4 Wheel Online reviews and complaints 3
View all 21 complaints4 Wheel Online - no product, no refund, stay away
I purchased a set of shocks online from this company on 4/9. I recieved an email later that day stating the shocks I wanted wouldn't fit my application, so an alternative shock was suggested. I replied by email and said okay. After no response, I called on 4/12 and was told the alternative shocks were in stock and would ship that day. A refund would be given for the cost difference.
On 4/16 I called to inquire about my refund and tracking info. for my order. I was now told that the shocks were being drop shipped from the manufacturer in Louisiana. They were confirmed to ship that day. Credit for refund didn't show until after my phone call.
On 4/20 I called to get tracking info. I was told they didn't have it, couldn't get it and that it was my fault for not confirming the item was in stock by way of phone. Nevermind this item is the one they suggested and said was in stock. Was placed on hold and subsequently hung up on . I called back and got the same Rep. I said we must have been disconnected and again asked for tracking info. The Rep. now said they spoke to the manufacturer and that my item was on back order for at least 3 weeks. I said if that's the case I would like to get a refund, he said "done" and immediately hung up on me.
I called back and this time a different Rep. answered. The Rep. said he wouldn't talk to me about the order because it was placed with my wifes credit card. I had to tell him to shut up and listen before I was able explain everything that had happened up to this point. This Rep. agreed to give a refund, but it would take 3 or 4 days for the credit to show. We'll see. I'm beginning to have my doubts.
I went to the BBB and found they've had 81 complaints in the last 36 mo. I searched Florida Inc. records and can't find were they're registered with the state under 4wheelonline.com or their supposed parent company name Web River Group Inc.
So far all they've done is charge me for the order. Nothing else. No evidence they plan to deliver on anything.
The complaint has been investigated and resolved to the customer’s satisfaction.
4 Wheel Online - False Advertising
EXTREMELY POOR CUSTOMER SERVICE!
Due to my Jeep Wrangler being a little too tall, I decided to order some tubular, black matte rock rails that I saw on 4WheelOnline.com to help boost me up. The picture showed the perfect rails and I ordered promptly paying a reasonable $185 plus free shipping. Imagine my surprise when I received the rails and they were NOTHING like the picture represented? The rails I received were thin finishing rails that fit flush against the vehicle. There was absolutely no toehold available. When I tried to return the rails, I was told they would charge me for the original shipping (remember it was free?) as well as a 25% restocking fee. Plus I would have to foot the return shipping cost which was $65. I was told that it isnt their fault if I felt the product that I received wasnt the same product represented on their website. When I explained that this isnt my opinion, it's a fact; the products are not even remotely similar, Customer Service told me they were sorry but couldnt help me.
I was told to contact the Better Business Bureau or do my little blogs, but if I returned the product I would be charged the restocking fee.
Very disappointed and will badmouth 4WheelOnline.com at every opportunity.
The complaint has been investigated and resolved to the customer’s satisfaction.
4 Wheel Online - Terrible customer service
I ordered running boards for my new truck over the phone and told the agent that my truck is extended cab. In an effort to help the agent locate this, he asked for a part number. I looked at web site and gave him a part number which turned out to be for a crew cab. After receipt of the boards, I realized, they shipped the wrong boards. They shipped new boards to me but now expect me to pay for return shipping and a 20% restocking fees. They should share in the responsibility but have refused. I do a lot of business online and have never experienced this. This is the last time I will ever do business with this company and I will make sure I to tell my network of friends to go elsewhere - I later found the same boards for $30 less else where and of course they would not match that either.
4wheelonline stole from me!
I purchased a pre-runner from them and it was warped when I received it. I did not notice it until I had already installed it. It took pictures and sent them to 4wheelonline. Not only was I told that it's not their problem, but I am stuck with the defective part now too. Beside that Matt the customer service manager was extremely rude to me. Talking over me in a really aggressive manner then he got frustrated with my questions and hung up on me. I was told since I mounted the pre-runner they could no longer accept it back. I should have read the return policy before installing the new item I bought from them. My fault here is not in my failure of not reading their return policy but in assuming the part I was receiving from them was in pristine condition as advertised. I plan on sharing this information on all possible sites so that others don't fall victims to there online scam.
