McDonald's reviews and complaints 1
View all 2874 complaintsMcDonald's - Drive thru service and fish sandwiches
At approximately 8:40pm on March 3, 2023 I used the drive thru service at the store located at 3010 Canton Road, Marietta, Ga. 30066. My order was 3 fish fillets with no other items. There was a customer in front of me who was having a lengthy discussion with employees and eventually someone I would identify as the manager. Apparently they had filled her order incorrectly and she was requesting the items she had ordered. When I approached the window to collect my order, the employee asked what my order was. There was only one other customer following me so I'm not sure how orders got confused. I was given my 3 fish and proceeded home. I live one mile from this store and never made any additional stops. After arriving at home, I discovered all 3 of my sandwiches were not near fresh. In fact, they had probably been sitting for sometime before given to me. Fish was cold and buns were even cold and not near fresh. I rarely visit McDonalds and this incident will keep me from using McDonalds in the future.
Desired outcome: I'm requesting a refund and a follow-up with the manager of this store at the time in question. Manager was black and had her hair in multiple braids and wore the braids up on top of her head.
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