Rooms To Go review: Sectional couch 1

I am writing to express my deep disappointment and dissatisfaction with the sectional couch I purchased from Rooms To Go in 2020 (Order: [protected], Total: $2,049.65), along with an extended warranty from Fortegra 4warranty. Unfortunately, within the first year of ownership, I noticed factory defects and significant discoloration on the couch. I promptly contacted customer service and was directed to Fortegra for assistance.

While technicians were sent to inspect the couch, their reports concluded that there were no defects, despite the visible issues I had raised. Since that time, the couch's condition has deteriorated further, with the structure falling apart and the leather peeling entirely. Fortegra denied my claim, stating that they do not cover stains and asserting that there was nothing wrong with the couch.

I understand that the warranty has now expired. However, I would like to emphasize that I made multiple attempts to resolve these issues while the couch was still under warranty. A review of my call history will show that I acted within the warranty period, but my concerns were dismissed by Fortegra at the time. The current state of the couch clearly indicates that there were underlying issues that were not properly addressed during the initial technician visits. Despite my recent outreach to Fortegra, I was informed that nothing further could be done.

I am extremely dissatisfied with how this matter has been handled. Given the poor quality of the product and the lack of appropriate action taken during the warranty period, I am requesting a resolution, whether through repair, replacement, or a partial refund.

Please respond at your earliest convenience to discuss how we can resolve this situation. I appreciate your prompt attention to this matter and look forward to hearing from you soon.

Sincerely,
Gerald Michel
Order: [protected]