Menards

I purchased a new Mastercraft sliding glass patio door from the Menards store I'm Danviile. After the door was installed by my contractor we noticed a part of the weather stripping was folded in from being out together in the factory.

I spoke with And Andrew at the Menards store and he advised he could get the part for me to put on myself as they do not provided repair services. He then showed me how he would take off the wood surrounded by the rubber by prying it out with a screw driver. I noticed that the wood was stapled in during factory and by trying to repair it myself I knew it wouldn't go back together like it should have in the factory.

I asked what my next option was since he already said that Menards couldn't do anything about it, he said I could fill out an Install complaint form, which I did and he advised he will add the additional information needed and send it off to the company Mastercraft.

It has been several weeks and I haven't heard anything and I contacted Our Menards store again and spoke to a Bo which he advised there was no information or record of any form being filled out and sent in and I would have to do the process all over again.

I purchased this door new and paid over $1, 100 and I feel I am not getting the service needed to correct this issue. I feel like the process is just being prolonged in hopes that I would just forget about it. Again, I bought this new and I'm not sure who to talk to or what to do moving forward.

Luke Cheesman
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[protected]@gmail.com