Big Lots

I was visiting big lots today on Atlanta hwy in athens ga 9-3-19 I always shop at this store.
I was inquiring about placing a bedroom set on hold but the sales associate was so rude and unprofessional with me you would have thought she was talking to someone's child.. I am a grown [censored] lady.. I don't appreciate how some of there sale Associates treat customers.. I think they need a training course in sensitivity.. I don't think I'll be back to shop with them.. [protected]@gmail.com feel free to contact me..

I was in Big Lots shopping one day I seen they had a sale on mattresses about three or four of them was stacked up on the side. The ad said mattresses for 227. Mark down from 499. I contacted one of your furniture salesperson ask them how much do I need to put down to hold This mattress? She told me. I put down the money to hold the mattress. The furniture salesperson put a hold tag on the mattress. I'm on a fixed income so I couldn't pay it all off at once so I figured that would be a great way for me to save and get a good mattress. Periodically I would come in and pay on my mattress. One day I came in to pay on my mattress I noticed that it wasn't still sitting in the place it was I asked the Furniture salesperson where was my mattress they said it was in the back. I ask them will they have that same mattress when I get ready to pay it off and come get it I was told yes. I came to pay the last payment on my mattress and to pick it up the Furniture salesperson went to the back came out with a different mattress that I put my money on to hold. I was told if I wanted that mattress I would have to pay extra money but the one that they came out the back with wasn't the mattress I placed on hold it was a Serta plush pillow top mattress.. he came out with a Serta firm no pillow top mattress that was not the mattress that I had my money on. Now I'm out my money and I don't have the mattress that I paid for or wanted. I think that is bad business and I'm very unhappy with the way I was treated at Big Lots.. the picture that I submitted is the mattress that I put on hold and Should of picked up but it's not the one that I got.. feel free to get in touch with me my name is Craig Morris I can be reached at [protected] or my email address is morriscraig.[protected]@gmail.com
Thank you