Kmart reviews and complaints 1
View all 711 complaintsKmart - customer service
I received an email that stated I should be at the Hubbell location at 10:00 am for an interview. I arrived shortly before 10:00 am and waited patiently in line behind 3 people. When I arrived at the desk for my turn I told the woman at the service counter that I was there for a 10:00 am interview. She laughed and said that the HR person was not there. I was then told I'd have to come back at 12:30 pm. I waited in the car in the parking lot and came back in at 12:20 pm. I was told that she still wasn't in. I waited there and while I waited another person came to relieve that woman and a man came over and she told the relief person that he was her brother and that she was taking him back to human resources for a job interview. There was a lot of laughing and she looked directly at me several times as they were laughing and then she took him back to HR. Finally at 12:40 pm I was told that it would be another 10 minutes and that I would be seeing Scott, not the HR person. I waited until 1:00 pm and saw no sign of anyone, was not told that it would be just a few more minutes and so I told the person at the desk that 3 hours was enough time wasted and left. When I got back home I called and asked for a manager, I got Scott but the manager's name is Brian according to the sign in the store, he justified and made all kinds of excuses for what had happened and even implied that it was my fault not theirs. Seriously? Don't shop there unless you want severely poor service and don't care how they treat you.
If you have an email stating the date and time you are to be there for an interview sent by them, are you not "entitled" to be interviewed? Seriously, I drove in from out of town to interview for the position they had posted. They wasted not only my time but my gas and wear and tear on my vehicle. Come on Seriously? I was already going by their schedule of 10:00 am.
Thank you for asking that excellent question. Its a good one.
Think what you want. If you were scheduled by them for a job and showed up and were treated that disrespectfully how would you feel? Seriously, I'm over-qualified for the job. They have no professionalism whatsoever. I was early for the interview not late. I then waited for three hours and they still failed to show one iota of professional courtesy. If this is how they treat prospective employees how do they treat people who actually work for them?
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Make employees work past scheduled breaks and meals on a regular basis... No wonder they have such a high turn over...
Your 30 day return policy is ridiculous. Your store should be able to give a store credit and you would still be making out and most of all pleasing your customers. I tried to return a pair of shoes I was told according to our 30 day policy we can't take them back instead of me shopping I walked out. Macy's and the other upscale stores have better return policies than you do.
I will make it a point to share this policy with others.
Very upset customer
wife out of two meds. they were called in and filled.
came in to pick them up and they closed out the register seven minutes before closing so the tech said, "sorry, we took the money out of the register so we can't help you". very unprofessional. people rely on them being open during hours. very disappointed.
I shop here at big kmart about once a week. Every time I need help the floor helper don't understand and they're mostly Mexican workers who don't who don't understand. They're favorite statement I don't speak English. Then how did you get a job or even enter the country!
They were disrespectful being that I was fired from my job for no reason. They never gave me a notice or anything. When I called to ask why I was fired they hung up 3 times. I am going to call the health inspector and inform them there are rats crawling around their Nathan's ( I HAVE SEEN IT WITH MY OWN EYES ) and inform them that I was fired without a notice.
BRUKNER BLVD KMART IN BRONX NY
ck denied for non-profit org. because ck # to low. i've made cks out for 3 yrs to kmart on this acct. and never been denied. cashier was great and so was manager both felt bad. . i'm just mad and will now go to wal-mart
I have been shopping at the store for years. No help, No cashiers, and bad management. Four years ago the had a Store Manager that was on top of his game. Every register was open in the front of the store. The store was well stocked and very busy. If they didn't have merchandise the manager made
sure to get it. Then he left. "Big mistake" I think the store was beating Walmart. Now the management doesn't care .
Stated shopping at Kmart in Hayward Ca, On mission Blvd on 12/10/15 @ 7:30 pm. Had to use restroom. Now this restroom is about 10 feet from their lay a away station. How disgusting can a store be? Really Folks! They should be ashamed of themselves ...
Extremely rude should not be employed in customer service at all when i have surprise points for womens clothing i asked why they aren't applied sonya came over said not valid on adam levine clothes then said i don't have time to argue with you and walked away
On 2 / 14 / 08 i was in the kmart store in baltimore, maryland #3146. The cashier who waited on me, stephanie made my wife and i feel like we were bothering her by having to wait on us. Stephanie never smiled, looked like she really did not want to be at work today then said thank you for shopping kmart in a low and almost painfull way. I felt almost sorry for the girl but more sorry for the customers that were in her line. My wife and i shop in that store every week and spend about $ 150. 00 a week. I would expect at least a smile.