The Room Place
Reviews and Complaints

I bought a table and chair with warranty. I had an accidental damage to the table. I contacted Guardian Protection and the claim was Denied. Every time I made a claim it was denied then they say I didn’t say the right verbiage. After the warranty expired they have this program that if you don’t use the warranty they will give you a gift card. Well why would I buy anything else if the warranty program you have denied every thing? So I’m left with this cheaply made table and you offer me a gift card for $99 off of $1000. Now why would I spend $1000 in your store? Horrible, never will I go here again. Just lost a paying customer.

Roomplace has lost its credibility. It has defaulted to fraudulently charging its customers 30% interest of total price of an item after one year without giving the right information ahead of purchase or notification of end of the promotional interest. I bought a couch for $1265 on 12/24/21 and I did not get any further information from roomplace till tonight 02/02/2023 when I tried to make a payment with a balance of $327 only to find out an interest of $323 thereabout has been added. I called the customer service line and the agents on the line were so disrespectful and had no knowledge of how business should be conducted. I will never return to roomplace ever.

I purchased this table on August 26, 2022, from Store 22. It was delivered sooner than promised, so that was great. It ended up being delivered Sept. the 13th. Immediately after it was delivered, I noticed some damage, or more like some defects. I called the store to complain, and they sat up a repair claim. The repair company, I think the name is SAW, called to give me an appointment for Sept. 21st, with a morning to noon, window slot. I had errands to run later that afternoon, once they left. However, they called close to the noon time to tell me they are running behind schedule, that they would be there later, in the afternoon. I told them that was unacceptable because my afternoon was already booked. They sent me an email to confirm an appointment for Saturday the 24th, again with a morning window slot. I received a call that morning telling me that I had to call the store, because I cancelled the appointment. I told them that I did not cancel anything, that they changed the time, and it did not work for me. I called the store after it was obvious that no one was coming, and the saleslady said that she was going to send them an email and would call me right back. As of now, still no call. I am truly disappointed with The Roomplace. I have purchased a sectional back in 2017, no problem. I purchased a dinette set back in June 2022, no problem. I purchased a lift chair in June 2022, no problem. Now, with this cocktail table, with the damage, or defects, I can't get anything done. I am sure this is not the reputation The Roomplace wants. My name is Robert and Phyllis. 7164 Marshbury Way. Indianapolis, Indiana 46278. I can be reached at [protected], or [protected]. They have the pictures that I took of the damage. If needed, I can resend to your place of destination. Thank you

On May 30 2022 I sat on the stool the stool broke I hit the floor I were in so much pain I failed on my right side my harm and hand and right leg I had to go to urgent care they took X-rays they said nothing were broken I were in so much pain today is Tuesday June 1 I'm still in a lot of pain can barley move my arm and leg if it continues hurting by the end of the day I will have to go to Emergency room I call Tuesday May 31 put a claim in the young lady said someone will call me back no one have call someone needs to call me back my number is [protected] Maxine Clark 988B E100 Place Chicago IL 60628

2nd couch from Room Place that is defective from Room Place in 3 years! Room Place in Northwoods Mall will not give me names or numbers of higher ups at Room Place to resolve this matter!

I went to the Roomplace in Lincolnwood IL. Bought furniture for $1486. Salesman tells me no interest for the 1st year.. Fast forward to today went to pay my Bill I noticed my account balance is up to $1400 again. I call they tell me the interest is piled on if you don’t finish paying for it in full within the year. When I bought this stuff they never told me that. I just thought it be like other places and you start paying interest on what your balance is after a year! Maybe a few dollars a month. They call it deferred interest on my statement it said I owe interest cuz I didn’t payoff the interest is $472 Used credit at mattress firm and Best Buy didn’t pay off in a year had to pay a few dollars in interest a month Lady on the phone of the customer phone line was a supervisor was rude she was no help! I’ll never give that place any business and will try with everything I have to tell everyone I know not to go there ever unless it’s to tell them I was gonna shop here but I read of your BS sneaky [censored] [censored]. And fake [censored] no intrest deals 😡👎🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼

