CarMax

January 13, 2022

To: Carmax Corporate Office
From: Gila Hunter
Re: Managers Abdul & Andrew @ Carmax on Mt. Zion, Morrow, Ga

I visited the Carmax on Mt. Zion in Morrow, Ga on 12/21/2021. I had a great experience with a sales agent, Brittany. She was very patient, knowledgeable and respectable. She knew I wanted to talk with the managers also so, when she got busy, I sat in the lobby and waited to speak with the managers.

While waiting in the lobby, I met this older christian couple. We were having a wonderful conversation. We also had a great deal in common. All of a sudden Abdul & Andrew comes and basically accuse me of advertising for Christ on the lobby floor. That was not the case at all. I wish I had confronted the couple in front of them but I was too angry at that point. So basically they ask me to leave.

What did I originally want to talk to a manager about? I wanted to see whether I could partner with a christian radio station & carmax to be able to help people get into cars for the new year. The staff was basically on down time when I arrived anyway. It was not really busy at all.

I would like for your company to stop sending me letters from Carmax. The way I was treated, I would not have treated a dog that way. I will never do business with Carmax ever again. Leave Me alone or I will file a complaint with the better business bureau.

Thank You,

Gila C. Hunter

Bought a Dodge pick up truck, on 5th day A/C stopped working. I brought truck directly from work in to service nd was considering turning it back in on their 5 day return policy. Agent in Service department stated needed an appointment to bring it in and it would still be under warranty in a week when they could offer me an appointent. Couldn't get an appointment until a week later and had to drive in 97 degree temperatures four hours a day back and forth to work for a week with no A/C. Took it into service and they disassembled the vehicle at 8:30 am on a Friday then told us they had 8 more hours of work on it at 2:00pm same day. At 4:00pm went back to Carmax to get my GPS I had left in vehicle and it was just sitting on lot disassembled, for how long who knows. I was told it they would be closed all weekend and could not fix it until Monday now today Monday still not fixed and they state they do not offer courtesy cars unless we bought an extended warranty at purchase. So here we are Monday and the Manager says he doesn't know when it will be ready and they don't do customer service compensation for the inconvience of having to pay for a rental car for now four days. If he gets a loaner in over the next couple days he will call. I suggested a free oil change, anything? He was adament no compensation. I am researching lemon laws in GA now. No customer service and Quality inspection is a Joke. I will be calling and writing to Corporate then if still no result I am betting the law is on my side.