Rooms To Go review: Furniture delivery

Order #12933469I
I ordered a daybed with shipping and delivery on 12/2/24 for delivery 12/16/24. I received several emails, text messages and phone calls confirming my delivery window of 10am to 4pm on Friday 12/13/24. I took the day off to ensure I was available during this window. The morning of the window my delivery window changed to 5-8pm, a time which I would not be at home. I called customer service, and they informed me I should be available the WHOLE day because delivery windows sometimes change, although nowhere in my emails or calls or texts was that disclaimer ever mentioned. I requested another delivery date, and the only available times were after the holiday, and this is a Christmas give for my daughter, and they basically said it's on the truck and MUST be delivered today. So, I must cancel my evening plans because they can't figure out how to successfully manager a delivery team. I have had much furniture delivered in my life. Deliver windows have changed by a couple hours and that's to be expected, but to change completely the day of is unacceptable especially when I am paying for delivery. They have no concerns about inconveniencing their customers. I won't be ordering from Rooms to Go in the future.