Cymax Stores
Reviews and Complaints

SAVE YOURSELF TIME & MONEY! DO NOT, REPEAT, DO NOT DEAL WITH THIS COMPANY! I order a $1800 rug from Cymax. My credit card was charged the same day and I was promised 3 day delivery. The rug arrived 7 days later and was the wrong color. I spent the next week calling and being placed in a queue for a customer services representative - often for hours at a time, being forced to listen to looped messages about their customer service guarantees and how with Cymax - the customer is in control. Call back requests were not honored, emails were not answered. When I finally got through to a live person, Ii was put back on endless hold for a supervisor and then they disconnected the call. Finally after 9 days and endless calls / emails they contacted the manufacturer to notify them of the shipping mistake...and then and only then - more than a month after accepting the original order, did they notify me that the product is out of stock and back-orderd for months! I finally cancelled my order, but am still waiting for my credit card to be refunded. I have been traumatized by this experience...do not make the same mistake. Order elsewhere

cymax.com did a "bait and switch", I ordered and paid by credit card a specific all metal trestle which was 9ft x 9ft x 9ft, with a cupola top, it was to support plants and was to fit in a 9ft space, about a month later, when I was not home, a shipper dropped off in my driveway a pallet with a box containing a 4ft by 4ft rectangular, light weight pergola with a canvass top-designed to sit on a deck. My phone calls were ignored, after sending photos of what they shipped to me and the photo of what was ordered and paid for, they said the "manufacturer" says they shipped the correct product to you. After no less than 24 emails they now say to move the product out of the driveway, pay to ship it back and a "re-stock"fee and we will see if we can give you a "store credit" if there is anything left after the expenses.

Save yourself some sanity and do not order from this store. We made a large order on Jan. 1/11 for baby furniture. We made the order because the website (Lusso Baby - one of Cymax Stores websites they hide behind) stated that the items were "in stock". It is now almost three months later and we still are waiting for them. I am due to have a baby in a few weeks. Sent numerous emails, no response from them. If you call their customer service, you will get someone from India. The person I spoke to, couldn't understand english and ended up hanging up on me while I was in a middle of a sentence. This was after waiting on hold for him for almost an hour. He was asking me questions that I needed the answers to...not sure why Cymax stores emphasizes on customer service when it is cleary not there. I wish I had looked up the reviews before ordering. My problem is surely not a unique one. This store is not BBB accredited. They have over 300 complaints just in the last few months with the BBB. Should've done my research. This is adding stress to me that I do not need, especially during this time. Please save your time and money, and order from a reputable store.

Ordered a corner fireplace and damage was discovered upon unpacking, Cymax refuses to replace it as they say it was not annotated on the delivery form. A friend accepted it and I unpacked it upon arrving home from work just a few hours later. The entire back of the fireplace was damaged/broken and cracked. Called Cymax immmediately to report it. Then sent email as instructed with photographs. All this to n0 avail, as they place the blame back to me that the gigantic package was not unpacked in front of the delivery driver and annotated. I have never heard of this in my entire life. I also contacted the manufacturer and all they have done is refer it back to Cymax. So, for the past 6 weeks the fireplace is still in the box in my living room. I used bill me later and have filed a disupte with them as well. This is the most frustrating experinec I have ever been through as a consumer. I have also filed a complaint with the Better Business Bureau of Canada and contacted my local televion station that handles complaints

DO NOT ORDER FROM CYMAX UNLESS YOU WANT YOUR MONEY STOLEN AND TO BE LIED TO FOR MONTHS! They are totally incompetent and disorganized with NO customer service at all.
I ordered a $2, 100 couch on December 13, 2010. They took my money, showed the order was in progress (4-6 weeks) but at the end of that time when I contacted them, they ignored me and sent an e-mail that the couch had been shipped. I waited and nothing happened. I tried to contact them and again was ignored. After 8 weeks I got a hold of someone on the phone and they related that the order had never been placed. I was told a manager would call and they never did. It's been 11 weeks that they have had my money and "my account" info says still that the couch has been shipped.
How many months can they keep your money before it becomes grand theft?

