Dillard's reviews and complaints 1
View all 239 complaintsDillard's - online orders shipped to store
Based on my recent online order that was "ship to store", I suggest providing the following, so that this delivery option is actually convenient and hassle-free:
1. An email indicating that items may ship separately
2. Tracking numbers for merchandise coming from other Dillard's stores
3. An email indicating that a PARTIAL ORDER picked up, with information about the estimated time of arrival for the remaining item(s)
4. A system in place, at the receiving store, that will prevent online orders for "ship to store" from being put on the floor. (The item that I had PURCHASED was put on the clearance rack by a customer service associate.) I was the one who located it on the floor while two customer service, sales associates scrambled about, while providing me erroneous updates about the location of my item.)
5. Stores that are FULFILLING items should take care not to ship DAMAGED goods. (After all of that ridiculous confusion of the sales associate(s) losing my online purchase, and me finding my Bryn Walker Naida Tunic in the color Noni, ON THE FLOOR, FOR SALE, the tunic was SNAGGED/DAMAGED. The store that fulfilled sent damaged merchandise. Naturally, I requested, and received a refund.)
As things are, I am definitely planning to avoid online ordering from DILLARDS.COM.
Latest Dillard's Reviews
Mixed Experiences with Dillard's Department Store Missing purchased item (skirt) Usually if I can't find what I am looking for at Macys.com Beautiful dress Wonderful Shopping ExperienceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!