UPS

I ordered a car part from Amazon on 2/18/20 and was guaranteed delivery by Friday 2/21/20. When it did not arrive I called the CS number on Saturday and they said the UPS office was closed for the weekend and that they would submit a DC/concern and someone would call Monday morning. No one called so I called CS again. They had no record of a concern or anything. The web site said the package was in Odessa, TX. I called the warehhouse there. The package was indeed there but they needed an address update because their driver couldn't find the address. That is ridiculous since it is a 911 address and you can Google it and get detailed drive instructions. I supplied my phone number and detailed instructions on how to find the address. They said it would be delivered today. It was not delivered so around 5 o'clock or so I called CS yet again. And again, I gave detailed information about the delivery address. I spoke to the 2nd tier supervisor who could not resolve the issue and then spoke with the 3rd tier supervisor who assured me it would be delivered that very evening. By 9 pm nothing had arrived. I called CS yet again. Now they said it had been put on the wrong truck and would be delivered Wednesday which is over a full week since I ordered and four days past the guarantee date. The supervisor after nearly 30 more minutes on the phone offered a 40% discount on the next order. I asked them why I would ever want to use the service again after this fiasco. I don't want anything but the package I ordered and compensation for the guarantee date. The package was a part to fix my husband's truck so he could go to work.He has had to borrow a car from a friend just to get to work. And he is working 360 miles away from home so he needs his truck to come home on his days off. In conclusion, this has been the worst delivery experience ever and from now on I will deal with another carrier. Such unprofessionalism in a business is disappointing to say the very least. I am furious at the runaround I received from the employees. They kept promising delivery and all they succeeded in doing is wasting my time. The website gave no updated information after 4:08 this afternoon. The automated phone response said it had no information and that maybe a ticket hadn't been made out for it yet. I plan to advise Amazon about this as well as put a complaint on every review I can find. No excuses for shoddy business practices. #1Z81WV500301417586 Reference

Paid for overnight delivery, first attempt at delivery was two days later. I was home, delivery driver did not knock on the door, he left without delivering the package. He left return attempt notice for me to sign that stated he would make a second attempt. Two more days later still no delivery. I called customer service and was told there would be a re-delivery charge.
I argued that, and was told I could pick it up at my local store (false, the local store said it wasn't even at their facility). I told them that was unacceptable I wanted it delivered. They informed me it would be two more days.
This puts the whole process at six days when I paid over $100 for this to be delivered next day.
I called their customer service back to speak with a supervisor about the whole situation and how I felt ripped off by paying for overnight and having to wait 6 days to receive my package, and try to have some form of compensation for this as the package is incremental to me being able to do my job. Without it I can't do my job which is why it was shipped overnight to be here prior to monday (today). Now they're saying I can't get it until wednesday.
After 30 minutes on the phone with a csr in-training I was told the only way I could speak to a supervisor is if I was willing to wait on hold for an hour!
This is 100% unacceptable from the start, and ups is not making any acknowledgment of the issue or even attempting to make it right.

