Projector Lamp Center reviews and complaints 1
View all 9 complaintsProjector Lamp Center - no refund
We placed an order for a lamp on 11/18/2008 with UPS 2 Day Air. We hadn't received the item as of today 12/03/2008. I tried emailing a "sales rep" named Julie Newman who claimed she could help me with future orders. She however could not give me any info regarding where my lamp was. She suggested contacting the 800# for customer service. Everytime you call you get a recording that lasts for infinity, contantly given the option to leave a message. I left several. I finally tried their "Live Chat" online service. After connecting with an agent named Amber, I informed her of the situation and asked if she could help. She said "Ok, give me just a moment" and then never responded again for over an hour. I took the log of that converation and emailed it to Julie Newman asking for any assistance in resolving or canceling the order. I told her that we were considering disputing the charge with Visa to get a refund if necessary. She apparently forwarded that email to CarlyL who stated that the order was cancelled, but that "We will not set you up with a refund in our system because you state your boss will be filing a dispute on the charge. We will await said dispute. " I then received an email from "[protected]@sageryder.com" including an invoice looking document that was labeled "Cash Refund", and the payment method as "Check". At the bottom it states "We have received your cancellation request and your order has been processed for cancellation. We will await the dispute from your card company that you stated will be filed by your company. Thank you." At this point we have contacted our bank and legal council. Will advise if any resolution.
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I did contact the new company that has acquired SageRyder and they basically said they are not responsible for the previous debt (which is where mine is). I'm not real impressed with the new company. They basically give you a standard response that they obviously are giving everyone (sounds somewhat like what is written in the comments) except they told me they can't help me with my financial loss and they told me to cut my losses and move on. They didn't provide me any help.
My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.
Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.
I am very happy to talk or communicate with any old customers that feel they didn’t receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.
As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.
It is our belief that the old owners of Sage Ryder have set up shop again as www.projectortlampexpress.com their address is 211 Center Parkway, Suite 900, Atlanta GA 30346.
I ordered two projector lamps on 9/19/08 for $714.37. After four months of being told they were on their way or on backorder, I finally gave up and requested a refund on January 15, 2009 . I was told via LiveChat that it would take 30 days. That was 68 days ago and still no refund check. Very frustrating! -- Eddie Mathews, Kerrville Church of Christ
I have had the same experience. I oredered a bulb in early November 2008. I needed the bulb for Thanksgiving. I still had not received the bulb in early December and decided to cancell my order. I have went back and forth with the sageryder via internet. All that repeatedly is stated is that it is taking a bit longer than our 30 days to process your refund. When the check comes across my desk I will email you. After that first 30 days I knew that I probably had just lost my $236.00. It is not a comforting feeling to loose what is so hard to earn. I wish I had known about this company earlier. The only time I found out about it is when I used the word Sagerider as a keyword for a search. Maybe there should be some other warnings out there for the consumer.
Good news! I contacted Da-Lite directly, and they're shipping our replacement to us by next week! I had the RMA number, and even though something got mixed up along the way, they're making it right. It's nice to work with a company that cares! Yay Da-Lite!
Our church ordered a Da-Lite screen and frame from them in May 2008. It was delayed (by the manufacturer, I was told), but it did arrive eventually. Unfortunately, it was missing a snap on one corner of the frame, so we planned to send it back, but before we could a joint broke! So we contacted them, faxed in the form to receive the RMA. Wait, wait, wait. I contacted them through their online helpdesk, and by phone, and they said they were waiting on the manufacturer (again). Finally, we get the instructions on shipping it back, the RMA, etc, in late January! We ship it to them. They acknowledge receipt Feb. 2 and on Feb. 3 say that the replacement order has been placed and should be shipping to me by the end of the week.
Wait. Wait. Wait. I contact them through the online helpdesk (my primary way of interacting with them). No response. I contact them again. No response.
Finally today, March 19, I try calling them. No response. I find someone on the "live customer support chat" on their website (BigScreenCenter.com)... who tells me that they bought the website from the company and can't access the old orders! They suggest I contact my credit card or bank to reverse the charges! And that's it!
The non-toll-free number I had for SageRyder, Inc. on an old email is no longer in service. So I'll be contacting our bank (since it was purchased with a VISA check card / debit card) this afternoon... to see if they'll reverse charges on a 10 month old charge!
i have just found out that i am getting screwed real hard by this company. thanks for info randy
I had the same experience as everyone else above - to the T.
This so called company is horrible.
An attenuated summary and a strategy that works.
1) Order large screen from Big Screen Center. Credit card charged that day.
2) Wait past shipping date. Wait, wait. Call (When you could still get through). "Order was delayed." "But I needed it by the date you promised as I was leaving town so cancel my order and send me an email confirmation." Received a confirmation and a 30 day wait period for the refund check. (Of course no credit card refunds allowed).
3) 60 days no check. Cannot get through by phone. No responses to several emails to the specific person that sent confimation email. (Tiffany Beale).
4) Live chat at their web site. "I cannot help with any financial matters, use the help section on the web site."
5) Help section. You cannot get there from there. No financial route in the circular menu.
6) Write a letter to their SageRyder Georgia headquarters addressed to the president. (Let's just say it was stern).
SEND IT RETURN RECEIPT REQUIRED (About $5).
This will get their attention.
Three days after I posted it I got an email from a new person who had clearly been told to make me go away by refunding my $372 to my credit card!
I have been buying over the web for years and SageRyder is the most heinous business I have ever dealt with. Warn you children!
They also go by the name VergePoint. I had the same problem. They charged my credit card for my lamp that I ordered but no lamp. Called customer service and got the same run around. Vergepoint is a scam. Vergepoint does not sell what they have on their site, I think they advertise more products than vergepoint can sell. I would advise people not to buy from them, I lost over $600. Since my dealing with vergepoint they now seem to have a different business? It seems like vergepoint is trying to scam people in another way, with a new site. Vergepoint should not be able to deal with customers money. Spread the word on Vergepoint. VergePoint provides Web Strategy, Web 2.0 Design, Marketing, Conversion, SEO, PPC, Web 2.0 Marketing and Social Marketing using an Infusion360 approach. VergePoint provides Web Strategy, Web 2.0 Design, Marketing, Conversion, SEO, PPC, Web 2.0 Marketing and Social Marketing using an Infusion360 approach.