Sears reviews and complaints 1
View all 2949 complaintsSears - terrible experience
I'm inspired to write this now as I sit (one year later after project began) waiting for someone to show up and once again replace a piece of my kitchen cabinets. If I were to give every detail of why NO ONE should use Sears Home Improvement, I would be wasting an entire afternoon. However, in a nutshell, the quality of the product (for what they charge) is horrible, they have contracted-out work people who basically could care less about how things should be PROPERLY installed, getting a hold of a so-called "project manager" is nearly impossible and having that "project manager" actually SEE the job being done and rectify the problems that are happening WON'T happen. And, as I mentioned, we are still experiencing pieces of our new cabinets slowly disintegrating (BY NO FAULT OF OURS, JUST POOR QUALITY PRODUCT). I hope that whoever is doing their research on possibly using Sears for a kitchen redo will read this and quickly change their minds. We immediately canceled all credit cards involved with Sears and no longer even step into a Sears retail store due to this nightmare experience.
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The topper for me was a customer another rep and I sold in JAnuary of 2010 - bathroom remodel which was a new line for us. Poor training. Seemed like a good product and told him about everything. Installer TOTALLY did a hack job on the install. I went out and looked at it and shook my head. I was embarrassed. I made no bones about it to the customer, he was right to be pissed off after spending $10k for his new tub system. I took photos and assured him it would be corrected( I truly thought we would do everything to make it right) BOY WAS I WRONG. TO this day ( I FIRED SEARS IN OCTOBER and went elsewhere) it is my understanding it still is not corrected. I have been in construction for over 20 years and the only 'right way' to fix it was to tear it out and put a new one in the right way. That to me was what we were seeling... doing it right the first time, satisfaction guarantee etc. We used that as WHY you should do business with Sears because there are a lot of hacks out there. SEARS is the BIGGEST HACK OF ALL
PISS POOR COMPANY NO DOUBT. Worked for SHIP (Sears Home Improvement) for about a year and a half. Trained one way (at least the info states all the right things) cust service, quality etc. Yet once you are there you find out the method they have you sell by makes you a liar. I wouldnt lie and lost sales over it, but my concience was more improtant. But the ones I did sell had all the facts And i delivered what I promised and nothing more. liars, thiefs and dont care about anything but their own money. JUST SELL IT was the motto, whether it was right or wrong, whether we could do the job or not, 'we'll figure it out later' was what they would say, but all that did was cause the salesman to lose money when he got his commission hit because you know DAMN WELL SEars wasn;t going to take the hit.
I do work for these [censor]s and i'll agree with you. Yeah you got stuck good as do many people who deal with this company !
Let me guess, the salesperson promised you your dream kitchen which turned out to be a nightmare, right ? The cabinets that sears sells are aristokraft by masterbrand, they are LOW END garbage sold as super premium ! Comebine a crappy cabinet with a idiot installer and the outcome is what appears in your kitchen everytime you go in there.
Complaining to the project manager will do you no good, they screen their calls and will avoid you ! I wish you the best with these lowlifes.
Subject: Jeffrey Smythe's Defective Cabinets
Name: Jeffrey Paul Smythe
SEARS JOB: 7556128
Address:2954 Country Ridge Lane, Lakeland, FL 33801
Country: United States
Home Phone: [protected]
Email Address: JEFFREYPSMYTHE@GMAIL.COM
COMPLAINT: 10 JUNE 2010
I had the cabinets inspected and was told that the wood was not cured properly, and the previous problems that I had was due to natural finished "cracked" seconds that were putty and painted instead of being discarded by the manufacturer to save money.
My house is a premium built Ernie White that was constructed in 1989 and is structurally stable!
You have a bad product here and I have an increasingly good legal case against Sears!
Jeffrey Smythe
__________________________
Subject: Jeffrey Smythe's Defective Cabinets
Name: Jeffrey Paul Smythe
SEARS JOB: 7556128
Address:2954 Country Ridge Lane, Lakeland, FL 33801
Country: United States
Home Phone: [protected]
Email Address: JEFFREYPSMYTHE@GMAIL.COM
Company Name: Sears Home Improvement
Company Contact: Don Roy & Pat Moyer
Company Address: 1024 Florida Central Parkway, Longwood FL 32750
Country: United States
Company Phone: [protected] or [protected]
PRIOR COMPLAINT:
I contracted for a kitchen remodeling job with Sears Home Improvement, 1024 Florida Central Parkway, Longwood FL 32750 and had cracked and defective cabinets installed. My wife discovered the cracks when she was cleaning them and the putty came out of the cracks of two cabinets. I called and complained to Pat Moyer, the salesman, but an obvious deception has been perpetrated here by concealing defects with putty. I am financing $13, 000, $230 a month payments, and find that defective merchandise was installed! This is Sears - and I feel let down and cheated by this! Sear's contractors are an extension of them. These two cabinets will need to be removed, my microwave reinstalled, and this will require my wife and I to be inconvenienced also. I will email pictures to anyone who is interested!
I just had an inspector tell me that these cabinets are very cheaply built. He told me that the seam, that I had to glue, had no choice but to open because the joint was so loose the - see the joint is in the picture (the last picture).
I was told by Pat Moyer that these would be high quality cabinets! I have three cabinets that suffered catastrophic failure in a little over 180 days!
I am still in shock over this, and have no faith in you people whatsoever at this point. I have sent the pictures to several attorneys, as there is no question at all that I was defrauded by Sears.
I still cannot believe this, and everybody that we tell our story to is grateful for the warning. Lowes is where we should have gone to!
NEW COMPLAINT AS OF 6/10/2010
SEE ATTACHED!
Jeffrey Smythe
Wow! I'm my employer isn't alone in her nightmare experience with Sears Home Improvements for a kitchen cabinet remodel project. Almost word for word. Her experience has been terrible, the quality of the cabinets is embarassing and cheap looking. DO NOT USE SEARS FOR YOUR KITCHEN CABINET REMODEL PROJECT!