We recently went into Roomplace to purchase our bedroom set. On the day of delivery drop was 3pm, the drivers were running behind so they called to schedule 7pm. They arrived almost 8pm to drop off the furniture. 3 guys and they struggle to get the furniture in. Everything is set up and they leave. We get upstairs once they've left and notice bruises and scrapes on the furniture. We called the company complaints were made. Two to three days later the slates under the bed break. We noticed the beds foundation wasn't as tight as it should've been. Again, a call was placed complaints were made. Here it is two days later the team comes out to fix the bed only to get here and have rails for another bed frame that doesn't fit ours. Disgusting.

I am filing this formal complaint against Nicki Frazier, Store Manager at the Peoria, IL. My husband and I visited the store several times in search of furniture for our living room. On this this particular day we witnessed Ms. Frazier bullying our sales representative and tyring to divert our business to another sales representative. While we were waiting on paperwork to be finalized and our salesperson was away. Nicki approached my husband and I asking if we had been helped. We replied "Yes, " and Nicki asked us if we were satisfied with the service. She went on to make disparaging remarks about the attendant stating she was being watched and has been in numerous trouble with the store. We reinterated that we were satisfied and wanted to remain with the salesperson. My husband and I placed a $1, 000 deposit that day on the furniture set as we really wanted the salesrep to have win for the day. Several weeks later we visited the store to inquire about the adjusted ETA of our furniture. This time Nicki intercepted us and began to explain the reason behind the delay. She said furniture deliveries were being backlogged beacuse "people just don't want to work." "People would rather get a handout instead." We asked if the store had other livingroom sets that would comparable to our purchase. She pointed out to us that we had purchased faux leather as if we were not aware and would not find anything in the store in our price range. This made my husband and I feel very uncomfortable. She also freely began discussing the salesrep who sold us the furniture in a very negative way.

Needless to say, I felt Ms. Frazier's conduct and conversation was inappropriate and negative. She was not helpful to us at all and portrayed the store in a less than professional and welcoming manner. It was clear Nicki presumed she knew what we could afford and had already placed us in a catagory of limitation. I did not enjoy being in her company for one minute. She came across hyper critical, negative and patronizing.

On this day, my husband and I asked for our deposit back and canceled our order. We refused to patronize businesses who were not kind to customers and who gave poor customer service.

5 years ago I purchased a family room set from Room Place Schaumburg, IL, and sales person sagest I should get a extended warranty and on the end of warranty time (5 years) if I didn't file a claim, I should get money back in my pocket. Time flying, now is time to collect MY MONEY, "But no not so easy, says "nice" representative from Schaumburg location, hold your horses, not so quick. Yes you can collect YOUR (my money) but only as store credit, they pushing you to spend YOUR (my) money and buy some furniture. By the way, I can't buy anything from Room Place (using store credit $250), price skyrockets. I contact with Schaumburg store representatives twice, same answer ONLY as a store credit. I call Guardian Protection Product INC. Sorry it is out of our lead. Suggestion: contact with store manager .Call several times, customer service refuse even to put Store Manger on the phone It it's a clearly a FRAUD.

If anyone has option to buy from different store just do it! First I purchased bedroom set with delivery for saturday, but suddenly i was told they don't have availability for Saturday so i had to reschedule for the saturday after that. When it was delivered part of it was damaged so i had to schedule another delivery for the damaged parts. Second delivery was during week and I took time off of work to be at home for this delivery and i was in a hurry to get home in time (they call 30 min in advance) and I got speeding ticket! I tried to call them 5-6 times and they didn't pick up the phone. After my 6th try to call them they picked up the phone and they said "We are 5 min away" so they came 1 hr after they called me. The driver simply said they called the wrong customer or they went to the wrong address. So I had to loose 1 hour and 35 min to wait for them considering i got speeding ticket to get home in time! So as you can imagine I was furious! Even though I never complain and don't want to get anyone in trouble, I called customer service and I wanted to talk to a manager and I was told he'll give me call back at 11:30 am an i waited until 6:30 pm and no one called me. Then I called again and finally I was able to speak to a manager (if she was a real manager) and she apologized and gave me just $25 gift card for the room place! How am i supposed to deal with these people any longer! So disappointed and I really hope I never have to do business with them!

