Menu
For Business Write a review File a complaint
CB Health Insurance Aflac 560 James Brown Boulevard, Augusta, GA, 30901, US
Aflac company logo
Aflac
reviews & complaints
Aflac company logo

Aflac

560 James Brown Boulevard, Augusta, GA, 30901, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
E
12:04 pm EDT

Aflac - hospital insurance

Uneducated Augusta Agent

I've been with Aflac for seven months. Within the last few months, I've experienced incredibly unprofessional customer service and even more an uneducated agent. My agent denies telling me I can cancel my policy due to a change in my "family status." Furthermore, the agent did not provide information on IRS tax guidelines as far as the policy cancelation. The agent had to call the HR department to find out that I am only allowed to cancel the policy during open enrollment. Had I known this information, I would not have committed to this type of policy.

Agents such as this will deny saying they told you something just so that they can continue to build their number of customers and policy renewals.

It seems as though I am stuck in a policy I do not need until "open enrollment" all because I wasnt given the correct information.
Try Nationwide, their Agents are up to date on Federal Guidelines.

Read full review of Aflac
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.