Pizza Ranch

At approximately 6:19PM on 12/31/2020 my daughter placed a pizza order online. 1 large beef, sausage, and extra cheese on a Skillet Crust. After placing the order, the time it would be done was 45 minutes. At 6:35PM my daughter received a phone call from a woman employee (unknown name), asking if Kayla could change the crust to Original Crust. And that it would take an additional 45 minutes. My daughter said, "okay?" and was getting ready to ask why, when the woman said, "Thank You bye" and hung up and hung up quickly. At 6:56PM my daughter called back to ask if she could keep the Skillet Crust as it was what I ordered and what my mom wants. The woman employee said, "let me find the Skillet Crust." At 7:39PM Kayla Hassell received a phone call, and when she answered with, "hello?, the woman employee asked rudely,"Are you coming in to get your pizza? Cause we close at 8:00PM. Kayla replied yeah, I'm coming in. Now Kayla had received a phone call from anyone at Pizza Ranch stating that her pizza was ready before receiving this rude phone call. At approximately 7:45pm Kayla and her boyfriend pick up the pizza at the window, and over heard someone stating that the Skillet Crust was done. They were handed the Original Crust Beef, Sausage, and extra cheese. When they brought that pizza home, I opened the box and it looked old from sitting for a long time, and when it was cut into slices, it was not cut neatly at all. It looked like someone cut it as if they were in a hurry. I called and spoke to the Manager immediately, and I cannot remember his name, but I explained everything to him, and he apologized to me for how rude the employee was that called my daughter about picking up the pizza, and he apologized about the reason why they wanted to know if we could switch crust. He explained that the day shift was really busy with calls for Skillet Crust pizza's and that they only had 10-12 Skillet Crust Dough and a lot of them were already ordered before Kayla's order came in. Then when I explained what my pizza looked like, he assumed I had the Skillet Crust one because he explained to me that the Kayla's Skillet Crust Pizza just got done as they were at the window. I explained that Kayla and her boyfriend were handed the Original Crust Pizza and it looks old and not good at all. And that I was not going to eat it as it had been sitting out for some time. Then he informed me to call Eric Pringle between 2:00PM and 3:00PM on Friday 01/01/2021. He also informed me that he would be putting $20.00 back on Kayla's card. He then informed me that he would be texting Eric Pringle with my phone number and my name to let him know I would be calling to speak to him about what all went down and took place. I called at 2pm and no answer. I called on and off that day up until approximately 6:00PM. Then Saturday on 01/02/2021 I was unable to call back to speak to Eric Pringle as I was under the weather and not feeling well. I did however call Sunday 01/03/2021at approximately 5:50PM and stated whom I was and asked if I could speak to Mr. Pringle. And I was asked which one, Michael or Eric. I replied, Eric please. The woman employee said she would put me on hold and let Eric know and took my name down again. She returned to my call and said, "Mr. Pringle says he wants me to call another time because he is very busy." I told her okay, thank you and she replied you're welcome and we hung up. I just wanted to inform Eric Pringle of all of this information that took place and how rude one of his employees were. I will not be going back to the Pizza Ranch in Washington, IA if their employees cannot provide 100% CUSTOMER SERVICE! And that includes everything! From the the time it opens up, until closing. Furthermore, in person customer service to on the phones as well. To also how the food is prepared and cooked, to delivery and pick up of the product/s. I am really not happy. Something needs to change with this Pizza Ranch in Washington, IA because the way they treat their customers and employees, is the reason why they are losing some employees too whether it's them quitting or being terminated. The General Manager needs to do something about this and from what I have heard, he does not care about his employees and or customers. So this is another reason why I need something done. Otherwise you will be losing another customer at that location. I took a picture of the pizza, but it says it's too large to send.