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CB Furniture Stores Rooms To Go 2900 N Loop 250 W Suite A, Midland, TX, 79707, US
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Rooms To Go
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Rooms To Go

2900 N Loop 250 W Suite A, Midland, TX, 79707, US
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1 complaint
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Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm
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J
3:24 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Rooms To Go - unethical behaviour from store manager named "jp"

I ordered a dresser and was to be delivered on June 19th, 2019 between the hours of 5:00 pm and 9:00 pm CST, after getting text and automated updates no delivery ever made. I then called the 800 number and was told expect delivery by 10:00 pm then at 10:23 pm i get a call from the delivery person letting me know it was going to be another hour before he could get there making it be 11:30 pm. I told him no i didn't want him there that late. This morning I called the 800 number and they had a re delivery for June 25th I told them i need this furniture sooner so it now schedule for June 22, 2019 with no time available. I called the Midland store to ask for a time frame and the manager JP said he could not provide me with one and if i was unhappy about it i could do two things, one being he could cancell my order and two give me a refund. I have already purchase matching furniture to go with this piece of furniture that did not get delivered. The Midland store manager needs to proper training for issues.

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Update by Julio Guerrero
Jun 20, 2019 3:25 pm EDT

nothing to update

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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