I was very pleased with this company as they had many great columbus day sales that i took advantage of went and picked up the loveseat i picked out from there distribution center then aftter getting it home decided to purchase the full set with a wait time of three weeks to get it well that three weeks is up tomorrow and now i am being told it isn't coming until november 20th Mind you they already took our money, my husband called and talked to a manager and everything and all they do is blame the manufacturer and when my husband asked so basically your telling us F u to us she said she was sorry but yes now this woman's name was stephanie from wood ridge, we plan on contacting simmons the maker to our furniture and telling them that all of the blame is being placed on to them I am very very very angry that they would put this up on their website claiming to have it when they don't and don't have any idea when they will be getting it makes it hard because we had already taken the day off tomorrow for this delivery... I don't even know what else to do about this hopefully i will get my furniture by Christmas, I would never go through this site or company ever again the only responses we have gotten is it isn't their fault kinda shady if you ask me I'm very very disappointed I want to call my self but thats probably not a good idea seeing that i am SO angry they won't even waive the delivery fee of 75$ claiming since it is the manufactures fault they can't so i guess i will be contacting the manufacturer to let them know that this company is slandering their name.

My wife and I purchased a new family room set at the room place about a year and a half ago. We liked the furniture and everything seemed great. We purchased what we were told was an unconditional covers everything warranty. Stains, rips, punctures, structure problems, everything. So here we are now and a cushion on the sofa rips. No problem, I'll call in the warranty. Guardian Warranty tells me, sorry but your warranty only covers stains. And on top of that they have no such thing as a unconditional or covers everything warranty.

I call the room place, Merriville, Indiana where we purchased and talk to James. James first says he's sales then when were having an issue he's the service manager too. James is very rude and belligerent and practically yells at me that since at one time we changed part of our order the “unconditional warranty” we changed too. No. they changed my warranty and never informed me they were doing so. They were happy to take my money for the warranty and then tell me when I needed service it was only for stains.

The room place are Liars, scammers, thieves, and crooks. My plan was an is to completely refurnish my house in about a 7-8 year period. This coming year now is the bedroom, then a new dining room, then the Living room. Guess room place where I wont be buying my furniture. You should have treated good and loyal customers better and with a little more respect.

i bout the extendedd warranty . i had a crack on my couch and they sad it wasn't cover because is normal wear and tear .the cushions are riped from the bottom and the same ting not cover so why do they sell you this bull ### extended warranty. don't wast your time calling them if you have the warranty . if you are tin kin of buying furniture don't go their.

Orderd on May 4, 2011. A livingroom set & a bedroom set. Told would get it TWO days later, except the recline cuz was backordered. Two day later, they show up with POWER furniture & no power pack to make it power so we can't even use the furniture, plus they show up w/ a sofa & recliner (that was backordered) apparently now it was the loveseat on back order & we'd get it end of may:. Onto bedroom!. They brought the wrong bed! The bed I ordered didn't even exist in twin size, but they let me buy it anyway! ILLEGAL! So they gave me an upgrade to full free of charge said they were doing me a favor!. Guess what? That favor cost me $400 extra in a mattress & bedding.. Thx for that favor! Brought new bed 5 days later, clarified when they called that they would bring a fullsize pallet to lay the mattress on cuz we had twin?. Said yes, guess what they didn't bring? Yep, the pallet". My sales man blamed me & said I opted out of the full size pallet due to additional cost! HUH? That's the dumbest thing I've ever heard!. I NEVER even talked to this guy about that, he just messed up & tried to blame me, which is slander...again, ILLEGAL! End of may comes & goes, where's my loveseat? Oh, pushed back til June 8. Did anyone even call to tell me that? NOPE! I called them. Brought it on June 8 & guess what? IT WAS BROKEN! Now I have to wait AGAIN! I WILL NEVER BUY FROM THE ROOM PLACE AGAIN and anyone reading this shouldn't either!

