Cymax Stores
Reviews and Complaints

February 18, 2017- pos purchase
Opos 12.97 ic *freeshippi800-5
17.46
January 19, 2017- pos purchase
Opos 12.97 ic *freeshippi800-5
17.65

I purchased a night stand for, $329.87 fromcymax burna. which free shipping was agreed upon in purchase conformation. the $329.87 (can) was withdrawn out of my account. few days later, another $329.87 (can) was withdrawn, but then deposited back into my account. now vie been getting $17.65 the last two months, withdrawn out of my account.

I was on Amazon.com and thought I had ordered a living room set with an extra large ottoman. All I received was the ottoman and want to return it back to you. Amazon had shown a full living room set along with the ottoman (extra large) and would have NOT ordered just that!
The ottoman arrived on Saturday February 4, 2017
#[protected]
So I need to know the process in returning this item back to you along with the refund. From repacking (boxing)-pick up. Thanks #[protected]

I was checking Cymax website and found something interesting there, but I was not sure if the item was available. So I found their phone number and called Cymax. I asked their rep if the item I wanted was in stock and he assured me it was. He offered me to order via phone and I agreed.
Weeks passed and there was no sign of my order so I called again and spoke to another rep. He said that my ordered item was not in stock for a long time now! What a joke!
I demanded a refund and they said they cannot do that and said that I can pick something else instead. I said that I did not was anything else but it got me nowhere. In the end they actually left me no choice so I had to pick another item. Horrible service!

Beware of this retailer. I have been trying to return a defective, poor quality dining set since August 1, 2016. I have talked to several people at Cymax and still not resolved. I just want to return the piece of junk that I paid $900.00 for and get my money back. Do yourself a favor and do not order from this company.

Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be canceled and fully refunded. Days later, no refund, called again: now they say they've found it again, so they can only process it as a return, meaning that I will be charged shipping and restocking fees! I am currently disputing the charges through my credit card.

I bought and received a coffee table from Walmart not realizing I was dealing with more than Walmart I was dealing with CYMAX !DO NOT ORDER FROM THEM PLEASE!Any way I got the table and put it together and found I didn't like it .Being 3rd party sell Walmart wouldn't take it back. Guess want CYMAX wouldn't either Because It was out of the box and put together. Please someone tell me how are you suppose to know if u like it or not until you see it together? DONT ORDER FROM CYMAX I plan on posting it on Facebook and any where else I can find to post it. Now I'm stuck with a table I DO NOT LIKE.

Long story short. I ordered a table from Cymax and it was shipped in two different packages. I received only one half of the table and have no idea where the other half is. Three weeks passed and I heard nothing from customer service. They promised to help, but it seems like no one is doing anything to find my table. Then I asked them to cancel my order and was told that they have to process it as a return and I have to pay for delivery fees to ship it back. Good luck trying to get a hold of them on the phone, they never pick up! This company is absolutely ridiculous! These scammers should not be allowed to sell anything.

I recently purchased a $240 rocker. Cymax shipped the wrong color. I asked for an RMA. It took over 7 days to receive via email. I was charged $45.00 for the cost of shipping the item to me, a $22 re-stocking fee PLUS I was required to pay the freight to get the product back which I insured. Do the math. Reputable companies don't send you the wrong product and then require you to pay the price of their mistake. Never again.

I ordered a a dining room set from cymax. They shipped the wrong set and charged us $512. 00 for shipping and restocking. We double checked the product and order # and we ordered correctly. Cymax refused to talk to us. We sent them a invoice and a picture of the same set we had to buy from another store to prove to them we wanted the set and they had sent the wrong set. My question to cymax was: why would we refuse your shipment only to buy the same set from another store and pay more? What a nightmare i didn't create. I want to sue them but i must travel to virginia for small claims and that will cost thousands. I believe they know that and refuse to admit that they screwed up. Do not buy from Cymax unless you want to get screwed!

Never have I posted a complaint before. This company is the absolute worst. The story is long, but I still have not received my lateral file. Canceled the order and now my account reads "cancellation declined." When I try to track the order, the shipping company does not exist. I cannot find a customer service email or a fax number. The most frustrating experience I have ever had.

DO NOT ORDER FROM CYMAX. YOU WILL EXPERIENCE THE MOST FRUSTRATION YOU CAN IMAGINE.

