SunTrust Banks reviews and complaints 1
View all 404 complaintsSunTrust Banks - poor banking practices
My mother in law has been with this bank, with this branch since 1952. We've been having problems with them for 5 years now. They add no support for the customer. We have continuous deposits every Monday. During the week our account was charged $108 NSF penalty and a UAF penalty and our account was not overdrawn. The following day, after these charges Plus less than $100 of our own expenses, were were over drawn, and then charged another $144 NSF charges for less than $100 of our own charges. This bank has been doing this for years. Someone has got to put a stop to them!
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SunTrust was formerly known as SUN BANK (at least in Florida) in 1076, when I had an account with them for several years. They always treated me fairly, for some unknown reason, but when I referred my friends to them, it was a different story. So, after they S*****D OVER about the THIRD person I knew. (I had already QUIT REFERRING people to them), I decided it was only a matter of time, so I emptied and closed my account with them. Their reputation grew even worse, so bad that they changed their name to sound like a much trusted, good bank (SouthTrust Bank), to the SunTrust Bank. It sounds like SUN BANK has risen from the ashes like PHOENIX...maybe they are just working on the elderly first (hoping THEY won't notice because of Alzheimers or Dementia)...Believe me, they'll get around to everyone. A zebra doesn't change its stripes...
We have a similar problem. Been with them since 1952 and yes they are bad. A few years ago we found out the account we had was obsolete and they continued to take out the $13 dollars a month maintenance fee. Recently they deposited a check in someone else’s account. We called about it and it was terrible the attitude they had. They were to call me that they had found it etc. No call and when I did call I was told this person was with a client. I asked and what are we...Guess they did not like it since they sent us a letter closing our account...A senior citizen age 80 and this is the thank you for staying with this banking institution for 59 years. I have several direct deposits which closing it on May 27 does not insure us the social security will make it. I pray it does or it will be sent back. I feel this bank wants nothing to do with the older generation. Take a look inside they are all young guns.