Baer's Furniture

Customer service is non-existent. They make little to no effort to resolve issues. We spent thousands of dollars here and below are the issues we encountered. 1) Initial delivery date was changed to a week later. 2) Half of the order was wrong - 2 of the 5 pieces were wrong color. 3) Promised a return call within 2 hours. 3 days later no call. 4) Called store and spoke with Kent, manager and was promised a returned call. No call - I had to call him back. 5) Furniture that was ordered was in showroom and was a closeout. Instead of delivering this furniture for the two wrong pieces, they insisted on sending me furniture from the warehouse (resulting in further delays), even after I repeatedly explained that I was tired of living out of boxes. They said it had to come from a warehouse out of town; then be delivered to another warehouse and once it checked out, they would get it delivered to me, but they couldn't provide me with a date. The furniture was right there in Sarasota- Clark Rd location! I finally, convinced the warehouse to deliver the furniture that is located right in the store. The warehouse was able to convince the Sarasota store to do what I had been requesting for days. Even with a local delivery and all the inconvenience, the best they can do is deliver the correct pieces six days later. No apologizes or compensation for their errors. Ridiculous! They repeatedly state they understand, as you are describing the issue, but they do not. They only offer lip service. I will never shop here again.

We purchased a sofa, love seat and an area rug from Baer's of Port Charlotte and Sarasota in 2007. Both the sales person and customer service were disappointing. Both the salesman and customer service person strongly advised purchasing the protection plan and promised free refills of care solutions for the life of the warranty. Several times I tried to get the refill but every time there was some excuse given for not providing the refill. I went to the store again today for a refill since I am still within the warranty period but was told they don't do it anymore. What happend to their promise? The rug we purchased was defective from the start. The nap is very uneven with long bits of the nap sticking up all over the rug. We called the store for service many times, wrote to the Baer's management, and emailed photos. We were told to take it up directly with the manufacturer. We even tried that but we got no results at all. Baer's wouldn't even return our calls or send out a representative to investigate the claim. So we are stuck with a defective rug and a very expensive protection plan where I can't even get refills on the solution as promised. I would never recommend purchasing anything from Baer's. There are so many good furniture stores in Florida with fabulous customer service, friendly and honest sales people who sell protection plans at a cheaper price that last 7 years verses the 5 year plan from Baer's and who gladly offer refills on the protection solution.

I gave deposit on furniture ($10, 000) 2 years ago. I have received no furniture and no refund of deposit. Larry Baer will not return my phone calls or my attorney's. When I inquired of their bookkeeping department, I was told that Larry Baer made an entry to "absorb" my money. I have no open orders and they owe me nothing.