Birch Communications reviews and complaints 2
View all 31 complaintsBirch Communications - Landline service
Our land line service has been inoperable since March 24. First off, the support phone number on their website is disconnected, so you have to jump through hoops to find the correct number. On first call I was told that I would have to pay $150 for a technician. BS. Friday call by my husband a troubleshooting was done (why this wasn't done on Thursday I don't know) and confirmed that the issue was a Birch issue. Was told that a tech would be out between 8 am and 6 pm on Saturday. (This window of time is unacceptable to any normal person). Numerous calls on Saturday as to where is the technician where unresolved. No tech showed up. Called on Monday, told that there is a lot of work to be done and they don't know when someone will be out. So sorry that nobody showed when promised and nobody called. "Too bad for you" is the attitude. This company has the absolutely worst customer "service" I have ever had the displeasure of dealing with. And, even tho I told the first person that their phone number on the website was disconnected, here it is 5 days later and it is still listed as the number!
Birch Communications - this company ignored my request several times and it was the worst services
I called to Birch Commuicatons and asked them to lower my monthly bills. The rep said that they would charge me once and they would lower the bill next time. They never lowered the price and the next bills were the same as previous ones. I called them again and asked several times, but nothing has been changed. I am very disappointed and don’t want to recommend this company to others.
Latest Birch Communications Reviews
Failure to disconnect our service when asked birch communications continues to bill for two months of telephone service after porting completed to century link substandard product and unreasonable disconnect procedures and billings Internet and Phone Services Phone LinesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Good Afternoon,
My sincerest apologies for the service and repair issues. I would like to assist in finding a resolution to this complaint. In order for me to escalate this issue to Customer Care, I will need for you to email me with your Birch account information and a good contact number. Please contact me ASAP. You can reach me at jared.williams@birch.com. Jared Williams, PR Manager at Birch.