd have to pay the cost that it took them to ship to us, we'd have to send it back at our expense through UPS or Fed Ex.

to add insult to injury they said there would be a 30% restocking fee- mentioned no where on the site.

All that added up pretty much reaches the cost of the furniture- something they are well aware of, they were not willing to work with us to resolve this at all.

We'll never but from Cymax again, and tell all our friends not to.

Such an awful store, I wish I had checked some online reviews before placing an order with them.

unlike most stores where you get pretty much an update every day about the order status, with Cymax you'll get to know whats happening with your order only if you prod them by using the contact us link (I used google checkout, and I guess because of that they had to give a response by a certain time frame).

5 days after placing the order, I saw no updates on the status, so I contacted them about the order. Then I receive this repsonse:

"Thank you for your inquiry.

As indicated on the product webpage, from the time of your order, the manufacturer requires 3-5 business days to process and prepare this item for delivery. Tracking information should be automatically emailed to you 24-48 hours after the item has shipped out.

Please do not hesitate to contact us should you have any further questions or concerns.

Best Regards.
(Mr./Ms. No Name!)"

I thought there was a long weekend, so leaving the day I ordered and the holidays in the week, let me wait until it is 5 full business days.

Then I sent them a request to cancel the order because I had no more patience for these idiots to deliver the product I ordered.

and then I get this response

"Thank you for shopping with Cymax Stores. As per the voice mail I left we received word from the manufacturer that you item has been discontinued and is not going to be available to ship. We apologize for this inconvenience and will refund you in full.

Thank you!

Antonio K.

Sales Administration

Cymax Stores

Toll Free Number: [protected]

Fax Number: [protected]

E-mail: Antonio.[protected]@cymax.com"

These idiots of Nth order seem to be some understaffed, unprofessional company with the sole intention of getting the orders. There is no indication of whether the item is in stock or not (nor do they intend to say that until the customer gives the order)

This was the first time I was buyng anything from cymax, I guess this will be the last time too!

PS: I made a mistake of assuming that google checkout means better service. when you use it, use it thinking it like just another payment option (like Visa, Mastercard etc).

One of my worst online buying experiences and I've been purchasing online for many years. I ordered
4 stools - 2 differenet types. A partial shipment was made - late. The other stools did not arrive - weeks passed - a couple
of months passed. Email was never answsered. I got incorrect status info from phone call. It was just awful and I never received
an apology. I was finally sent the stools after I had purchased some elsewhere and contacted my credit card company for reimbursement. I would
advise against doing any business with this company.

Ordered a piece of children's furniture from them.

Manufacturer was Berg Industries.

According to their website swatch information, we ordered a color called "Nutmeg".

When the piece arrives, it is a lighter color -- and not just a natural variation. We refuse delivery.

After consulting with other websites that carry Berg furniture, we realize that the Cymax's website had a mistake on the color swatches -- they had reversed "Nutmeg" and "Chestnut".

After we alert them to this fact, they update their website (we had screen captures from before) and tell us that we have to pay for the unit to be shipped back to the manufacturer.

They also procede to tell us that they will not exchange it for the correct color (Chestnut), as we ordered "Nutmeg".

Complete lack of ethics -- they had the wrong color palette on their website which caused us to order the wrong color, then they deny the mistake and blame us.

Beware.

I ordered a TV stand for a plasma tv and components. There were no dimensions for the distance between the shelves. When the unit arrived the space between shelves was 5.5" and my receiver and center channel and DVR would not fit on either shelf. I called to inquire about returning and got a very rude customer service rep by the name of Josh at extension 350. He was argumentative, rude, and lacking any interpersonal or basic customer service skills. I asked to speak to a Senior Support Specialist who was very polite but failed to get back to me when promised. I caution everyone to be very wary about ordering anything from this company. Restocking fees are 20%, you pay return shipping which means it basically isn't worthwhile to return something. So in essence they have a "NO RETURNS POLICY" even when they are at fault. Check out other sites, which post dimensions and return policies clearly.

Cymax immediately charged my card the $600+ when I ordered four barstools. Delivery was predicted within two weeks, with tracking information promised as soon as items shipped. After about ten days I called to inquire about the status of the order, was told there was no information available, but was guaranteed a reply within 24 hours. Seven days later, I had not received any reply, and I called again to inquire why they had my money when they couldn't even tell me whether the product was available or not. They predicted availability in another month, and I promptly canceled the order. I do a great deal of online shopping, and Cymax provided me with the most unpleasant experience ever. I work in customer service myself, and I would be without a job if I was as indifferent to my customers as their staff is. Bottom line- avoid Cymax even if it means paying a little more.