I ordered furniture a month ago and haven't heard a work my cymax, i checked my credit card and they got paid and i don't have my furniture all calls they go to customer service in india were in the u. S. Not india they don't know about shipping here in the u. S. A. I would never do business with this company again. Now i have to fight with my credit card company they had know business paying cymax or any other company ahead of time. I'm reporting them to the b. B. B.

I bought a Hooker hall console online from Cymax using my Visa $698.00
It arrived in late jan 2013.The delivery truck done about $100.00 damage to my yard.
The box had a few holes that I looked through and thought the packing would protect the content.
Instruction were not to refuse delivery if damaged, so after truck left I opened box.
The lower part of console was busted . In a hurry I repackaged the console which took 2 hours to do so
thinking they would take care of the problem.Also the finish was teriable.Seven weeks later it sets on
my porch in the box where they left it .I want Cymax to come and get it and give me a refund.
I can not get any response from them. My order # VRC121-7833430
Dennis spears 97 Timberidge dr Fredericksburg Va 22406 Ph [protected]

Order placed at 1:00 Eastern time, Cymax opens at 8:00 AM Pacific Time. They were called and I spoke with customer service to cancell. This call was made at 11:20 Eastern time and 20 minutes after they opened. So within 10 hours the call to cancell came in. I was told they would email me within to days with a response.
My email came and I was told the order was place to the manufacturer and that it could not be cancelled. When I originally placed the order they advertise a price match. They did not honor this claim.
Please stay away from this company, they are bad news.

We ordered a $1K bed for my daughter on this website promising 7-10 days shipment. After 1 month we still do not have the product! When we call to get a status, there is a 31-38 min wait for customer service (clearly other people are having similar issues). I called my sales rep Jennifer back to complain and she hung up on me! We are calling our credit card company tomorrow to cancel the charge. Buyer beware! Do not purchase from this merchant!

I ordered a chair from CYMAX. a recliner. it came while I was gone and a friend let them in. I came back from
vacation and didn't like the chair. nothing wrong with it..it just was uncomfortable. The man i spoke with at cymax had
told me that i could return it if i didn't like it or any thing was wrong with it. YEAH right. you can return it and get approximately 25% of your money back. They charge you a fee for "restocking" a fee for the first shipping. and then you have to pay to have it shipped back to them. I paid $650 for a chair and it would get back about $200. What a rip off!
I would tell anybody...Do NOT buy from cymax!

I saw a desk and hutch online at Cymax.com. I called them to check it was in stock and how long would it take to recieve them, he said 2/3 weeks. I also asked what happens if I recieve it damaged. So I hung up and made my order, the site said it ships in 3-5 days. Two days later the site now said backordered, I called them and they said this did not pertain to MY order, that mine was in stock. Two weeks past so I requested a tracking number through the site and recieved an email stating my two product would be mailed on 10-18-12, at which time i would recieve a tracking number.
I had a very uneasy felling because things did not make since so on 10/15/12 I called Cymax and asked for an update on my product the woman said it is back ordered until 11-9-12. I said that's crazy, give me a manager. I spoke with ----------, him confirmed they were back ordered until 11-9-12. I said I found an online site of 79 plus complaints regarding their terrible customer services, late delivery and keep up to half of customer money for good not recieved. I told him I no longer trusted this company. This I was lied to since the beging about my order being in stock, to cancel my order. Told them they had no rights to keep any of my $813.00, or I would take action. I am waiting to see if they refund my money. After reading complaints on Cymax compaints, I don't dought problems a head!

I ordered a desk for my home office through Bush Furniture, one of their websites. Ten days later, I receive a shipping notification with tracking number. Apparently the desk was damaged and was never delivered to me. I call the company on day #15 to ask about my replacement. They tell me that I should hear something in 2-3 business days. On day #20, I get an automated email about a replacement desk (that also instructs me to save my original product!). On day #29, I email a request for an update. No reply.
Based on what I see online now (wish I would have looked before this), I doubt I'm getting a desk. Time to dispute the charge.

Biggest pice of junk ever. Quality Control sucks.
Leg holes drilled off center nothing fits
Customer service but no help.
Request a return this will take 3 to 5 business days. You know the problem issuse me a return nuber and pick it up.
It took 3 weeks to get hopefully wont take that long to return.
Ordered 28 Mar recieved 12 Apr Could not complain until 14th Web complaint not working. Finaly git an answer 24 telling me that they have forwarded my problem to the company that made the table. Still no return It's 4 May know over 30 days They have not answered 1 E-mail an the avarage wait is 40 minutes on the phone