I have been mistreated as a customer and have been stolen from. Do not buy anything from 4wheelonline just cause they are cheaper. You get what you pay for and even worse is the customer service.
TT
I'm glad that I checked this page, as well as the BBB page, before ordering from these guys. I've had bad luck ordering from companies based in Florida over the years, so I wanted to be careful. There's no way I'll be ordering from these guys. It looks like an aggravation waiting to happen. Thanks for the alert, internet folks.
Poor order accuracy. Poor customer service. There staff is clueless. I asked for some specific information about shocks for my jeep and it' s current lift. The guy read me what was written on the package. I actually laughed from disbelief. I did my homework and ordered some shocks. They sent me the wrong ones. Their policy states that I would get a full refund or a replacement. I opted for the replacement. Guess what... They billed me again, never sent an MRA #, and then sent the wrong shocks. You would think they could get it right the 2nd time. 3 out of 5 orders they messed up on. Billing me extra and making it difficult to return the product. Great prices and an easy site to navigate, but beware. You will end up dissatisfied. I get human error, but they have no care in how they put you behind schedule or inconvenience you.
4 Wheel Online has such rude customer service. Both guys I spoke with sounded like they could care less about my issue, and were condescending. I ordered tires for my husband WEEKS ago, and never recieved a confirmation. I had tried to call several times, but got frustrated waiting over 10 minutes. I finally got through today, only to be greeting by a rude man. There was no formal greeting, he might as well have answered the phone "What do you want?" He was supposed to find out what was going on and e-mail me, but he never did. I called back and there was no record of the conversation, and the new guy I spoke with was just as rude. He said that the tires were going to ship tomorrow. When I asked why I was never made aware of the long back-order, he just shrugged it off. I told him that I would take my business elsewhere, and he said "um, pffft." Terrible.
Worst company I've ever dealt with. All I'm trying to do is upgrade my order to expedited shipping. I placed the order around 10AM and have since then been trying to call the company to talk to them about shipping since an expedited shipping option is not available on their website. One guy told me to call back at two. I literally called back over and over for an hour before I got someone else who said they needed to look up rates and that they'd call me back. An hour and a half later with no callback, my phone now says I've been on hold for 22 minutes as I'm trying to reach them again. I cannot believe this.
I couldn't agree more. Come on 4weelonline, spend a couple of dollars and upgrade your website so that customers can see if the item is in stock when they order and what the shipment status is on each item! I actually felt bad for thier operator today because it is obvious that his job is hell. My experience with 4wheelonline.com involved buying a plow for my quad. I purchased 2 items on December 21, 2009. One item was a combination plow and push bars and the other was the mounting kit for my Polaris quad. It was right before Christmas, so I wasn't really expecting to get the plow till the first week of January. To my surprise, The plow arrived on December 23rd. I had to sign for it right then. When I opened the box, I found that it was only the plow. No push bars or mounting kit. I checked the website and it only indicated that my order was shipped and that it had been received. At this point I started to be concerned, but figured it Christmas, so some of it might just be in other deliveries. On December 28th the push bars arrived (via a different carrier) leaving me with everything but the mounting kit. (Strangely enough, I didn't have to sign for the second delivery, just the first.)
I wrote an e-mail to 4wheeldrive.com to find out the status and the only response was "call us". Only when I called did I found out that my mounting kit was on back-order and was that way from day one. They were expecting the mounting kit on January 12th and they would ship it to me then. Well it is now the 18th and still nothing. So I called again and wanted a return on the stuff that came only to find out that I would have to pay for shipping back to them as well as pay a re-stocking fee with the return.
In this day and age, not to show what is in stock and out of stock on a website is shameful. Instead, they keep their customers in the dark about their order and them hit them with shipping charges and re-stocking fees when they don't have what you ordered. THAT IS DEFINITLY MY LAST PURCHASE ON 4wheelonline.com.