I sent a document Next Day Air, on May, 29, 2019, to deliver my package before noon the following day. This is a time sensitive item and absolutely had to be there on May 30, 2019! This is why I sent it Overnight! When I called the intended recipient on the 30th of May there was no such delivery. When I called to complain, they read back the address of delivery, which was incorrect! Now the man tells me that I must have requested a change of address because they are not able to change an address in the computer. So I said to look back in their records because for over ten years I have been shipping Christmas presents, cash, etc. to the address I always used. He said it was not possible and said that since I signed the label that had transposed two numbers of the address from 1451 to 1415. Well it didnt matter becausae my sister didnt get it the next day either. Even though I tracked the package all day and got the "Delivered" message, they now cannot find the package at all. When I suggested they might want to speak to the driver who "Delivered" it, that was not possible and the investigation team gets weekends off. When they fixed the address mistake and said they sent a return call tag for the package to reroute it to the original address they now tell me that they can't locate the 1415 address number. My sister even went on a hunt for that address which, if there was such a place, would be in her complex of apartments. There is no such address so logic tells us it could not have been delivered at all. But even if the driver left it at the incorrect address, why could the driver not go back to the location where he left the package and get it back?!? I then spoke to yet another UPS operator at 1-800-pick-UPS she said there is an investigation into what happened to the package. I called them yesterday at noon (already a day late even if it were sent to the wrong address number) to find out what they were doing in light of the check still not being delivered to my sister. I get nowhere, as all of the complainants below can vouch, and I am without an irreplaceable check (written by our Granny who just past away) that now robs my sister of a $12, 000 inheritance! That is not okay! How do you recover from that?!?! My sister lost her husband and breadwinner recently and she needed that to live on! I cannot say enough how disgusted I am but even more I am heartbroken for my sister and nephew! Is this getting through to you people?!?!? You are now devastating this family. I will stick to the United States Postal Service from now on!

This is not the first time this has happened. Recently UPS changed drivers in my area. The new driver, young, male, and very poor attitude, has basically decided to deliver "when he want's ." Twice in the last two months I have packages not delivered. Most were Amazon Prime 2nd day delivery. A service that I pay for to get prompt delivery. This UPS driver comes to my area late in the day when he shows at all. If there is a holiday anywhere near or the weekend, packages stay on the truck and he will post a message that the package delivery was attempted. As we have security cameras (24) and they track every vehicle that passes our property in all directions, we have video of the UPS driver going right past our home, NOT STOPPING, and continuing on his way. When this video was offered to UPS, they did nothing. The local UPS distribution center "receptionist" makes excuses and covers for the driver like he could be her boyfriend or brother. Betting odds it's one or the other. To date, UPS does nothing and makes excuses. Now they want me to drive 50 miles round trip to pick up 5 packages that I have paid UPS to deliver. Included in these packages is my monthly medication as I have arthritic knees that basically leave me crippled to the point of not being able to drive. UPS could care less about me or any customer. What a horrid company with a terrible attitude toward service and driver responsibility...

UPS World Headquarters
Attn: Jennifer Spencer
55 Glenlake Parkway NE
Atlanta, GA 30328

[protected]

UPS training policies and their management's complete disregard for CUSTOMER SERVICE combined with employees who don't give a damn appears to be the problem with UPS.

A new UPS Driver in Champaign, Illinois has ruined my YEARS of previous excellent satisfaction with UPS services. The regular delivery person for my neighborhood is outstanding. But, the new driver, this week demonstrated a side of UPS that left me unsettled. The new driver rang the doorbell, and I immediately answered, I could see the UPS truck, but the driver had gone next door. I didn't see a package at my door and assumed that he rang my bell by mistake. As the driver is returning to his truck, he says that he threw the package in the bushes. I asked why he would do that, the driver asked if I'd rather have the package stolen. Tough call- package left at the door or thrown into the snow (in a cardboard box)? It's a no brainer. The driver confidently defends his training of placing items in the bushes and snow because the snow was not melting.
Watch the UPS driver defend his actions on YouTube: " http://www.youtube.com/watch?v=W1qUd9na_PQ "

A manager or supervisor (Sarah) from the Urbana, Illinois office somewhat defended this position stating that he should have placed the package in a plastic bag before putting into the snow and bushes.; search for "###ic UPS Driver Leaves Package In Snow." I am highly disappointed that UPS allows this. Electronic items are NOT cheap and it's simply not right to place cardboard boxes containing electronics in the snow. Big Brown let me down, today.