I purchased a dresser from Cymax and the dresser arrived at my house damaged. The delivery company Cymax uses could not deliver the item durning hours I am at home, as I work for a living. So, I had to agree to let the delivery company deliver the item while I was not at home and leave it at my door. When I came home and opened the contents, I discovered the item had been severly damaged. I then called Cymax and asked them to come pick up the damaged goods and refund my money or replace the item. Cymax then told me that because I did not sign for it, they could not refund my money or pick up the item unless I paid $175 restocking fee and and a $300+ shipping fee.

Here are there exact words " We would like to assist you by arranging for the necessary replacements to be sent. Regrettably, since the damage was not signed for or noted on the waybill, Cymax is unable to provide replacements free of charge".

People, these guys are unethical and have less then honest buisness practices. They are a Canadian company...which would explain a lot!

I called AMEX and they attempted to contact Cymax to resolve the issue and Cymax never responded to AMEX. As a result, my card was credited back.

My advise to you is to contact your CC company as soon as you think you are being scammed and have them charge back the amount.

I orded a King Mattress pad on Fri night. Monday night here(EST) I received a call from my sister that my mother had been taken to the hospital with a massive stroke. I called the co. to cancel the cover as no one would be here to receive it. She assured me it would be done as it had just been called in to the distributer and would not ship for at least 2 days. I called again the morning before we left for airport to check on it and was again told it would be stopped. When I arrived in NJ I checked my email and there was a letter from CYMAX telling me it was too late and it had been sent out on the 24th (2 days after my first call). I even promised to reorder when I got back as I need the pad for my bad back. So it will sit in my driveway uncovered or be stolen as there is no one to see to it until I return sometime in late April or May.They never even sent me a tracking number so I could have called and had a hold put on it or shipped back, so I really dont believe it has even been sent yet. I wish I had seen this site before I ordered and I hope those greedy pigs get their just awards. Now I will have to order another but it will not be from these bums.

they have the worst customer service. you will receive you order god knows when. im waiting for my orders for over 2 months now. they dont even call u to let you know that they are out of products but they charge you right away. i called them and some one said she wil call me back after speaking to the manufaturer. she never called me back. i called again and the same thing happened..and it kept on happening...i think you should save you money and time and look somewhere else. i found a similar website called csn and their shiiping times are also long but not as long as this one. and atleast they have better customer service.

I ordered a bed from cymax and did not receive all the parts. When I contacted them, they were very unresponsive. After following up a few days later, they told me that the parts were back ordered and another month or two and that if I wanted to return the bed, they would charge me a re-stocking fee. Horrendous service.

just found this site.wish i found it before. ordered a dresser and a double from them.both came damaged.put the single dresser together and tried to repair damaged parts. opened the second dresser, a double, and it was in worst shape then the first.I called cymax, the first rep wanted to charge me restocking and shipping fees.i went nuts.the second rep took care of me and got me my money back.i was told that replacement parts were going to be sent to me for the single dresser.So far no parts.I emailed cymax, no reply yet.I thought the customer rep was good and eventually was very helpful, but now she is absent.it's a shame because now i don't have matching pieces and i am hoping the replacement part comes for the one piece i kept, and cannot recommend cymax.

I was going to purchase a jewelry box for my daughter, who I know is picky. I made sure I could return the jewelry box if she didn't like it. Cymax had a 30 day return policy. Not exactly. Now i want to return the $46 jewelry box I got that had free outgoing shipping. From the $46 price I paid they deduct $11.50 restocking (even though I didn't even open it -- my daughter rejected it based upon the picture on the box), I have to pay $12.10 outgoing shipping, $12.00 shipping to return it. So effectively I get $10 credited back to my credit card. That is criminal!

I ordered and recently received a recliner love seat from Cymax Stores. The love seat was defective which I found out about shortly after delivery. The delivery men had already left.

One side of the love seat wouldn't lock down after reclining I immediately called Cymax and spoke to a specialist. She advised me the defective love seat would be picked up and a new one delivered to me.

About 2 weeks later, I received a large, heavy package from Catnapper (manufacturer). The packing slip said it was the mechanical mechanism for the recliner.

