Ocwen reviews and complaints 3
View all 275 complaintsOcwen - president & ceo phone number
I have heard that ocwen in on the verge of financial disaster. All caused by their portfolio of sub prime loans, foreclosures and inability to rebound from the current economic times. Every seven seconds a home owner will lose their home to foreclosure. The effect will be two children in every class room throughout the united states will be homeless. Government statistics indicate that 1 in every 200 households will be foreclosed upon. How much longer can ocwen continue normal day to day business? It’s all a sham and we’re the ones that will ultimately pay. I believe that we need to see some more banks and financial institution fail. The government can’t protect them all without borrowing more monies from foreign countries, china, japan, or social security. Like all those homes that have been foreclosed one day soon you’ll drive down to west palm beach, fl to see an empty ocwen building. What goes around comes around!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ocwen - mortgage
Help! My home is going to sheriff's sale today. I'm alone, 64 and have been trying to reach a real person who has a first and last name and lives in the usa and has a title.
It's like going to a hospital and they introduce a doctor as "dr. B" and he refuses to give last name.
How can they do that? And why?
Finally, through the ombudsman, (Info is on their website) number is [protected].
They gave me the name of a man to call with a first and last name.. When first contacted he refused to give his last name... Only "jxxx c". He didn't realize we already knew it...
But getting info back and forth has been difficult. A letter we sent certified he said he never received... Said he only looks at mail that comes through his fax. Great! We've never been able to fax anything to him... Doesn't pickup.
He set up a "hardship" mortgage for 3 years... Finally got a faxed copy of the agreement yesterday... But I don't have $5700 to send them... And what's it for? Reading through it I see that i'm not allowed to sell or re-mortgage without their permission and they can basically add any fees they want and I would have no recourse.
My home is worth about $700, 000 to $800, 000... My mortgage has gone from $258, 000 to over $400, 000 in 3 years... Based on 12%, 13% I got stuck with from an arm.
They know I have equity in my place. Agreed, I have made a mess of things in the past... And I recently had a man "help" me deal with the bank... He had the false idea that this was a regular bank that one could sit down and talk with... (It's been suggested that he delayed everything on purpose so that he could go and buy my place himself)... I don't know.
What I do know is that I can't postpone this sheriff's sale today, november 20, that I will have lost between $300, 000 to $400, 000, the only home i've ever know for 64 years, my income (I have 3 rentals)... I. E i'd be homeless, moneyless and no income.
Yesterday I had $2000 to wire to them plus to fax the agreement though I feel it's unfair... But they insisted on $5700...
I was told the bank will probably buy my home and re-sell it. Of course! They'll make money on it.
In the next 3 hours i'm going to call everyone I can to see if I can get another month and be able to discuss the mortgage papers myself.
Wish me luck!
Note their street address... Ingenuity... That's for sure!
Anyone can e-mail me at: [protected]@yahoo.com
Ocwen - scam and cheating!
When attempting to contact Ocwen,at any of their many phone numbers, they put you on hold until the line finally goes dead, or they connect you to a non-english speaking person who you can't understand and pretends he or she can't understand you. They then offer, in their broken english, all the different ways you can make payments. The company will not answer any mail I send them or any of my E-mails,yet every month I get a 'notice of intent to collect a debt' from them telling me how far behind I am in payments.
Now they are telling me that they have put a insurance policy on the house and sent me a premium notice of $1,165.00 for the first year. They act like they are a separate entity answering only to themselves and completely oblivious to the laws of the land. They refuse to contact my attorney or to even take back their property, so now the house just sits there and benefits no one while they play their little mind games.
The complaint has been investigated and resolved to the customer’s satisfaction.
I’m shocked a companies like Ocwen can still exists in this day and age. Their unscrupulous business practices know no bounds. From outright lying to making up fees. Worse still the US movement aka Freddie Mac chooses to do business with them! We had a modification with them and were told there would be no additional fees and subsequently charged 12k multiple in erroneous fees. They will not win my attorney is a bulldog and a close friend. My Dad.