The dresser itself is a beautiful piece of furniture, but the company, who deliver it, Cymax, is a nightmare! It took them 2 month to deliver the item, all that time we did not receive any notifications of estimate time of delivery, or any other emails explaining the delay, we tried to call them, but they were very mean and unprofessional to us, we tried to cancel the order, they frightened us with $1000 cancelation fee! So we had to wait until they would deliver it…when they finally did, the item came damaged, and now it’s been a second week as we are trying to get them take the damaged piece back. They are not answering any of our emails, when we call them they always very mean, we asked to talk to the supervisor, he was even more rude then any of his workers, it’s not worth it!

Never ever buy anything from the website cymax.com... they are a bunch of scammers.

Here's the deal-- I was trying to buy a double stroller from them on Friday evening. I had entered all my shipping and billing info, but when I clicked the "submit order" button, a notice appeared, saying "an error has occurred, please try again". I re-entered my info and this time the order went through. I received a confirmation email shortly after saying my order for the stroller is being processed. Well, today, Fed Ex delivered TWO strollers. I told the delivery guy that I had only ordered one and could I refuse the other. He said that I'd have to contact the company and request a return shipping label. So I called Cymax and told them about the glitch in their ordering process and they basically told me that it was my fault. She said that their records show that I ordered two strollers... one at 6:14 and one at 6:20. I told her that the first order didn't go through and that I never received a second confirmation email. She just said that I should have canceled the order if I didn't want two. I kept explaining that I didn't know that both orders went through until I received both strollers today. Well, she said I can return the second one, but not only do I have to pay for shipping, but they'll also charge me for the shipping to my house (even though it was free shipping) AND charge me a 30% restocking fee! Give me a break.

Cymax sucks to the max! Ordered a $450 item on 12/31, rec'd confirmation email same day. Item was listed as in stock; given delivery estimates of about a week's time. A week passes and I check order status. Order is listed as in process still but items are now listed as discontinued. During the time that has passed between my order and my check on the status, I received NO notification, email, phone, writing or otherwise. Sent an email to customer service requesting an update, no response. Requested order cancellation but I believe I will have to dispute charge with my credit card company as SuckstotheMax does not believe in communicating with customers. Stay far, far away. Reporting to BBB and other consumer agencies. This company is a fraud!

Do NOT deal with this company. (1) ordered twin beds, twin mattresses & box springs & night stand (2) received mattresses & box springs within 2 weeks (3) received twin beds & night stand - took 7 weeks for delivery (4) nightstand was damaged and had to go back (5) no contact from Cymax re a replacement or refund (6) contacted customer service re replacement - it's been 7 days and have not heard anything (7) beds were assembled - went to make one of the beds and the mattress & box spring fell through (8) called customer service (9) told it would take 5 days for the Replacement Team to process (10) I mentioned that the beds did not come with slats to lay the box spring on (11) rep insisted that replacement department would have to handle (12) after much insistence, asking to speak to customer service manager, rep conferred with someone and yes, indeed the beds should have come with slats and they would 'try' to send them out in a few days (13) Customer service would not give me the # for the replacement team - this should tell you something. They are so busy that they cannot take calls. DO NOT BUY FROM THIS COMPANY!

Cymax Stores is not your friend.

The furniture they sell is junk

They will promise to fix it over and over again and do not follow through.

You and your family would be better off buying your furniture from Wall Mart.

The Master bedroom set we purchased from Cymax is falling apart.
The glue is failing, the paint/stain is peeling and what we thought was going to be a wood bedroom set is all plastic.
The only thing I wished I did before spending $10, 000 with these guys was to check them out first.

If I had there would have been a chance they would have gotten me as another victim to add to their seriously growing list of customers.

My advice, you would be better off with a sleeping bag and a few milk crates to sit on or find another dealer.

The following are a series of correspondents fill with empty promises:

http://www.cymaxstores.com/Common/NoBot/AICO-Cortina-Dresser-with-Doors-in-Honey-Walnut-65050-28.htm

1. The Order(s)
Thank you for ordering from Cymax Stores.

We are currently processing your order and will notify you when it has shipped. Please review your order confirmation to make sure that we have your correct address and phone number, and that the items on your order are all exactly what you wanted to order. While we strive to provide great service, please note that shipping and delivery dates are estimates. This transaction will appear on your credit card statement as CymaxStores.

