Home Depot

I am writing to urgently seek your assistance in resolving a recent payment dispute regarding an order I placed for same-day delivery from Home Depot.

On Saturday, July 15, 2023, I placed two identical orders for items with the expectation of receiving them on the same day. Unfortunately, only one of the orders was delivered as scheduled, leaving me disappointed and inconvenienced. As a person with a disability and no access to transportation, I had also arranged and paid for assistance with the mulch on Sunday, July 16, 2023; I carefully planned and ordered the items a day ahead of time.

Despite being reassured by Home Depot via email that my remaining items would be delivered on Sunday, they failed to arrive as promised. This prompted me to contact Home Depot's customer helpline around noon since I had not gotten the email letting me know my items were out for delivery. The helpline representative assured me the items would be delivered on Sunday and that I need not worry.

To my dismay, later that day, Wendy, the manager of the Dawsonville Home Depot store, called me to inform me that the delivery would be delayed until the following day maybe (her words). This created an insurmountable challenge as I had already paid for assistance on Sunday and could not rearrange for the next day. When I sought Wendy's assistance in finding a solution, she was unkind, stating "It's not my problem, I can't get the mulch to you, don't know what you want me to do about that" also stated "I worked late, there is nothing I can for you, you can come to pick it up if you figure it out"

Feeling utterly helpless and emotionally distraught, I contacted Home Depot's customer helpline again. The agent canceled the original order and placed a new one for same-day delivery from the Cumming store. Additionally, he promised that I would receive a full refund for the entire order within 3-5 business days, taking responsibility for the mistake on their end.

However, upon receiving the refund, I was disheartened to find that I was only refunded $10.72 out of the $41.40 I had initially paid. This partial refund falls far short of the total amount spent and fails to refund me for items I never got.

At this point, all I seek is a compassionate resolution and a refund of the exact amount I paid for the undelivered items. I do not ask for any more than what is rightfully mine. The purpose of this message is not to cause unnecessary trouble or inconvenience but to highlight a genuine plea for fairness and understanding.

A satisfactory resolution remains elusive, and I strongly advise individuals with disabilities to avoid dealing with Homedepot. It appears that they are unscrupulous in handling disputes and are willing to take advantage of customers, essentially stealing their hard-earned money. It is crucial to escalate any issues you encounter when dealing with this company.