I am going through the same thing, matter fact yesterday I called 4 different phone numbers and got hung up on once and someones mailbox asking me to leave a message the other 3 times, I have sent modification papers in twice now and no they say we havent received nothing I faxed the first time and the second I got smarter I thought I sent them certified with signature acceptance mailed back to me, I finally talked to someone today and they say no we havent received anything. And oh yes fees, fees, fees, certified mail, property inspection and alot more bogus fees, but I also contacted alot of people about this matter yesterday, I email the federal trade commission, atty general, and I called public relations today, along with a few others. This is a hopeless situation, It consumes you, its all I think about, and I will keep fighting even if I end up taking them to court because they are a fraudulent company. It is wrong what they do to people.
Arghhh...This is what I had to email Cenlar since I can not speak to a human for either company.
I have paperwork and have spoken with multiple account representatives that stated my account would not be negatively affected because Taylor, Bean and Whitaker owe my $18, 887l.53. I recently made TWO months payments and called to make another two TODAY to get caught up, but now my loan is with a debt collector? I tried to contact a CENLAR person in person (phone), but each que kept hanging up on me since my account was transferred.
I tried to call OCWEN (it would really help if that name and website were spelled out on the phone). I couldn't even speak to a real person at OCWEN...each que there hung up on me after stating I owe "zero dollars" and my last payment due was "January 2010". I would REALLY like to pay my loan.
Before TB&W lost my loan modification paper work twice and then went bankrupt, I used to be 3 months ahead on my mortgage. Now I can't even PAY my mortgage?
I have the same problems with Ocwen, it's been two weeks and they won't call me back. Can't get a person that speaks english as a first language. Worthless! One of the worst mortgage servicers to deal with
Latest Ocwen Reviews
Disappointing Experience with Ocwen Loan Servicing, LLC Mortgage company home loan modification fraud insurance issuesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
James Russell Giles
1455 Horseshoe Road
Arrington VA 22922
August 16, 2018
OCWEN Loan Servicing, LLC
1661 Worthington Rd, Suite 100 Mailed Certified
West Palm Beach, FL 33409
ATTN: Office of the OMBUDS
Dear Sir/Madam,
In following up on our multiple written and verbal communications, regarding removing my ex-wife’s name from all loan documents as per the agreement prior to signing the loan modification dated 07/25/2016, I am out of patience and so is my ex-wife regarding the above referenced matter.
At the signing of the modification, I was advised that my ex-wife’s name would be removed from all loan documents however, within the last 2 to 3 months it has come to my attention that you have not removed her name from the liability for repayment of the loan. I have had several conversations with individuals within your department advising me that the matter was being handled and action would be taken to bring about closure. As you are aware my last conversation held on Thursday, August 16, 2018 with a relationship manager, the removal of the reference signature is still pending. What is most confusing is the loan modification documents stipulate that both borrowers’ signatures are required prior to approval. Since my ex-wife refuses to sign a Quick Claim Deed, I was advised by one of your relationship managers that since the property at 1455 Horseshoe Road, Arrington VA 22922 was awarded to me in the Divorce Decree, I was to submit a copy of same, and OCWEN would move forward with the approval of the modification with my signature only. From that day forward all documents from OCWEN coming to me referenced my name only. So I was truly under the impression that her name was no longer associated with the referenced loan.
At this point you are asking me to move forward with a formal assumption which again is confusing, considering the fact that a loan modification has taken place.
Point of Fact:
OCWEN moved forward with the modification without notifying my ex-wife which negated her contesting the modification. Here is the contradiction, as a requirement for a formal assumption you are requiring my ex-wife to submit a Quick Claim Deed as well as her approval to move forward with assumption, which legally makes no sense to me.
What I have gathered from the conversations and the documents that I have received lately, OCWEN is making an assertive effort to cover up this grave error.
This is my last attempt requesting that OCWEN makes this right by removing my ex-wife’s name from the loan document and submit a letter of apology to me on your letter head.
Should I fail to receive the afore-mentioned by the 1st September 2018, I will move forward to bring about a resolution within the Courts.