Took the day off work to wait for a package from ups that was supposed to be deivered today. The package was express delivery from qvc because it contained chicken and was packed in dry ice. Waited all day, tracking the package online throughout. Said it was out for delivery. Then (without ever leaving the house) the online tracking information displayed that 'a correct street number is needed for delivery ups is attempting to obtain this information'. Wtf? They had no problem delivering a package to my very same address twice last week. I called the 1-800 number and waited on hold for 15 minutes. I spoke to the represenative and she told me that I could go pick that package up (after conforming the very same address that was on my item). I said no, I had taken the day off work and the pickup center was too far away. She said that they would attemot delivery tomorrow. I said unacceptable, I won't be home and the item will end up back at the pickupcenter and that the items inside were perishable. She said the same thing again. I asked to speak to her supervisor. She put me on hold for 15 minutes and then the call was disconnected. Called ups again and finally got through to a supervisor who transferred me to the manager of the pickup center. I told him how unacceptable this situation was and how my building receives a million packages a week and how the item was perishable. He said there was nothing he could do, "the driver was back". I asked him how the address could have an incorrect street number when I still had a box delivered from ups from last week with the very same address. He said again that there was nothing he could do. So long story short, it looks like I will be receving a shipment of probably rancid chicken at my job tomorrow. Thanks ups. You guys suck. In the future, I will use fedex or usps.

An item was shipped to me via UPS. I received a note on my door the first day they attempted to deliver it(I was at work and came home at 4:45pm). The note said that they would deliver it the next day between 2 and 5 pm. I took off from work and went home so that I could get the package. As soon as I got home I called the company who said they would alert the delivery team. I then wrote a note in red permanent marker addressed to UPS saying please ring doorbell or knock when you come. At 7 pm a visitor rang my doorbell and to my great surprise there was a note from UPS saying that they tried to deliver the package again but were unsuccessful! I was here the entire time and no one had rung the doorbell or knocked on the door. I called the UPS office and asked them why the delivery person had not rang the doorbell or knocked on the door. Their only response was in the form of a question "Was a signature required for delivery?" I said yes. The UPS person then said that she does not know why they did not ring the bell or knock on the door. She said that she would contact them again and ask that they deliver the package that evening. At 8:30pm the package was still not delivered. I called the UPS office again and asked to speak to a supervisor. She said that she will contact the delivery person but could not promise delivery that evening. I said that I would be at home the next day from 5 pm. She said that she will have them deliver it AFTER 5 PM and that she will call and leave a message at 10am that day. I came home at 4 :45 PM on the agreed upon day to find another note from UPS on my door saying that they tried to deliver the package and that was the final attempt. There was no telephone message as was promised either. I called the UPS 800 number again and related the events to the customer service rep. He hung up the phone before I was done. I called back and asked to speak to a supervisor who did NOT listen to the events beyond the second delivery attempt but said that he would investigate and get back to me within an hour. He could not tell me when or if I will get my package that day. I offerred to pick up the package at one of the offices in my town but he could not tell me if that was possible either! This is the most awful and utterly POOR QUALITY customer NON-service that I have ever experienced and what is more no one at this company even acts like this is a service that they receied payment to provide nor shows any concern for the customer or the degree of inconvenience caused by their failure to provide the service for which they were paid!

I was told that I was one of three out of 50 seasonal workers to be called back for a permament part time position at the Gastonia NC UPS warehouse.

Only to be told that there were no openings. Than I went to the website to find out that there were openings at this location at the time.

After addressing this to Alisha Burris and Ebony Truzy, The next day I went back to the website and NOTICED there were no openings posted. Plus I had a completed Application on file, For the Gastonia NC location and after complaining to Alisha Burris & Ebony truzy My completed application disappeared.

The lady from Charlotte NC EEOC called me concerning my complaint That I filed which she was a black lady, She sent me a questionaire to fill out, Also she is the one who received my complaint that the investigator took over the phone, I signed it after I added some stuff the investigator left out. But when I received my signed copy back from EEOC.

The stuff I added had been removed. Was this removed from the secretary who was black ? I do not know, But I do know it was removed. I have a copy of the signed complaint showing what I added. Since I made a copy of it before mailing it back to EEOC.