Your Order # : VRC121-1747021 Order Date: Mar 11, 2010 16:59:06 PM

Billing Address
W. T.
Monument, CO 80132

Phone: 719-
Shipping Address
W. T.
Monument, CO 80132

Phone: 719-
Payment Details
Credit Card

Description Quantity Unit Price Sub Total

AICO Cortina Nightstand in Honey Walnut

Shipping: White Glove Platinum (Free!)
2
Update
$839.00 $1, 678.00

Description

AICO Cortina 6 Drawer Chest in Honey Walnut
AICO Cortina 6 Drawer Chest in Honey Walnut

Shipping: White Glove Platinum (Free!)

AICO Cortina Sleigh Bed in Honey Walnut Finish
• Size: California King

Shipping: White Glove Platinum (Free!)

1
Update
$2, 157.00 $2, 157.00

AICO Cortina Leather Bedside Bench - Honey Walnut

Shipping: White Glove Platinum (Free!)
1
Update
$699.00 $699.00

AICO Cortina Dresser with Doors in Honey Walnut

Shipping: White Glove Platinum (Free!)
1
Update
$1, 679.00 $1, 679.00

AICO Cortina Mirror in Honey Walnut

Shipping: White Glove Bronze (Free!)
1
Update
$639.00 $639.00

Sub Total $6, 852.00
Shipping Free!
Sales Tax $0.00
Total $6, 852.00

Important Notes
1. Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

2. If you are receiving a Back of Truck or White Glove shipment, and the boxes or items for your order are damaged, it is very important to note this damage on your shipping documents. If this damage is not noted we may not be able to send you replacements for your order. If you do not have time to inspect the order write ‘RECEIVED – NOT INSPECTED’, and inspect the items as soon as possible. Please notify us within 48 hours of any problems with your order after arrival.

3. Please do not refuse your order under any circumstances. If your order is refused, it will significantly increase the time required to provide you with replacements. If the manufacturer determines that your issue can be fixed without sending you complete replacements, it may be necessary to redeliver your order. A fee may be payable to the carrier for this service at their discretion.

4. In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.
Important Shipping & Delivery Instructions
White Glove Bronze
Delivery to the threshold of your home (garage, front entrance etc.). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.
White Glove Platinum
White Glove Platinum service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.
Review These Products
AICO Cortina Nightstand in Honey Walnut

AICO Cortina Sleigh Bed in Honey Walnut Finish

AICO Cortina Leather Bedside Bench - Honey Walnut

AICO Cortina Dresser with Doors in Honey Walnut

AICO Cortina Mirror in Honey Walnut

http://www.cymaxstores.com/Common/NoBot/AICO-Cortina-Sleigh-Bed-5-Piece-Bedroom-Set-in-Honey-Walnut-650XXNX-28-5PKG.htm
2. The 2nd Order
http://www.cymaxstores.com/AICO-Cortina-6-Drawer-Chest-in-Honey-Walnut-65070X-28.htm
Thank you for ordering from Cymax Stores.

We are currently processing your order and will notify you when it has shipped. Please review your order confirmation to make sure that we have your correct address and phone number, and that the items on your order are all exactly what you wanted to order. While we strive to provide great service, please note that shipping and delivery dates are estimates. This transaction will appear on your credit card statement as CymaxStores.

Your Order # : VRC121-1747126 Order Date: Mar 11, 2010 17:04:50 PM

Billing Address
W.T
Monument, CO 80132

Phone: 719-
Shipping Address
Monument, CO 80132

Phone: 719-
Payment Details
Credit Card

Description Quantity Unit Price Sub Total

AICO Cortina 6 Drawer Chest in Honey Walnut

Shipping: White Glove Platinum (Free!)
1
Update
$1, 658.00 $1, 658.00

Sub Total $1, 658.00
Shipping Free!
Sales Tax $0.00
Total $1, 658.00

Important Notes
1. Please note the shipping methods of your order, so that you will know what to expect on delivery. If you order items from different manufacturers they will ship separately, and may arrive with different carriers. If you will not be accepting the order yourself, please notify the recipient of our policies and procedures. If you have any questions or concerns about shipping, please contact customer service.

