Wendy’s

On 09/11/23, at approx 545pm, I ordered a Taco Salad through the drive thru window; when I got home (approx a 20 min. drive), I found that all I had was a plain tossed salad with a container of salsa and two packets of sour cream. There wasn't any of the "famous, hearty chili" as listed on the menu and there weren't any tortilla chips.

When I tried calling the restaurant, the number listed does not work. I have tried that same number for 3 days now. (386-218-5946). When I went to fill out the complaint form on line, the very last thing is asks for is the store locator number; unfortunately, this Wendy's did not provide me with a receipt either.

The Wendy's I am complaining about is the only one in Orange City, Florida and the store locator # is 1761.

I received that information from Gabriel on a Wendy's complaint department. When he gave the phone number that doesn't work, he repeated several times that if I was unable to get in touch with the restaurant to call back and they would handle it at their level. Why didn't Gabriel try to handle it at his level in the first place instead of telling me to keep calling a number that doesn't work.

Does anyone from corporate ever make a surprise visit to restaurants to see what kind of service is being given?

I went to this same restaurant, at the first of part of September, and ordered two of the summer strawberry salads (as listed on the outside and inside menu boards) and was informed that they did not offer that item anymore. Even though it was listed in two separate store menu boards. Summer isn't even over until the end of September!

IF...anyone from corporate does make a visit, please advise them to tell the store to do some cleaning and sanitizing.

And what happened to offering only hot, fresh French fries? As advertised. I really enjoy a tasty double cheeseburger combo but the last few times, the fries were NASTY, that is why I selected the salad.

When I called two other Wendy's, in towns north and east of Orange City, the person I spoke with in each location, stated that they did not have a working phone number for the Orange City location and that they also didn't know what the locator number was for that store. Maybe that is true or maybe they were just brushing me off and didn't want to take the time and effort of looking this information up.