Suncore Industries

My husband called at the end of May to purchase a strut & spring kit. The rep Vita told him he did not need struts if the car already has them, as struts never go bad. She said that the kits with struts are only for vehicles that never had struts. So my husband paid $399.00 to order the springs only. We then paid $200 to install the springs. At which time we discovered that struts DO indeed go bad, contrary to the information provided by the Suncore representative, because ours were bad and needed to be replaced. Having invested now $600 installing an incorrect item we were understandably upset, especially when we were told we did not need the correct one. My husband called Suncore, and once again got Vita on the phone. He asked to exchange the incorrect part for the correct kit, planning to pay the difference in list prices even though this was not our mistake. She informed him there would be a $179.50 charge to return the item they had incorrectly sold him! Adding together the return charge (179.50, ) shipping both ways (80, ) and labor we paid to have it installed (200, ) plus labor to uninstall (200, ) it would cost us approx. $659.50 to return the part due to THEIR mistake and misinformation?!? That’s more than I paid for it in the first place! I called Vita back. Although she admitted that yes she had told him struts never go bad, she then tried to backpeddle when I told her ours went bad. She refused to listen to me, talked over me, asked me to hold on, then immediately hung up! When I tried to call back no one answered, and still no one has returned the message I left 5 days ago.

This company provides incorrect infromation, ignores customer issues, does not return phone calls, is rude and even hangs up on customers. Their prices aren't bad, or so it seems. When you invest hundreds of dollars due to their incorrect information and they won't even try to resolve your issue, it winds up costing you more than if you went with a more expensive, but more honest and honorable, place. It's worth paying more (which may ultimately be LESS) to get parts from someone else, rather than be subjected to such poor service and incur additional costs!

To Whom It May Concern,
Suncoreindustries
And / Or Supervisor Bill
And / Or Complaint Department

Last year I purchased a conversion kit from your company online for my 1997 Lincoln Continental. The parts were shipped to me and I had a mechanic install the parts. The back springs operated fine however the front spring struts would “pop” loudly when ever the steering wheel was turned. My mechanic felt that the bearings in the front spring struts were defective. Also your company sent me a plastic part which was supposed to turn off the air suspension disabled light. The part was not compatible with my vehicle, so your company sent me another plastic part which was not compatible with my vehicle and your company never was able to help me get the light turned off. I called your company numerous times about my popping struts and I was finally referred to your tech department where I was told that they knew my front struts were defective because other customers had called in with the same problem. I was told to keep trying to call back until the tech department had come up with a solution. Finally after several months of numerous calls, I was told that the popping problem had been solved, and that I needed to send my defective struts back and then some replacement struts would be sent to me. I could not do this, as I needed my car every day for work and could not afford to let my car sit in a shop while waiting for the struts. I called in and spoke to a lady at your company, “Nechi” or “Barb” I think it was and I asked her if I could just pay for new struts and get them sent to me and then send the old struts in for a refund. Nobody I talked to at your company was able to do this for me. So after trying numerous times to reach a solution with your company, I finally contacted strutmasters.com and they sent me two front struts which work great, and they sent me instructions to turn off the air suspension disabled light which worked for me. I had to pay another $140 to a mechanic to do the switch.I also had purchased a complete kit but your company did not send me the back shocks like they were supposed to and then charged me extra money to send me those back shocks.

At this time I would like you to please tell me how to return these defective struts to your company and I would like to be refunded for these front spring struts and for the price of the rear shocks which should have been included in the original conversion kit I paid for.