Rooms To Go review: Service after the sale.

I just want to start off with this, in 2009 we went into the Cedar Park Texas store to purchase furniture for our new home. We walked in and asked for the leather sectionals. I asked if there was a leather sectional that did not have stitching on the seat area, the saleswoman replied "we do, but it's very expensive". My husband and I left the store, walked across the street to Haverty's and spent $15K on a complete leather livingroom set and some end tables. We then went to Ashely further and spent another $8K on a bedroom set and a kitchen table. All of which we were willing to spend at RTR. Here it is 2024 and against my better judgement I decided to purchase some updated tables for my Livingroom and delivery set up for 10/09. We ordered three end tables and a coffee table. All was delivered but one end table that was damaged. The delivery driver took pictures of what was delivered and of the damaged end table. They took the damaged table with them and let us know that RTG would be contacting us with when the new table would be delivered, which they did. On 10/16 the same driver rang our doorbell and told us that even though they had the table on their truck, they could not leave it because it was entered as an exchange instead of a redelivery. Really! We then went to the Round Rock store and assumed we had it all taken care of. We were told that we should receive a call within 48 hours to set up delivery. Here it is Sunday afternoon and no call...I got online and set up a delivery time on my own. What is wrong with this picture? A mistake was made on the RTG side and yet I still have not table. No one can answer my questions. Oh, but my delivery fee was waived, like that made me feel better. The sad thig is I have talked to several friends who have had the same experience. Please let me now how this will be rectified.