Panera Bread

I never received my order. I contacted Panera and they informed me that Door Dash picked up the order. Anytime the delivery driver picks up the order, I always receive a text that it was picked up and I can track the order. That day I never received a text. After 10 minutes had past, I contact Panera a second time and they informed me that I needed to contact Door dash, I called door dash and they said I was not in the system for an order to be picked up so I called Panera a third time to inform them of what they said so Panera put me on hold so that they could call Door Dash to find out the issue. I then decided to go to Dunkin Donuts because our clients were already in the office. After being on hold for 20 minutes, I hung up and called Panera a 4th time and asked for the manager and she told me she was the her and was rude to me telling me she was still on hold with Door Dash. I then told her to cancel my order. She said fine, and that I would receive an email that it was cancelled. I called Panera two hrs later to let them know that I did not receive my cancellation email and she said it takes by the end of the day. End of the day came and I did not receive an email cancelling my order. I contact Customer Service to complain: [protected], the admin informed me that they have my info and the person who handles complaints would call me to give me a status. I called Customer Service again next day to inform them that I didn't get a call back, Admin stated that they person handling this has my order number and amount I paid and she would reimburse me within 7-10 business days and I still have not received my reimbursement or even an apology for this. I have used your business many times but after this nightmare but I can honestly say that your business practice is not up to standards and after speaking with the admin, she stated that others have complained about the same issue. If this continue your sales will be declining if they haven't already. Also, ORDER SUMMARY: #[protected], I didn't receive my muffins and didn't realize it until I was trying to resolve Order #: [protected]. And ORDER SUMMARY: #[protected], I received my all my bagels flat as a pancake. I called to complain and she apologized and told me she would send me a voucher. I never received the voucher. I have been very disappointed with how you have handled your business practice.