_______________
James Russell Giles
After a year of waiting to get an approval for a short sale we requested an extension to close escrow last week before it expired and were told they had a 5 day grace period and if title sent the HUD for approval they would still allow it to close. Title sent it over on Friday and then again this morning and this afternoon with no response. Now they are telling us we have to wait 7-10 days for a new approval. We have buyers funds and all required documents to close and the buyer will have to have new docs drawn and additional fees to be able to close and thats if we actually get a new approval. By the way Ocwen is getting a payoff of almost 100 percent. You would think if you wanted your money you would get us a simple extension or approve the HUD that you had before your approval expiration. I have talked to several people today with no help.
My loan servicing rights have been sold to many a companies in a 20 year period, but now this service truly is the single worst. I tend to think and have found online proof of their deceptive practices and ways of lying to you! And i am no racist but they mosrly speak hardly any english and not broken english. The right hand of this company does not even know what the left hand is doing either! My problem began when i said for the 1st time ever had to call and tell them my wife had been laid off, and that i could not make the payment for the single 1st time in that 20 years and though all of the comonaies i have dealt with they are the worst. I unerstand companies wanting to save money but why not us people of the phillipine nation? They have spoken better engliah than most os usa folks. Simply true! Most all of the att personnel are just that! Well to furhter things along i learned about the "hamp" and my so called "relationship" manager which i think shoud keep in contact with me but he only calls every 4 to 6 weeks! He himself speaks very bad english and does not evenr truly comprehend. Now i may be a texan but i tell you i speak better and more proper english than counter parts here in texas. I was raised this way, to be very propper! So ino the "hamo" process i am told on april 16th, 14 all i needed were some typed up ltters of hardship for me and my siuation. Since my wife did not wok we could not use her info. Was told the 6th that i needed that i needed a copy os my ssa direct express card as the ssa hardly sends checks anymore. Well, in the most recent conversion in the month of may he told me that i neded 3 more vaious lettiers from the ssa office and a list of monthly payouts forms and 2 other that they had to custimoze just for me. It was suppposed to take 20 days or less to get them as the local ssa offices are to stop doing this type of letter effective oct. 2104 now. Most all have stopped already! So i had to call the national occie of the ssa. He now demanding thes letters he knew that i would not have them by 17 - june - 2014 which was my deadline according to him, and the final last time i could ever do the hamp. Well i have still not gotten my ssa documents that they promised. He admitted to me that he knew they more than likely would not be there by then! Is that not bad info or deceptiveness? Now i can either way till my wife goes back to work and do another hamp! Which i was told by my hud counseor that this man had been flat out lying to me now. That just is not true! You can fill a hamp put 1000 tmes if you wish too! Now because of that i am up for possible foreclosre if i cannot make a payment on 23 - june - 2014. I have been disabled since 28 - june - 2009 now. I am failing about what to do! I cannot do bankruptcy as for myself without the wife cannot afford to make th payments muchless filing monies, or even get a lawyer. I have no other living family and no where else to go! This is my prblem with them and it goes much deeper but an company that rgows at the rate they are and have, 500 percent in 4 years"? They need truly competent workers and customer service agennts. You can never speak to anyone but those of hindu / indian nationalities! Have any of you ran or had this same tpe of problem?> if he would have not change or demended things after the first time i spoke with him which was 16 - april then i could turned my app into them. Since he did what he knew and admitted to it, rather blatantly too~ i could of had my hamo in then by 20 - april - 2014. Can anyone advise me of anythung else to try or do or your experiences with this tyoe thing from ocwen?
So are house is with Ocwen they have us in a foreclosure are sell date is Aug 19 2010 My husband called to see what we do with are keys and they told him that we are not in foreclosure and she said we were only 4 mo behind and there is no way that the house would be in foreclosure we told them we have the paperwork from the courts and all they would say is we are not in foreclosure they sent us a loan modification we are going to fill it out but I don't know if we should move like we had planed or stay and see what happens and the crazy thing is when they started all of this we were only 2 mo behind please help we don't know what to do.