I puchaced a reclining couch, the seams dividing one back cushion into three parts came out and looks like one big sloppy cushion.i have 2 months left on warranty, service person came out to check and repair it.he said could not be repaired and not normal wear and tear.the store will let me know when a new couch will be sent out.2 weeks no call. i called back oh our managers said it's not covered.i asked for manager to call me but never received a call back. will never buy from there again nor will my family (and boy we used to) and i hope you read this and shop somewhere else! I wish i would have checked here. also filed complaint with the BBB.

Bad construction, Bad service, just all around horrible material and service, I purchased a bedroom set from them inside a month the bed rail broke and now I have to wait 1 week before they even come out a look to see if they are going to either replace it or repair it, just bad quality and service! please think twice before you consider doing business with them, make sure you have all your answers before you even let them deliver anything to your house, I doubt it if they care a thing about you being satified, they just care about making a sell

I purchased a leather sectional and the "warranty" from The Room Place a little over a year ago and when after noticing that a seam between the leather and stretchy fabric had come apart, I contacted The Room Place and the warranty company (Guardian). The Room Place said it was a manufacturer's defect and they werent responsible since I was just outside of the manufacturer's warranty but after much debate, they agreed to send someone out to look at the piece. The guy shows up, takes one look at the couch and says "this cant be repaired", snaps some pictures and says they will be in touch in a couple of days to let me know what their decision will be regarding the sectional. I had to call them after a week of waiting for them to call me, only to find that they said "it was ruled an accident" and is not covered. I am so completely irritated that not only do I now have a sectional with a large rip ON A SEAM that I cant even sit on without a spring digging into my rear but that The Room Place duped me into believing that they sell a quality product and would stand behind it. I will NEVER purchase another piece from them and will be sure to voice my dismay to everyone and anyone who will hear it.

We bought the cindy crawford addition bed 2009, and after a few months it would squeak like nails on chalk board. servicemen and delivery men did delver a new (box spring) but each person had their own reason as to why it was squeaking. which made the person before them incompetent looking.

sure enough, the first guy said it wasnt put together properly! one guy even came to take pictures. every few months the noise would be back, every single night! and now, the man warranty has expired. the manager at room place was so kind to say that i could pay to have the problem fixed, like she could diagnose over the phone!

all 5 people out here assured me if they didnt fix the problem, it would get fixed. obviously they dont have that authority, but it made me feel better temporarily. Their products are so cheaply made. How much did they spend having 5 drivers come out 5 different times throughout the year, instead make better stuff! we even rotated the thing to alleviate the squeak. Gaurdian has been helpful, but the managers at room place, not so much!

I am writing to let you know that on January -22-2011 I purchased leather couch, love seat and a chair from store at 2525 North Harlem Avenue, Chicago I have purchased $3300.00 worth of furniture . Customer #312560 Order#1521721Our furniture was delivered on Sunday morning ( next day - WOW!) . Love it .The issue I have is worth few dollars of accent pillow ( item116038 Emma Accent Chair) for my chair and couch that was missing at the time of delivery .

Next day I visit the store to pick-up missing pillow .In the store I was ask to pay $75.00 per pillow !? The store had about 6 pillows in the store at the time.

John Stachura promise to delivery on next day but first needs to talk to the General Manager -Kris . John Stachura was sweet and a great help! But Kris the General Manager is not helpful at all . She ruin my experience with the company.

So, I went to the store in Vernon Hills IL. and to my surprise they had the same set of furniture. I ask how much are the pillows - The sales person told me there are not for sale because the are coming with the set and pillows don't even have a SKU . My question is :WHAT HAPPEN TO MY PILLOWS ? I don't need "freebies" I just need what I was told, what I paid for!

I believe that Harlem Furniture Room Place only cares about the sale, doesn’t stand behind the products it sells, they lie just to make a sell and doesn’t worry at all about building long term relationships with customers.