Extended Stay America

Accommodations - poor - the temperature could not be regulated and would go from hot to cold regardless of the temperature settting. we had to get an extra blanket to use when the system would kick in cooling and blow cold air and then open the window to help when we started to bake. Kitchen had scars on the countertop and both burners on the stove-top were messed up. the bathroom had an ongoing stream of little flies (coming up from the drain - ?) and by the time we left there were a collection of dead ones on the wall where we smashed them. Since we had housekeeping in, the fact that they did not notice and/or clean them off, is greatly disturbing.

Speaking of housekeeping...horrible as well - besides the lack of bug clean up, she also did not replenish our toiletries and we needed to go ask for them at the front desk. She also spent a lot of time at the breakfast area, I saw her refilling her coffee in front of guests and making them wait. Then she would just sit around chatting and complaining how the guests were not happy when she knocked on the door at 8:30am asking to clean the room. When she got to us, and I said later, she wanted a specific time later and made a pest of herself interrogating me fairly insistently. She should be working around ME, the guest, not trying to have me work around her schedule. But, this location does not appear to be run that way.

Amenities - terrible and completely not attended to - in any way.
Laundry - there had been a little cart to use, but one wheel was loose, which made it more of an annoyance than a help, then it started coming off, before finally the whole thing disappeared and was never replaced - very disappointing.
Breakfast - It is the most meager and requires the least effort, so you would think that might be ok, but nope. Many times one or both of the coffees were out with no indication that they would be refilled, plus more than once they were cleared up early before the stated end time, then there was a morning with no hot chocolate and another where the only oatmeal flavor out was regular.
Wifi - inconsistent at best - needing to reconnect every day was a huge pain to begin with, but then getting randomly kicked off throughout the day as well made it completely awful.

Staff - dreadful - the worst aspect you might think would be the nonexistent site manager, who cannot be bothered to respond when situations arise, however, that does explain why everyone was horrible - they were just following his lead. however, it was corporate and the "guest relations" folks who were completely detestable - from the nasty guy who said he was a supervisor, which I hope was not true based on his level of accountability and consideration, to the underwhelming area manager, who has no issue with allowing a situation to fester for well over 2 weeks without taking any action at all, to the repugnant corporate suits who could not even bother to reply to an email and finally to the ghastly manager who was forwarded my email only to reply once and then drop off the face of the earth. I would like to say this whole mess has been shocking, vile and horrendous.

ESA is brand you do not want to do business with at all! Completely appalling!