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Ecco - faulty product
I purchased a pair of shoes on July 25, 2019 while visiting Orlando for a Conference. I am disappointed that I did not even get the benefit of wearing it for one day as the connecting strap is broken. The item purchased was: Ecco Felicia Black # 21651351707. (See invoice attached.) I am unable to attach a Photo of the shoe as the file is too large for this message.
Myrtle Harris
Tel: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Where are you currently residing so we can get the proper team in touch with you. Can you also provide me with your email address that I can provide to the team.
ECCO USA Consumer Customer Service.
I apologize that no one reached out to you. If you are in the US, please visit the ECCO website and fill out a warranty claim to send the shoes in for a free evaluation. If you need assistance in filling out the form, please call our Customer Service at 877-240-2365 and they will assist you.
https://us.ecco.com/service-pages/warranty/warranty-details.html
Kind Regards
ECCO USA Consumer Customer Service.
We apologize for the disappointment in your purchase. We will have someone from our Customer Service team reach out to you via phone.
Kind Regards
ECCO Consumer Customer Service.
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I purchased the pair of shoes while visiting the US.
I reside in Jamaica. Email: melhar2003@yahoo.co.uk
No, I am not in the US.
Resolved? I'm just seeing this! I NEVER RECEIVED EVEN ONE CALL!
Very disappointed and angry customer!