P.S. I am still waiting for the mounting kit, I guess it will be here sometime in the spring. The good side is that my plow is really nice and clean since it never goes outside! Moral of the story: If you are thinking about using them to buy something, DON'T'!
Bill L.
These guys do this to everyone there main concern is to make money, if your a happy customer thats by mistake. They false advertise by the dozens. Just like call us for a better deal. Half the time they dont do anything for you its just to get you to call. and like a sucker since your on the phone your gonna place the order since you took the time to call. Also there accountant Keegan charges customer first without sending your products out. Thats illegal and they must refund your money. If you call your credit card company they will back that up. Sharon is also involved in this scam along with Ryan and Griffen and Bob. They should all be investigated for Unlawful business practices. If there is a lawyer that would like to take the case just simply reply to this comment and i will contact you. As I am just a Ghost until the storm.
4 Wheel online is a Malicious Company that has been breaking the law for years. They False advertise all the time, for instance the Free Gas Card promotion... They never purchased one gas card in there history of that promotion, they simply lie and state there all out of Gas cards and they credit you back the amount promoted when ever they get around to it. Thats only if there pill popping accountant is capable of doing so. Not to mention there lack of Professionalism. Bob Heath the owner and ryan heath co owner thinks they can just speak to anyone however they want. That's from Customers to employees to Vendors. They should be sued for Harassment, Racism and discrimination to women. Do yourself a favor and never buy anything from them, they run several web sites out of the same dinky hell hole, Petstreetmall.com americanoutdoor.com, petproducts4less, and all the automotive 4 less web sites as well. They even have there slimy hands in powerpluslevelers.com. I wish the company would be shut down and the pervert of an Owner BOB HEATH be locked up.
thankyou
A Very Informed Customer
I Agree However No Matter how pleasant the service is, the Rep is only as good as there Company Owner or Owners. Alot of online Companys are there for the bottom dollar. Its ashame when You State you have a knowledgable staff like 4WO 4 wheelonline. And the staff is green under the gills. They have no idea whats what. Thats false advertisement. Just to make us feel more comfortable to purchase there goods. Not to Mention the charge before the goods are ever shipped let alone in my expierence ever ordered. They just sat on the order let all our money generate interest in the bank so they can then ask you for more money for shipping. No Hidden fees on the site. They ask you on the phone. Paperless trail i guess.
I have had a bad experience with them as well.. I shopped around for a good price on some tires and found them on their website. I added them to their shopping cart. It showed something like $36.00 shipping. Well for some reason i called them to ask some questions. The rep i got seemed to hate his job and was giving an impression of how crappy the company web site was. I inquired on several items. There were some items listed on the site that they did not even sell. During the conversation he also advised me that it was something like $96.00 shipping.? Well i did not have a huge problem with that they were big tires. I also told the guy about some rims that i wanted. He showed me some that were like the ones I wanted. Well i got them. BUT--- he told me there was FREE mounting and balancing--" they do it at the wearhouse"... well that sounds great to me! The tires showed up and they were not mounted. To start with, I did not get any email reciept until after i made a complaint, I got the runaround from several phone guys... then i got "Arturo" after 3 tries to get just him. He told me that I got my product that there was nothing he could do and that they charge $50.00 for mounting and balancing.. Well lets see... $50.oo for them to do it or $100.00 for me to do it locally. I am not stupid and I dont like to waste money. I would have let them do it if I was told about it. BUT I was not. I was told that it was FREE... I was LIED to! OH yeah... is it a coincidence that someone tried to steal $50.00 off my card? I dont know but it sounds fishy to me after reading other complaints...
I had the same problem, I orderd a Diablo programmer and received it on ( May 6th 2009) but they sent me the wrong one. I call and told to fill out the return form on there website. I sent it back they received it on (May 11th 2009) they tried to charge my account for a second one, but i only keep enough money in that account to cover what i order .After a couple of days i called back to check on my order and was told that because the second charge was denied it woult take seven to ten days to process . I asked how long it would take to just refund my money, and was told two or three days .That was over two weeks ago and after several calls istill do not have my refund .( May 29th 2009 )
Bigjeff_1020@yahoo.com
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