AutoZone reviews and complaints 1
View all 463 complaintsAutoZone - employee stealing from customer
The worst shopping experience I ever had with AutoZone the manager Chrissy had such a stink attutidude and was so unprofessional . I had purchased a battery in 2006 one of the store employee told me that in 2009 that the battery wouldn’t keep a charged and that the battery was not up under warranty, so I purchased an other battery in 2009. To make a long story short . The employee took my money and put the old battery back in my car. On May 7th of 2011 my battery light kept coming on, So I took my car back to Auto Zone to have the battery checked that’s when the store manager inform me that I had I bad battery. So I told him that the battery should be up under a warranty. He inform me that I still had the battery from 2006 in my car the original one. I inform him that I had purchased a new battery in 2009. The employee named Dre had put the old battery back in my car and kept my money. All of this was brought to the attention of the store manager Chrissy. Chrissy then trien to prorared an other battery for me., as I explaint to her that I wasn’t going to pay any thing for a battery that I have already purchased. And that it wasn’t my fualt that her employee stole my money and put the same battery back in my car. Then she asked for a receipt. Like I expain to her first all after so many months the receipts fade and you couldn’t tell what a person brought. Ms. Gena from the regional office told her just to give me an other battery, she kept trying to prorate one . Like I told her in the beeing that I am not going to pay for the same thing twice. And it should have been two batteries in there system insteand of one. The store at 2615 State St. in East St.Louis Il 62205 ( Store #2543) has lost my business do to there lack of professionalim and rud conduct.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Bought a set of front strutes and mounts for a Nissan Maxima, after installing i notice a differance in the height of the struts in the mounts were at differant heights. After taken everything apart i noticed that the rubber bushing was installed up side down from the factory. This was pressed in wrong and was acknowledged by Gabrial mfg that there has been previous problems with these mounts. I called the manager Brad and he didnt think it was a big deal of me wasting my time taking everthing apart and going to pick up another part.
I am upset with Auto Zone for stealing time out of my life and for not providing quality parts.