2. If you are receiving a Back of Truck or White Glove shipment, and the boxes or items for your order are damaged, it is very important to note this damage on your shipping documents. If this damage is not noted we may not be able to send you replacements for your order. If you do not have time to inspect the order write ‘RECEIVED – NOT INSPECTED’, and inspect the items as soon as possible. Please notify us within 48 hours of any problems with your order after arrival.

3. Please do not refuse your order under any circumstances. If your order is refused, it will significantly increase the time required to provide you with replacements. If the manufacturer determines that your issue can be fixed without sending you complete replacements, it may be necessary to redeliver your order. A fee may be payable to the carrier for this service at their discretion.

4. In certain circumstances we may hold your order for up to 24 hours in order to verify your shipping information if your shipping address does not match the address on your credit card. This is for your protection as a consumer and to prevent fraudulent activity.
Important Shipping & Delivery Instructions
White Glove Platinum
White Glove Platinum service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other, or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.

http://www.cymaxstores.com/AICO-Cortina-6-Drawer-Chest-in-Honey-Walnut-65070X-28.htmPle
Dear W.T.
Following please find a tracking number for item(s) on your Order Number VRC121-1747021:
Write a Review of Cymax. Let other customers know about your experience with us. Click here

Tracking Number Carrier
Q16695 Home Direct
You can track the status of this package by clicking the following link:
http://www.homedirectusa.com/hdusa/Search4Scheduled.do?hiddenWaybill=Q16695#
You can contact Home Direct customer service at [protected] or you can visist Home Direct website at:
http://www.homedirectusa.com
VERY IMPORTANT: Please note that the only time a delivery can be refused without penalty is after the package has been opened, inspected for damage and marked "PACKAGE DAMAGED" on the carrier's signing sheet.
It is VERY IMPORTANT to any claim you might need to make that you do not refuse the package before thoroughly inspecting it and its contents prior to signing for delivery. Keep in mind that while the outside packaging appears damaged, the actual contents of your package might have been successfully protected by packing materials inside the container and be perfectly fine. However, if replacement parts are needed, Cymax Stores will send them to you at no charge. For more detailed information, please refer to our Standard Return Policy at http://www.cymax.com/Common/Site/HelpPage.aspx?ID=46#44.
If you have any questions regarding your order or any of our company policies and procedures, please contact us at [protected]@cymaxstores.com.

Damaged goods replacement request. 4/30/2010

Hello W,
Thank you for your order with Cymax Stores. Your replacement request has been received and I have contacted AICO to provide a resolution. If any further information is required in order to proceed with your request I will let you know immediately.
I will be the Resolutions associate personally handling your replacement so please feel free to contact me directly should you have any questions or concerns.
Regards,

Dave H.
Resolutions Associate
Mon-Fri: 9.00a - 5.30p
Pacific Daylight Time

cymaxstores
Toll Free. [protected]
Fax. [protected]
dave.[protected]@cymax.com
http://www.cymaxstores.com

2nd Replacement Request 5/4/2010
Hello W,

I just wanted to let you know that I am still working to provide you with a resolution for your defective item. I have contacted AICO for a full update on your replacement request. Once I have received this update, I will contact you via email. We apologize for the delay and any inconvenience it may cause.
Regards,
Dave H.
Resolutions Associate
Mon-Fri: 9.00a - 5.30p
Pacific Daylight Time

cymaxstores
Toll Free. [protected]
Fax. [protected]
dave.[protected]@cymax.com
http://www.cymaxstores.com

Resolution 5/12/2010
Hello W,
I spoke with AICO this morning about the status of your replacement request, and I’m happy to let you know that your replacement will be shipping this afternoon. I sincerely apologize for the delay in getting this out the door to you, and appreciate your understanding.
Regards,
Dave H.
Customer Service Supervisor
Mon-Fri: 7.00a - .3.00p
Pacific Daylight Time
cymaxstores
Toll Free. [protected]
Fax. [protected]
dave.[protected]@cymax.com
http://www.cymaxstores.com

Still no replacement 5/13/2010

Hello W,
I believe they are shipping a replacement, but I’ve sent them a quick email to verify that.

Regards,

Dave H.
Customer Service Supervisor
Mon-Fri: 7.00a - .3.00p
Pacific Daylight Time
cymaxstores
Toll Free. [protected]
Fax. [protected]

Still waiting 9/22/2010

Hello W.

