Rooms To Go review: Special order rocker that needed assembly

I ordered a rocker that required me to assemble it. I received the rocker on November 15, 2024. There was a defect in the predrilled holes that wouldn't allow the rocker to be completed. I immediately notified the manufacturer/vendor, who told me that I had to contact RTG Special Orders department. RTG Special Orders told me I had to go through the vendor. Then the vendor told me that since it was within the 30 day window that it had to go through RTG. This is a $400 chair that I've had since 11/15 and I can't get anyone to help me. I just spent $20,000 at RTG over the last month buying furniture for my new home, and I can't get any help to fix a $400 issue. I've supplied pictures to the vendor, to the store and to the special orders department. I'm getting tired of getting the runaround and I want a resolution. Either give me my money back or provide me with a chair that can be assembled. My order number was #19637728I. If I can't get some help right away on this, I will have to resort to contacting your corporate office to complain, or to start a campaign on social media to warn others of the lack of customer service from RTG.

Brian Bosarge
[protected]
5010 Niagara Dr NW
Acworth, GA 30102

View 0 more photos