This message board has helped me tremendously in the past but unfortunately I did get scammed last year. The company is called Owen Financial Services and they "offer" to help with credit card debt reduction. After you pay their one time fee of $595 (DUH) they will call all your credit cards and negotiate to reduce their interest for you. Ours was to be down to 6% for the life of the card. Throughout the process I was to receive a monthly written report with the status of each card including a monthly phone call from a rep. Well, long story short that of course didn't happen. NOTHING happened besides them taking my money. After numerous phone calls to find out what the heck is going on I filed a complained with the NY BBB and here is what they found out:
Re: Owen Financial Services
116 W Service Rd. Suite 209
Champlain, NY 12919
Thank you for contacting the Better Business Bureau regarding your complaint with the above mentioned company. The company you complained about is one of dozens of companies using mail drop addresses in Upstate New York to market in the United States. To the best of our knowledge, this firm is located in Canada.
The majority of the complaints we receive on these Canadian firms involve consumers being misled into believing that they will be approved for a special product if they pay an up-front fee. The BBB has never heard of a consumer having a positive relationship with one of these companies. Consumers that pay the associated fee never receive the promised materials and most do not receive a refund for the paid fee.
The Better Business Bureau advises consumers who have been victims of these companies to file a dispute with their financial institution immediately in order to possibly recoup their losses.
The BBB will send a copy of your complaint to the company at the end of the month. Copies of your complaint will be forwarded to the New York State Attorney General, the US Postal Service Mail Fraud Division and the Canadian Competition Bureau. To obtain a refund, you may want to dispute the charge with your banking institution.
If any of you get a phone call, telling you that they can reduce the interest rates on your cards DON'T DO IT. ITS A SCAM!. Don't trust any of them.
Ocwen Loan Servicing is foreclosing on my home due to the 22 payments that I am late. I am also $15, 000. behind in interest. I have requested verification, but I have received nothing that explains how the account is late.
After the original $84, 000.00 plus the late fees, interest arrearage, valuation and inspection fees, sheriff, mailing, sale, publication, collection/legal, filing, hourly court appearances, and many other fees. Including an additional $36, 272.20 interest arrearage, I have a $151, 000.00 balance that Ocwen wants to refinance into a new forbearance program to help me out.
If the $1067.00 was too much then the new $1200. payment amount is.
I am in need of assistance concerning Ocwen trying to forclose on a property that a judge ordered the proceedings closed and dismissed. Can anyone assist me? I have a copy of the court order stating that the bank was to stop the porceedings at once. Help! Thanks!
My loan was given to ocwen from saxon. our rates had gone from 4.25 to 8.25 500.00more month on our home. since my husband is in construction hard time paying. saxon was working on a home modification they sold to ocwen. for the last 5 months or so i have sent them all they asked me too... They kept telling me they would send me paperwork for a lower house note never did.. i kept calling them they would never return a call. i called them last night they told me i was disqualified..no reason? They are based in India and as far as i can tell by all the other complaints they are trying to take American homes from us...
How to beat Ocwen and get that loan modification you deserve!
In all the years that I’ve worked on mortgage and debt resolution matters, I have never encountered a firm that is as challenged as Ocwen. Ocwen uses a mixture of “old school” collection tactics & modern technology to harass homeowners and drive them crazy. Ocwen is notorious for padding the mortgage debt, inflating escrow accounts, misapplying payments and illegally forcing foreclosure action. Embarking on a solo mission against Ocwen is definitely a very daunting task. Unless you have an affirmative defense that will stop Ocwen from collecting on the mortgage debt, they will steam roll right through you and the foreclosure process. We have been battling Ocwen on cases for the last 7 years. We know how to file the necessary Federal and State level complaints that are proven to force Ocwen into cooperation. These complaints are focused primarily on the Fair Debt Collection Practices Act as well as RESPA. Remember, if Ocwen is blocked from collecting on the debt they will have no choice but to cooperate with you. Please feel free to contact our office at 877.297.7011 or visit www.Fresh-Start.co for more helpful information
During my loan modification Ocwen failed to pay my insurance and it was cancelled! I had that insurance for twelve years and Ocwen put a forced insurance on my account I got my own insurance which was higher then the original. Ocwen admitted their mistake but did not keep their promise to pay it for a year and they went up on my mortgage! They are scandalist crooks and they know nothing can be done about it!