I apologize for the delayed response, as I was out of the office earlier this week on a personal matter. I have forwarded this information to AICO to provide replacements or repair details, and I should have an update for you shortly. Would it be possible to provide a picture of the defect to the bed rails? I don’t know if it’s necessary for AICO, but it would likely expedite their approval (since this is significantly outside of our replacement timeframe).

Dave H.
Customer Care Supervisor
cymaxstores
Toll Free. [protected]
Fax. [protected]
[protected]@cymax.com
http://www.cymaxstores.com

10/1/2010
Hi there,

I haven't received word in a few days -- per our previous conversation, is it possible to send pictures of the item? AICO is requesting at least pictures of the bed rails before they can continue with a warranty claim.

Dave H.
Customer Care Supervisor
cymaxstores
Toll Free. [protected]
Fax. [protected]
10/4/2010
Hi
Thank you for your order with Cymax Stores. We have received your replacement request and understand that the Bed Rails are unfortunately damaged. I apologize for any inconvenience caused.
To better assist you with your request we ask that you please provide photographs of the issue with your item. This will help us determine the extent of the damages and resolve this issue for you in a timely manner. It does help to provide a variety of pictures taken from various angles and distances. When these photographs are obtained please send them directly to me via email.
We greatly appreciate your assistance with this matter and look forward to your response.
Thank you,
Alistair.k
Cymax Stores Inc.
www.cymax.com

Hi W, 10/15/2010
Thank You for your order with Cymax Stores.
Please be advised that we are unable to proceed with your Replacement Request without further information. We have attempted to contact you via email and phone regarding this matter.
Please note that your replacement request will be archived until we receive the pertinent information, and that parts or full unit replacements may be denied if we do not receive the necessary information within 14 business days from the date of delivery of your product.
Please do contact us within this time frame and we will be happy to re-open your request for you. We look forward to your prompt response.
Thank You,
Alistair.k

This was the final correspondence From Cymax
Cymax Stores Inc.
www.cymax.com

They do not plan to replace or fix this product

We need to stop these type of Companies fro stealing from us.

WT,
Monument CO

I just received my safe today, I ordered through Cymax Stores, on Oct. 6th, 2010. The safe arrived Oct. 14th, 2010, I signed for it, I placed it where I wanted it very gently and unpackaged it. I read the directions carefully and used the "over-ride" key given to open the safe and press the electronic reset button, AND THE DOOR FELL COMPLETELY OFF! This product is very cheaply made, and I would not recommend it for anyone looking for a quality safe. I researched for 24 hours on what type of safe to get and this safe had Absolutely no REVIEWS! DO NOT BUY! get a sentry safe or another top quality brand!
http://www.cymaxstores.com/
Price Paid: $424.75 (free shipping from Canada)
-Guy from NC

I ordered chair that was to be delivered before July 16.By July 30 I emailed them and they kept saying that delivery attempts had been made and I'd refused the chair. TOTALLY untrue. I'd never heard from them.I canceled the order at that time. Then, 45 days after order, they showed up on my doorstep to deliver. I did refuse the chair since I'd canceled the order. They said that made it a delivery and so they would bill as a return and charged freight both ways and a restocking fee for a chair they never delivered.

Decent prices; polite employees. Even though we asked them to hold shipment and release it on a certain date, they dropped the ball and only released the shipment when I called. I guess it still would not be released if I hadn't called. Also, and more important, they don't tell you that shipments that originate in Canada might take 2-3 weeks. I've been waiting about 10 days for shipment to Chicago and it will be about another week according to UPS. When you call CYMAX they are all so nice - great training - but all you get is an "I'm sorry" Nothing more. So, be warned.

I was on a Sears website and purchased a Table from Sears.com. After my credit card had been credited, Sears informed me that I had bought the table from Cymax. The table arrived timely, but the marbletopwas mared.
I sent both cymax and Sears a picture of the problem. Cymax would not acknowledge receipt of the picture. Sears promised to repay me for the table and the cost of returning it. Sears would not place that in writing either. Cymax states on it's web site that they do not collect salestax on items shipped in the United States. Do they not have a resale number. Sears denies that I bought the item from them and that no Sears warranties apply, but they charged me salestax and took my money. Can you collect sales tax on an item you did not sell? And can you sale an item retail without having a retail permit?

