Rooms To Go

My wife and I bought a glass top ding room table with four chairs and added two more in a different color for $1866 after our deposit of $466. Before the purchase was delivered my wife decided to change the color of the two additional chairs and we were told no problem but they will be delivered a day later. After everything was delivered we got a bill that was $200 more than the original bringing it up to $2067! When queried about this we were told that because of the color change the chairs had to written up as a separate invoice and that the price had increased (frankly I still don't understand the reasoning!) We we're not informed about this at the time of the color change!
Basically I feel like this was a shell game with the vague explanations of invoice machinations! We like the store products but we are very unhappy with the $200 turn of events! We feel that the original bill should be honored!
Don't think we will shop there again!

On 10/25 I ordered the Cindy Crawford Metropolis sectional right arm facing chaise. I understood the delay due to covid and made arrangements to fly down to my condo in Naples to accept the arrival of my furniture. The truck was timely on December 29th. However, the main piece of the couch came damaged. The delivery drivers wanted to bring the piece up anyway because the other 2 pieces were in my condo. The couch was torn and had oil across the front base. I asked them at the time to take the other 2 pieces back and they would not take them back down to the truck due to being short manned and having to go to the next stop. They assured me I would not have to wait for the new couch to come. I immediately called the store who sent me to customer care - I waited 3 hours on hold before finally testing with a chat person who was not apologetic, she offered 50$ for the lost time which was never credited and gave me a new date of Feb 8th. On Feb 8th I arranged for a paid home sitter to come to await the arrival. The drivers this time stated that the couch could not fit up the stairs or the elevator. Yet the first group of drivers wanted to bring it up and had it up the first flight of stairs. I have called 15 times to customer care, I called the store and spoke to Andy who sold me the couch and he stated he would have a manager call me back - I have yet to receive a call - I have no couch and I have contacted customer service to speak to a person and have held on 4 occasions for greater than 2 hours. Andy told me that because the couches were in my home that I could not make a return - this is not what I was told by customer service on Jan 1st when I was afraid the color would not be available. Because the truck pulled away - I called 2 minutes after they left - I was told I now have to wait again (supposedly for a piece of furniture they drove away with, that the second group of men) could not get up the stairs? My customer order number is [protected] I am back in Florida to seek a resolution. Customer support stated that they know that they are bad service but this is because of covid and they are short-staffed and working remotely. Courtesy and handling customers politely who are spending money during this time are not something that should be "covid" dependent. Following up and handling a situation and treating a customer with dignity is not covid dependent.