Maybe some staff members including investigators at Charlotte NC EEOC Will not investigate complaints, IT HAS ALOT TO DO WITH WHO YOU ARE.

I have found so many complaints against UPS online concerning employment practice acts, That I don't see how any lawyer or EEOC could ignore or turn there head the other way.

I didn't search for complaints against them until after filing my complaint with EEOC. Wow I had no idea how many people out there thats having the same problems as me.

Alot of employees At UPS are having the same problems as me, They are either quitting, Or been fired for all the wrong reasons.

Anyone who reads this and has the same problems just reply.

I have an attorney who would love to hear from you.

It seems odd that I file a complaint with another website which posted this at the top of the list on google.

But now its nowhere to be found on google.

It is still posted on the website where I file it, But not on google.

Funny how UPS works on covering up such information they don't want people to see.

Also if you have had problems with CHARLOTTE NC EEOC, PLEASE LET ME KNOW.

I have called and called and left message after message too check the status of my complaint and no one calls me back, Nor do they send a letter.

There is probably only about 2 or 3 white folks who work there. So if your complaint is about a black employer.

You may as well forget about filing complaint with EEOC.

We live in NH and on May 17th we shipped 2 packages to our son's finance. We shipped them via UPS through our local Staples store in North Conway, NH. Each package contained 100 3.4 ounce heavy-plastic jugs of New England Maple Syrup. Our son is getting married on Lake Tahoe on Jube 28th, 2008 and these syrups were to be a party favor for all the guests at the wedding. Our son chose a party favor that represented where he grew up and his finance chose something from the west coast where she grew up. Each box was a brand new 12"x12"x12" corrugated shipping box that was supposed to handle up to 60 lbs. The shipping weight was 34.32 lbs. The box was secured with premium shipping tape from staples. One box made it safely to Lake Tahoe and the other did not show up. We waited 4 days and then used the tracking number to find the box. The message we received was from Columbus, Ohio and stated "The package was damaged in transit. UPS will notify the sender with the details. All merchandise discarded. UPS will notify the sender with details of the damage." The syrup was purchased from a family friend who owns a farm and cost $2.99 a bottle which was cheaper than if ordered on line. So, UPS supposedly threw out $299 worth of syrup. The details have been sketchy from UPS. First they said that obe cap had come off a bottle and had somehow ruined the other 99 heavy-duty plastic jugs. When we told them the package contained 100 small heavy-duty jugs then they said it was improperly packaged. When we told them an identical package had made it safely then they said we should have used bubble-wrap around each plastic container. Because we shipped through Staples UPS will not talk with us directly. We have not often shipped with UPS and foolishly thought the items would be insured since it cost $94.24 to ship both boxes. The nice girl at Staples who processed our packages never asked up if we wanted insurance so it turns out that we were only covered for $100. We complained to Staples and they finally generously reimbursed up the $100 plus the $45.73 shipping cost. They also sent us a gift certificate to Staples for another $100 and we hope the board of directors did not lose too much of their millions with their generosity. We will never use UPS again and we now have a $100 gift certificate to a business we no longer want to do business again. This week we are shelling out another $300 for another 100 bottles of maple syrup but we are taking it with us on our flight to Tahoe. We are assuming that some workers in Columbus, Ohio either ran over our box with a truck or have been enjoying pancakes for breakfast with real, New England Maple Syrup. AVOID SHIPPING UPS.

I paid $78 for next day air shipping which is supposed to get to a place by 10:30a.m. . 11:30a.m. rolls around, I call customer service and they tell me that there are zip code exceptions to that guarantee. I use UPS World Ship software to process my orders and there was no indication that this zip code was an exception. So, I paid $78 for a service that I could have paid $8 for and it would have been delivered at the exact same time. The supervisor I spoke to told me its my fault, I should have known, and she will not refund the difference. What horrible customer service UPS provides and unfortunately its not up to me to cancel our shipping account, or else I would have instantly. I recommend never using UPS, go with FedEx or DHL.