BEWARE! BEWARE! BAD COMPANY! BE VERY CAREFUL IF YOU’RE GOING TO ORDER FROM THIS CANADIAN COMPANY! I ordered a furniture item based upon the picture on their website. We all know that different PC monitors show colors differently. The item was displayed with a nice Golden/ Yellow wood grain. No information was available for samples so based on the picture I placed the order. You can guess what came; dark brown furniture; no Golden/ Yellow color. I contacted Cymax’s customer service. They explained that the item comes to me directly from the manufacturer. I told them if the color was slightly off there wouldn’t be a problem, but the color was way off. They had me take pictures and send them to them. They sent the pictures to the manufacturer. The manufacturer said “colors will most likely not match posted display pictures”, and that “free samples are available before a purchase is made, and many of our distributors post a notice next to the photo that free samples are available”. Cymax does NOT post this notice. The manufacturer leaves it up to Cymax to make a proper posting. Cymax leaves it up to the manufacturer to determine if a full refund (including shipping) is in order. The manufacturer says that they sent the correct ordered product. Cymax says that they (Cymax) will refund me less a re-stocking fee, their outgoing shipping cost, and I would have to pay for the return shipping. These people are nuts! - Between CYMAX lack of awareness, and the Manufacturers poor color match, we the consumers should not be penalized

Ordered night stand in late May 2010. Order was cancelled by Cymax after credit card was charged. Eventually shipped product. Product arrived and appeared as though it had been rolled to MN from where ever it came from. Product damage. Cymax ordered replacement, we think, claimed it was delivered in early July, but no delivery notice and was supposedly delivered wile were on vacation. Got credit card company involved. Cymax investigated. Cymax called and agreed to refund our money, cancel relationship. Refunded money promptly. Cymax sent email confirming refund and cancellation. Two weeks later we received an email indicating that a replacement item had been ordered and shipping information would be sent shortly. Responded to email and copied person who had sent cancellation confirmation. Received three emails confirming that order was cancelled and apologizing for mistake. Received email two hours later indicating that another replacement had been ordered. We're done with them. We're not sure if we'll get 0, 1, or 2 night stands in the next few weeks. And we will fight any charges to our credit card from this company.

I will never again shop with Cymax.
1. this is Canadian company, owned by UAE citizens and which targets primary US consumers, but fails to warn you about "foreign trasaction fee"
2. the payment method page will offer "No Payments for 6 month" option. The e-mailed receipt will say "No Interest for 6 month"
3. It seems that every other orer placed with Cymax is backordered or delayed. The product page will say "In Stock" and "Estiamted delievery 2 weeks' but 2-3 days after the order is placed the shopper gets "backordered" e-mals.
My furniture is scheduled for shipment ... in two month (!)
Amazingly nasty scammers.

This company gives free shipping - great? But if you need to reurn an item they rake you over the coals. When the item you get is not the item described why is that my fault? Will never do business with this company again.
Original Purchase: $266.00
Restocking Fee: $53.20
Outgoing Shipping Fee: $15.15
Return Shipping: You will be responsible for this cost
Total Refund Due: $197.65

I had cancelled my order with them on the same day the order was placed as I found it cheaper elsewhere. They sent it anyway thtough UPS and left it on my front door without my acceptance. They agreed to deduct the difference and said that confirmation would be emailed. I never received the confirmation, no reply on phone calls or emailed complaints. I have requested a pick-up and refund with absolutely no responses. My credit card has been charged. I cannot believe the shadiness of this company.

I had taken delivery of the cheaper order. I had no confirmation from Cymax. Any ideas on how to fix this problem?

Backorder nightmare, was not allowed you to cancel. Zero customer service, by far the worst communication...I've experienced better business practices from third world countries! Ripped me off to the tune of $419 and I have nothing to show for it accept a nightmare of an experience.

Gross miscalculation twice on their part for a shipping date. I even received an e-mail from a supervisor in customer service admitting their mistake and apologizing for the inconvenience, however, my money was not going to be refunded.

I was advised by the customer service supervisor to accept the item anyway and sell it on Craigslist!

I fully intend to file a claim in court because they clearly believe that the consumer is at the mercy of their folly. I understand mistakes happen, however, it is their lack of integrity in resolving the issue that I find unacceptable.