Easirent

We did absolutely nothing wrong by reserving a car through Kayak and then uploading all of our documents (Drivers License and Insurance Card is what the website asks for) for an easy and smooth check in process at Easirent on Saturday Feb 4, 2023. We get to the location via their shuttle and tip the shuttle driver. We start the check in process and the attendant asked me for my driver’s license, credit card, and insurance card which I produced all 3 pieces for him. He then proceeds to tell me that I must provide him my insurance declarations page, or you must purchase their highly outrageous insurance as only having my insurance card was not acceptable. NEVER have I had a car rental company tell me I must produce my insurance declarations page or purchase their insurance when my insurance card was previously uploaded to their website. This is/was a complete scam and when I mentioned that to the attendant he refused us a car, and HE threw us out of the building going on 10:00pm at night and told us to “take our [censored] back to the airport”...in which we had to get an Uber as we were in the middle of an area we were extremely unfamiliar with and late at night. Their rude attendant cancelled our reservation not us. This was very unsafe for us and you want me to pay the rental fee when we did not even get a car.