Haverty Furniture Companies reviews and complaints 2
View all 75 complaintsHaverty Furniture Companies - Delivery of Service
My furniture was supposed to be delivered to my home as promised on Tuesday November 23, just in time for Thanksgiving. The main reason I brought the furniture is one the date it could be delivered (as I was just moving into my new) and 2 the sleek style. Well my furniture never made it to my home and now I'm being told it can't be delivered until after the holiday... Wow so disappointing. I would never have guess I would have been put into this very award situation with having guests and no furniture. The manager at the location of where I purchased the items from refused to offer any additional help that did not fit into his already booked scheduled. I explained and practically begged him if there was anything he could do to get this to me before the holiday and his answer was simply sorry but I can't. I will never shop at this place again as the service shown here is not one of customer friendly. Lesson learned...
Haverty Furniture Companies - incorrect rug delivered (twice!)
A month ago, my wife and I ordered a rug from Haverty's. It took 3 weeks for the rug to be delievered, because upon ordering, it is sent to the warehouse. After it get's to the warehouse, it is then sent to the customer's pick-up store.
Three weeks later, upon pick-up, we took the rug home to disccover it was the wrong rug! Time lost!
We took it back to Haverty's, and they told us they would gladly exchange it. They needed to re-order the rug though, and it would take a few more weeks to come in.
They called us yesterday and told us our rug would be delivered to our home today. They delivered. The packaging was correct. I took the rug, and they took the old one.
Then i opened it up completely, and...WRONG ONE AGAIN! The same, incorrect rug! I called the delivery folks back, and told them they brought me the same incorrect rug that they just took and exchanged! They said that they would tell customer service, and have it fixed.
I CALLED CUSTOMER SERVICE, MYSELF. They said they would exchange the rug again, but they are, ONCE AGAIN, having to re-order the rug. Not only that, but the rug isnt even in the warehouse...so the rug would have to be put on BACK-ORDER?! What kind of people are working the warehouse's for Haverty's in Brasselton, GA?
So, now im expected to wait 3 more weeks for this rug?! By the time they get me what i ordered, it will have taken over 2 months. 2 months for 1 rug. Does that sound right?
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