I contacted the specialist again (ReneeL) and asked her when someone was coming by to fix the recliner and denied she had ever told me I would receive a new recliner when I questioned her about that. She said I should contact a handyman to put it together since I am saying I can't do it myself!

Oh, and I would have to pay for the handyman myself.

I contacted them again today. I spoke with (Nathanial). Renee was too busy to speak with me. I told him to pick up the recliner and the heavy package and return my money.

He said a return specialist would contact me within 24 hours. Another run around, I'm sure. This has been going on for over a month.

This is a sleazy company. I am considering a charge back and putting the merchandize in my garage waiting for them.
Beware

Sharon

I am thinking of doing a charge back.

BEWARE OF THIS COMPANY!DO NOT PURCHASE FROM THEM, THEY ARE FRAUDS! I purchased and paid for a very expensive bed back at the beginning of November from this company. Originally everything was fine. They shipped a lot later than indicated in their website but at least it got shipped. When the item arrived at my home the whole headboard was cracked from top to bottom. This was a huge piece of furniture-almost 7' tall & weighing over 200 lb. The drivers of the truck refused to take the item off the truck even though Cymax told me I had to keep the item in order to get it replaced. I had to climb in the truck to take pictures to email to Cymax & then the papwerwork the driver gave me fraudulently stated that I "refused delivery" which I did not. I changed his paperwork to state that the driver would not take the item off the truck due to it being damaged. Anyway, after hours on the phone wrangling with both Cymax & Home Direct-their shipping company, the drivers took the damaged bed back with them & left me the intact pieces-footboard, side rails, etc. Supposedly Cymax ordered a new headboad. I was notified a few weeks later via email that the replacement had shipped. When I went online to check the status of the shipment & noticed that they had shipped a footboard, not the headboard which was damaged. I immediately notified Cymax & found out that yes, they had reshipped the wrong item. I was assured that the correct item would be reordered but now that weeks have gone by there is no communication, no indication of a replacement coming. They have had my $2060 for almost 3 months. I have requested a cancellation to the order & a refund of my money. They are beating around the bush & saying that may not be possible, etc. etc. Is there any type of legal action that can be taken in a situation like this?

I ordered a bed from Cymax in June, they charged me $1899.00 for it. I finally received delivery at the end of July to find that the headboard was damaged. they again sent another headboard 6 weeks later that was the wrong finish, and damaged also. the 3rd headboard arrived the end of September and it also was damaged. At that point I requested that I wanted to return the whole bed. They would not let me. I could only return the damaged headboard.

In Novemeber they offered me a $863.00 refund on a bed I never received.

This company should be put out of business. It is a total ripoff to the consumer and since they are in Vancouver Canada BUYER BEWARE.

Purchased TV cabinet. Arrived with 5 damaged parts. Cymax said to contact manufacturer which is same company as Cymax! Still no parts, no delivery date, nothing. Cymax is a front for reselling defective, poorly made, cheap, inferior furniture manufactured in China. Cymax has dozens of websites selling this stuff, all of which go to the same boiler-room call center. This company thrives on ripping people off, lying, and cheating. DO NOT BUY FROM CYMAX!

I ordered an electric fireplace that included
Multi-Function "slim-line" Remote Control
Heat – On/off button toggles heat between the highest setting and off
Standby – Switches all functions on or off to the previous setting
Volume – Up/down controls the 5 volume levels
Flame – Up/down controls for the 5 brightness settings
Crackle – Three settings: crackle and wind, crackle only, and sound off
Embers – Toggles the rolling ember effect on/off
Sparks – Toggles the sparks on/off
Firebox Dimensions: 23.62"w x 20"h x 10"d
Viewable Area: 21"w x 15"h
Black frame glass front face

The one I got had one setting for flame and one for heat that is it, I could have gotten that down the street, they told me I got what I ordered it is false advertising, I am waiting for a call now to see what they are going to do about it

I ordered a set of bar stools from this retailer and it took them 3 months to ship the order. When it arrived I realized it wouldn't work in my house. They told me there was a 20% restocking fee, which is not anywhere on their website. They say there may be a restocking fee for a return, but never state what the fee is. By the time they subtracted the restocking fee and the outgoing shipping fee, and I paid to ship it back, it cost me over 40% of the cost of the stools.

My advice is to stay away from this online retailer and their sites. DO NOT buy unless you're sure you won't need to return the purchase. All in all a very poor buying experience.