Cigna International reviews and complaints 1
View all 66 complaintsCigna International - Insurance service - family dental
I purchased a Family Dental plan with Cigna Insurance Mr. Oliver at [protected] Ext: 5009
I pay around $100 per month. The after sales service is very bad. No one will follow up with you. When issue come out like, can not find customer file, can not reconized customer something.
It happens today, I have to check the benefits of the plan regarding my younger daughter teeth care. I was insult exposing tons of my family plan information and transfer with the benefits and claims department over 3 times, with 4 people for me just wanted to ask a simple question regarding my family dental insurance plan from CIGNA, which is my dream company in my adulthood. I am female 52 years old. I am very upset about their telephone system, filing system and computer system. And when issue come up, no where to go. I was so crazy, I thought the sales agent - Mr Oliver that sold me the Cigna dental insurance plan is the one who will following up when/if I have quires about the plan.
Okay, I am so angry. They even tried to keep on calling me and ask for what is my problem regarding CIGNA. There is no one provide professional sales and no one even care the family purchase in insurance plan with them. I think this company should change. It is sick.
Since, I have purchased the plan, I will try to stay away from calling them by phone, and just depending on the worker at the facilities places that my family dental care matters to call for me.
It is such so inconvenience. What is going on I thought America is like more customer service oriented. But is not.
If Cigna wanted to business in Public, then this complaint is not resolve. And perhaps will never. Mainly and language barrier.
I finally cancel the contract with Cigna. They said for Children Orthodontist treatment will cut 50%, and my dental will provide free teeth cleaning. But this is very hard to understand. Because the dentist is refusing and said my teeth is too dirty. But it is not at all. I do not drink, smoke at all. In fact, he gave me a cleaning treatment cost around $1, 300. And he said if not he will not and not to mention a free clean. And the Orthodontics is not good either, they said the 50% cover by the insurance is only for one time payment of $3, 000 and not by installment.
I think this is like a scam. They give insurance only to customer follow them and give flavors or something. We paid over $1, 000 for nothing insurance protection at all. And that sales agent is an Asian man. I really do not like those people. What they said never happen. I felt like is a cheater. Or the English understand and presentation is very incompetent. They just wanted you sign the contract. And so happen American Company do not need the agent to follow the sales. So, this is hopeless. I do not recommend Cigna Dental Insurance at all. And the dental industrial is not willing to exist and help the customer to locate an insurance company that they bind with. This is very sad.
I tried spend several days to look into the mycigna.com and talked to several customer service agent and got a lot of advise and experience, then I tried to open A NEW ACCOUNT instead together with the agent. And this time everything, I meant almost everything match with what I have got with CIGNA PAPERS that covers my family dental. And now it works great, I stored good with the username and password for each daughters and mine. But now I found out other issue is that, the coverage that we have doesn't really cover that much when we go to see dentist. I even got refused cleaning teeth service that is included in the plan, that I do not know again and I have to find out later, but that experience I have already file a complaint on complaintsboard.com too, but not resolve yet.
Latest Cigna International Reviews
Reinstate my insurance ASAP Quarterly premium charge for canclled pol9cy member id 921101833-01 Dental Insurance Health insurance Endless RobocallsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!