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I purchased this sofa on 10/16/2021 after going through a hurricane here in louisiana and losing everything. I decided on rtg because after shopping around they had what I pretty much wanted. … I chose the delivery option, freight truck delivered and unloaded the fully wrapped and fully boxed 6-pc sofa into my storage pod at my residence. I verified each fully wrapped piece was unloaded after 2-1/2 years of fighting insurance and rebuilding I unpacked my storage on today 11/14/202 of all my brand new still boxed furniture. Open the boxes of the sectional and unwrap all pieces to discover 2 of the pieces were a different color than the other 4 pieces:- (. I immediately called the metairie, la store where it was purchased and asked for the manager. I was advised because it was past the one-year warranty I had to put a claim with customer service…. Well that went south real quick! Customer service rep basically said it was nothng that could be done without even asking for photos, videos or anything! I then asked for a supervisor, I get the same response in addition to being accused of “ repackaging” the sectional! Like really sir, so im going to keep trash for 2 years to repackage a discolored brand newly unpacked sofa which was extremely uncalled for to say to me! Im so disgusted with the service that was received from who he claimed to be the highest level in the company not even asking for photos or any kind of proof for that matter.
No im forced to be stuck with a $2300 mismatch sofa
Desired outcome: A replacement sofa of same value
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As for what to do with Rooms to Go, further escalate the situation by seeking resolution and stating that the company never took it upon their professional self to resolve the dispute. Make it clear that the condition of the furniture was recorded, and you have evidence for it. Also stress the fact that you have not made any modification to the items and have not repackaged them. So as to reinforce the point that the customer service has been thoroughly unprofessional. Make sure to ask either for the correct pieces to be sent out or issue a refund because the problem was caused due to the company’s handling of the delivery. If the answer given is not satisfactory then the situation may be taken to a consumer protection agency, or a legal representative may be sought.